B2B Software company providing legal case management software to lawyers in 23 countries. Responsible for overall development and strategy / roadmap of software.

Providing IT Consultancy to Small & Medium sized businesses.Virtual CIO / IT Manager services include• IT Budget / Financial assessment - what are you paying for?• IT Service Mgmt review - how well is your service desk performing (Outsourced or In house)• Business & IT alignment - Is your IT currently facilitating your business to perform• End User assessment - surveying and assessing end user IT interactions (how well IT educated are your staff / are the tools they are using enhancing or debilitating to their roles.• Technology Audit – review current systems and compare to current market standards.• Problem Assessment – Review current IT issues assess history and formulate plans to resolve• Vendor Management – Managing 3rd Party vendor relationships.MSP Consultancy• Service Management consultancy for Managed Services Providerso Running the Service Desko Roles and Responsibilitieso Creating value in every settingo Training• Technical consultancy covering a number of industry leading MSP toolso Connectwise Manage / Sell / Automateo End point Managemento N-able o Avast Workplaceo MSP Manager.

Integrated Media Solutions (IMS) is an enhanced network solutions provider in the Education, Hospitality, & Commercial Sectors in Ireland, the UK, and Europe.Our services: Connectivity, WiFi, IP Phone Systems, IPTV, Casting, Video Conferencing & Consultancy. Partners:Commscope RuckusSikluZoomDTEN3CXSignstixPhilips Professional DisplaysOur portfolio consists of projects throughout Ireland, The UK, and Europe and includes The Staycity Group, The Dalata Group, Frasers Hospitality, The Gleneagle Group, The Hodson Bay Group, The iNua Collection, The MHL Collection, The Radisson Group, The Choice Hotel Group, Tetrarch Hospitality, The Windward Group, Niche Living by Bartra, & Ingenium Training & Consulting.

Overall responsibility for Infrastructure in over 7 countriesManaging 10 IT StaffProject Managing all new and existing Infrastructure ProjectsWorking with internal business units to deliver best of breed ITWorking with Security officer reviewing all risks areas in the IT landscapeWorking with 3rd party vendors on relationship and contract reviewsIT Budget on going review with VP of TechnologyImplementing new standards / policies and procedures along with KPI and SLA responses for internal IT.Setting goals to deliver highly reliable and responsive IT systems to empower staff to be able to work better and faster.Sample Project work:Implementing Xenmobile Sharefile EnterpriseIn house infrastructure monitoring solution utilising NetlineDancer / Logicmonitor / LabtechNew Helpdesk Software and queue system - along with KPI measurementNew multi site file replication software (Peerlink)New mail archiving software to reduce mailboxes sizes and improve Exchange Performance (MailMeter)Upgrading Citrix Xenapp platform new storefront and streamlined delivery to end users.

Design and development of award winning Managed Services Solution (Currently circa 5000 endpoints)Manage a team of 4 staff (1 Web developer & 3 Engineers)Responsible for vendor management and relationship buildingStrategic Advice (short & long term) to existing / new customersEvaluating and adapting company products and services to stay in line with industry standards and trendsSite audit and infrastructure assessments (New / Existing clients)Scripting / Automation for self-heal and remediation on Server / Desktop environmentsLead designer of Trilogy's reporting portal (custom built portal)Technical Pre-Sales / consultancy to prospective customers / engineers / sales teamTrilogy's Internal IT Manager Responsible for all design and strategic decisions. Projects includeComplete virtualisation upgrade project (VMware)Disaster Recovery and Business ContinuityActive Directory Migration and Exchange Migration (2008 / 2010)Complete network documentation

Responsible for the development of the managed services offering. Development of products and services within this area.Enhancements to the company offering to give us a stronger position in the MS market.3rd / 4th Level Support to internal Trilogy StaffPresales Design and Consultancy

Supporting and managing Keyhouse customers networksNetwork upgrades / refreshes1 - 3rd level troubleshooting network and IT issuesVendor ManagementPresales and Consultancy

IT Engineer working on hardware and softwareBuilding Servers and deploying both hardware and software.Managing client sitesSupport 1st - 3rd Level