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I've had the privilege of leading teams in procurement, the contact center, sales operations, and learning and development while working at CDW over the last two decades. This has challenged me to build a diverse skill set while learning to connect to leaders and coworkers across functions, levels, and backgrounds.I'm also an avid runner, completing 19 marathons with a personal best of 2:39. I am a five time pacer at Chicago Marathon. I connect lessons from running with lessons in business. 1) To get results, you have to commit yourself over long periods of time. You have to put in the work on days where it is hard to find motivation. A lot of the work you put in won’t be visible to everyone else. 2) You'll have some bad days. What matters is how you reflect on those days and what changes you make going forward. 3) There are no short cuts and quick fixes. Instead, there are a million things that come together, all of which matter.
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Director Of ProcurementCdw Apr 2022 - PresentVernon Hills, Il, UsI lead an experienced group responsible for procurement of datacenter and solutions for $20B+ IT provider. Our team optimally sources product in a complex supply chain, negotiates agreements with both distribution partners and OEMs, and drivers supply chain accountability to ensure our customers receive great experiences when working with CDW. -
Director, Customer ExperienceCdw Sep 2015 - Apr 2022Vernon Hills, Il, UsOversee multi-channel inbound contact center focused on B2B and public customers. Responsible for process improvement and driving efficiencies to deliver best-in-class customer experiences while reducing customer pain points. Guide the quality function to ensure balance between productivity and voice of customer feedback. Also oversee internal help desk function focused on operations support to our 3000+ coworker sales force ensuring they stay focused on value added activities while support groups offload operational processes.
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Sr. Manager, Sales OperationsCdw Apr 2008 - Sep 2015Vernon Hills, Il, UsResponsible for process improvement initiatives in the sales organization, reducing waste in processes and increasing productivity for sales force using both LEAN and Six Sigma methodology (Green Belt, September 2008). Manage team of five managers, 77 supervisors, responsible for delivering operational support to the sales organization. Manage group of five Corporate Briefing Managers delivering 1,713 customer briefings resulting in $95MM in incremental revenue in 2011. Developped IRIS program, an initiative introducing career paths for sales representatives tied to performance-based levers.
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Sr. Manager, Customer RelationsCdw Jun 2003 - Apr 2008Vernon Hills, Il, UsResponsible for leading call center supporting over 300,000 customers. Strategically managed team of supervisors to deliver phone, email, and chat-based support to internal and external customers. Balanced workload between internal and outsourced channels to optimize cost efficiency while maintaining industry leading customer loyalty scores. Analyzed data and business processes to ensure operational excellence contributing to annual EBITDA of $582 million. Responsible for recruiting, training, promoting, and terminating coworkers.
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Sales Training SupervisorCdw Dec 2000 - Jun 2003Vernon Hills, Il, UsLed team of 15 trainers responsible for instructing technical, sales, and application related content. Built assessments and standards structure where 97% of students achieved required performance score of 70% or greater. Facilitated trainings on various topics and coached trainers to improve quality of sessions. Led consulting sessions with new account managers in their first month of sales. Delivered feedback and coaching plans to sales and training executives. Workgroup was recognized as a "Top 50 Training Organization" by Training Magazine in 2001.
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Sales TrainerCdw Oct 1999 - Dec 2000Vernon Hills, Il, Us
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Account ManagerCdw Jul 1998 - Oct 1999Vernon Hills, Il, Us
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Marketing And Promotions DirectorWpgu-Fm Sep 1994 - Jun 1998Marketing and Promotions Director: 1997 - 1998On Air Personality - 1994 - 1998Managed live broadcasts including staffing, contests, marketing, and client communications. Created contests, promotions, sponsorships, and special events for Sales team. Managed public relations and media inquiries.
Michael Marty Skills
Michael Marty Education Details
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Depaul Driehaus College Of BusinessLeadership And Change Management/Strategic Human Resources -
University Of Illinois Urbana-ChampaignAdvertising
Frequently Asked Questions about Michael Marty
What company does Michael Marty work for?
Michael Marty works for Cdw
What is Michael Marty's role at the current company?
Michael Marty's current role is Leading Procurement for an IT powerhouse.
What is Michael Marty's email address?
Michael Marty's email address is mi****@****cdw.com
What is Michael Marty's direct phone number?
Michael Marty's direct phone number is +184737*****
What schools did Michael Marty attend?
Michael Marty attended Depaul Driehaus College Of Business, University Of Illinois Urbana-Champaign.
What are some of Michael Marty's interests?
Michael Marty has interest in Children.
What skills is Michael Marty known for?
Michael Marty has skills like Sales Operations, Management, Cross Functional Team Leadership, Sales Process, Training, Sales Management, Team Leadership, Process Improvement, Sales, Business Process Improvement, Change Management, Account Management.
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