Michael Marx Email & Phone Number

Phoenix, AZ, US

Roseland, New Jersey, US

I lead continuous improvement efforts within Enterprise Learning at ADP. I develop continuous improvement training material, teach Green Belt level classes, and coach ADP Associates through process improvement projects.

Online trail guide for Arizona mountain biking. Trail reviews, gear reviews, GPS, maps, photos and stories

Tempe, AZ, US

Successfully led a refund initiative that reduced corporate refund rate by 80 basis points Led the deployment of a refund policy change that included training, communicating and providing policy resources to front line staff and leadershipDecreased Average Handle Time of out of policy refund calls by 4.35 minutes per callLed the effort to build Tableau.

Bloomington, Illinois, US

As a member of the Claims Process Engineering team, I led process improvement projects in the Claims department. Conducted time study observations of all claims divisions gathering task times and discovering opportunities for improvement through process observation and interviews with front line staff and business leadersValue stream mapped the claims loss.

Helped shape the global agenda of the PEX Network and improve the quality of learning opportunities and resources for Lean, Six Sigma, continuous improvement, and BPM practitioners. Contributed to a monthly column on the PEX Network "PEX Advisors: Observations on the Journey"

Phoenix, AZ, US

At Apollo Group, I led process improvement projects under the Apollo Excellence (ApEx) initiative. Accomplishments include:Led/collaborated large-scale organizational change efforts, including business process and user experience improvement associated with massive CRM/Customer Resource Management initiative.Managed/collaborated on projects that identified.

Freelance market research and writing for the business process improvement industry.

I managed all research activities for iSixSigma, including iSixSigma.com, iSixSigma Magazine and iSixSigma Live! Conferences. My greatest accomplishment with iSixSigma was researching, writing and publishing 27 benchmarking research articles for the Magazine. I also grew the iSixSigma Blogosphere from the ground up, recruiting and managing process.

Founded the professional blog SixSigmaCompanies.com - dedicated to providing information on the Six Sigma deployments at Fortune 500 and Global 500 companies. Sold the blog to iSixSigma, LLC in May, 2005 and joined iSixSigma as Research Manager overseeing the newly formed iSixSigma Blogosphere.

I started Barq's - The Blog with BITE, to learn what the blogging craze was all about. Little did I know I was on the cusp of the brand blogging phenomenon that would land my Barq's story along with several other brand bloggers, in the New York Times!Since then, mentions of the blog have been published in the Arizona Republic, OMMA Magazine, and several.

New York, NY, US

While at Six Sigma Academy (now SSA & Company), I managed all market research and competitive intelligence activities for the company. I teamed with marketing, sales and business development to provide them timely information and context to help them make decisions. One of my greatest accomplishments at SSA & Company was estimating the size of the market.

New York, NY, US

Six Sigma Project: Internet Response Cycle Time ReductionUtilized Six Sigma DMAIC methodology to decrease response cycle time for inquiries originating from the web. Employed Process Maps, Cause & Effect tools, SIPOC and FMEA charts to identify the root causes of untimely responses. Benefits achieved: Response time reduced to 14 hours and defects reduced.

Park City, UT, US

Worked with Executive Pastry Chef, Letty Halloran Flatt, author of the Chocolate Snowball, and Executive Pastry Chef Steve Harty at the Snow Park and Silver Lake bakeries. I baked fresh bread and desserts for the Mariposa Restaurant at the Silver Lake Lodge and the Seafood Buffet at the Snow Park Lodge.Favorite recipes include, chocolate French silk pie.

Mba, International Management

Ba, International Relations