• Managed course offerings, curricula, catalogs, and user profiles in SAP SuccessFactors.• Participated in daily Scrums , and Project Coordination while utilizing the Agile Framework .• Thoroughly evaluated staff to ensure they receive the appropriate job-related training, through classroom and online eLearning courses, in order to obtain the proper level of access to Epic. This includes all hospital providers and staff.• Educated all new hires on the utilization of the University’s Learning Management System during New Employee Orientation.

• Managed any/all changes made for all provider schedules and services for the Department of General Pediatrics and regularly ensured that all internal scheduling systems are linked and accurately updated. • Maintained moonlighting payroll for the various hospital services within the Department of General Pediatrics. • Acted as an analytical resource to collaborate with medical directors and Inpatient Section Chief to maintain their service schedules for clinics and optimize patient care. • Worked independently to recognize any conflicts within schedule and work with providers appropriately to problem solve. • Provided Administrative Support to the Division of General Pediatrics.

• Advised business owners and individuals in the most cost-effective solution to their healthcare needs without coverage compromise.• Conducted on-site and remote presentations to educate the client on the various coverage options available to them.

• Acted as onsite Epic Super User in support of Virtua’s one-month augmented service desk project• Advised and assisted hospital employees with Epic service requests• Supervised service desk staff and provided support when needed.• Worked to connect Epic analysts with end users to effectively address all software issues

• Maintains the integrity of the master patient index and electronic health record.• Identifies, investigates and resolves data and medical integrity errors using a timely and consistent process• Assures synchronization of records amongst multiple platforms including Cerner and Epic Systems.• Audits monitors and reports duplicate record creation and charting errors.

- Oversees daily warehouse operations including, managing staff, managing inventory, and leading customer and employee relations. - Responsible for organizing the safe and efficient receipt, storage and dispatch of warehoused goods.- Increased sales and productivity- Responsible for managing rotation and flow of $150,000 weekly inventory controland coordinating 10 truck delivery fleet.- Updated system and workflow for managing client and inventorydatabases.

As a Senior Physician Support Representative, One assists with the everyday operations of one of the City's largest and busiest Level One Trauma Centers . Some of the functions performed are:• Participated in numerous performance and workflow improvement committees.• Provided exceptional operational and administrative support to the clinical staff, earning the title of Support Staff Person of the Year 4 of my last 7 years. (2006, 2007, 2009, & 2010) • Acted as a liaison to facilitate inter- and intra-departmental clinical and administrative communications as needed for Emergency Department (ED) patient care.• Assisted with ED EMR transition and provided EMR training to ED physicians, nurses, and support staff at two ED campuses.• Supervised staff of 35 employees and provided training and orientation for all clerical support staff. • Responsible for receipt and communication of patient test results• Managed attending physician coverage at both Emergency Departments

• Responsible for the review and follow up of patient test results. • Maintained documentation inventory and office equipment• Responsible for the registration of Emergency Department and Trauma patients

Worked with medical researchers , extracted data from medical records, submitted proposals to the IRB for approval, assisted with grant requests, acted as a liaison amongst different departments within the university.