I am a determined and approachable IT Manager with demonstrated expertise in all aspects of network and system administration, waterfall methodologies, IT service & support and project management. My relevant industry experience combined with my proven track record to go the extra mile has seen the successful delivery of multiple initiatives. Selected key achievements include:⇨ Ensuring business continuity while replacing redundant infrastructure⇨ Achieving SLA targets⇨ Deploying innovative process improvement⇨ Overseeing restructuring of the IT department at Blackburn High SchoolI keep cognisant of emerging methodologies and apply hands-on resolutions to diversified issues. I have been instrumental in developing and managing processes & policies for effective operations. With significant exposure of handling IT infrastructure projects, streamlining IT operations, enhancing productivity and reducing costs, I inspire teams to deliver outstanding results. I understand the importance of quality, integrity, commitment and service delivery in the fast-changing IT environment. I collaborate and deliver actual results to my business customers. I am capable of: ► Multi-tasking to ensure minimum delays and seamless operations in a high-pressure environment ► Problem-solving to maintain reputation of the organisation and ensure customer satisfaction► Managing team performance; by governing people, IT resources, 3rd party vendors, deliverables and budget► Adhering to industry standards while managing documentation & reporting► Working comfortably with latest technology; with strong presentation skills My skills and actions are underpinned by this Steve Job’s quote: ‘Being the richest man in the cemetery doesn't matter to me. Going to bed at night saying we've done something wonderful, that's what matters to me’.I am looking to improve my networks, hoping to share knowledge and grow ideas into actionable initiatives.