• Assist customers with purchasing of properly fitting and relivant gear to their diving needs.• Teach classroom lectures and pool sessions for scuba dive certification to new open water divers.• Assist instructor in safety of students for open water sessions for new diver certification.• Teach snorkeling, scuba skills update, and Try Scuba classes. • Service customer and rental dive equipment. Main experience with Apeks, Sherwood, Aqua Lung, Aeris, and Hollis equipment.• Experienced in filling scuba tanks with air and NITROX.• Represent and act as the face of the company in a respectful, friendly, and fun way.• Help come up with creative ways to encourage more people to start classes with the company.• Run the store operations when owner requires the need.

• My primary responsibility was to design, built, manage, and maintain the wired network infrastructure at Bank of America Stadium and three offsite facilities including the Atrium Health Performance Park. Our infrastructure was heavily built on the Extreme Networks EOS and EXOS architecture. • Responsible for management and functionality of main data center and 40 edge computing IDF locations.• Manage Palo Alto and FortiGate firewall systems for all inbound and outbound traffic.• Maintain up to date and accurate documentation of network changes and processes.• Prepare and confirm all systems are functioning and special technology request are met for all events held at the stadium averaging including 9 NFL events, 19 soccer events, 3 College football events, 5 music concert events.• Assist in management of Wifi systems and project implementation.• Administer four separate VMWare ESXi environment including creation of new systems, backup of current systems, and monitoring of servers for performance.• Implemented monitoring software and best practices such as PRTG, VMWare Skyline Advisor, Dell Open Manage Enterprise. These were configured to monitor and report issues on all IT network endpoints as well as other stadium important systems such as the HVAC systems, audio systems, retail store endpoints, environment monitoring hardware.• Responsible for quarterly disaster recovery checks and verifications.• Work with 3rd-party vendors to install and troubleshoot current and new technologies.• Work effectively with all departments to help understand and implement solutions for every departments technology requirements .

• Manage and maintain all network and server related equipment.• Manage VMWare ESXi environment running multiple servers in an Active Directory environment on a Synology Diskstation foundation.• Responsible for all user end troubleshooting in a Windows 7\10 based user environment.• Assist in client project startups including networking planning, project documentation, and troubleshooting for automated controls.• Responsible for research and presenting new ideas and projects to help further to advancement of the company. Examples of past project are: - Enabling two form authentication system. - Implemented employee self service portal. - Installed and configured digital video\scheduleing board system to eliminate cross bookings of conference rooms. - Created FTP services tied into company direct website for easier client document upload and downloads and security. - Streamlined server backup system and consolidated virtual machine eliminating overhead. - Created an IT assets database for tracking equipment usage and reduce yearly tax asset requirements..

• Collaborate extensively with other Microsoft department to resolve the highest level and most complex issues reported experienced by premiere level clients.• Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products, and manage relationships with those customers.• Use several diagnostic tools and troubleshooting methods to diagnose Exchange connectivity issues.• Keep up to date with current bug reports and issue associated in the Exchange environment from other companies such as Apple, Symantec, Blackberry, among others.• Assist in the growth of other engineers through training and mentoring opportunities.• Demonstrate strong interpersonal and communication skill while working with a highly diverse audience including IT professionals, architects, developers, and executive management.• Have learned fundamentals of SQL quarries and Powershell commands and scripting.

• Provide technical support for 500+ employees local and off-site for all technical hardware and software issues including Windows 95-8, Windows Server, Office 2003-2010, Exchange, Active Directory Domains, Apple products and all hardware including printers, scanners, mail meters, digital whiteboards, 3d printers.• Assist in design and implementation of all network devices and policies used for security, upgrading, and general day to day usage.• Travel for weekend to race location to setup and maintain mobile network.• Familiar with HP Switches, Spiceworks Management System, Meridian PBX, Websense Web Filter, Unitrends Backup System, Websense Internet Security, Dell Blade Servers among others.• Responsible for Programing all phone, wireless handsets, pager, voicemail, wireless phone, fax machines, and other communication devices. As well as keeping an updated record of all extensions being used, what types of extensions available, and document of all used IP addresses being used on the network.• Programmed small user based applications to help stream line company and department effectiveness.• Supported all audio and video equipment for presentation and sponsor assistance.