As an Agile Business Analyst (Agile BA), I bridge the gap betweenstakeholders and the development team by understanding business needs, translatingthem into actionable user stories, and facilitating clear communication. I support theproduct owner in managing the product backlog, prioritize tasks based on business value,and ensure the team adheres to Agile principles. Additionally, I continuously analyzeand improve business processes to enhance efficiency and effectiveness, ensuring theproject delivers value while maintaining flexibility and adaptability.

In an Agile, Jira, M365 environment, led a team of business analysts and technical writers, conducted requirement-gathering meetings/sessions, liaised with client system personnel, led daily scrum meetings, sprint reviews and retros, maintained Agile Jira board, ensured and tracked integration and development progress, coached employee/team development and broke down barriers to progressElicited requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, user stories, scenarios, business and workflow analysis for an enterprise-level integration of nearly twenty disparate systems into a web-enabled application to improve veteran benefits tracking

• Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, and business/workflow analysis• Evaluate information from multiple sources, reconcile conflicts, interpret between technicians and business, and distinguish user requests from underlying true needs• Collaborate with stakeholders to analyze requests and functional requirements and develop specifications• Deliver documentation & presentations, participate in project teams, and provide regular status reporting

• Elicited and developed requirements, user stories, acceptance criteria, PowerPoint decks, user guides, process flows and wireframes for an enterprise-wide HR migration project (SAP SuccessFactors)• Conducted design sessions, managed product backlog and provided operational support• Managed execution and feedback on all testing and QA activities, including test plans, scenarios and scripts• Reviewed project plans, provided status, responded proactively to issues and escalated appropriately

• Liaised between the business and IT in translating complex business needs into database updates• Conducted UAT by querying SQL tables/databases to ensure development met business requests• Developed project plans and identified and coordinated resources across the organization• Coordinated with programming staff to ensure requirements were incorporated into system design and testing• Acted as a resource to users of the software to address questions/issues

• Acted as liaison between real estate appraisal business and technical organization by responding to and addressing issues and reporting serious defects to software vendor• Created user stories and testing procedures and successfully tested appraisal software fixes• Managed successful team transition to - and training in - HP ALM defects and testing systems

Client: Global Payments Inc.• Acted as a liaison between client and other support groups to identify business processes, rules, systems and product requirements• Documented client specifications and defined requirements applicable to the project• Maintained traceability between project requirements and subsequent work productsInteracted with other support groups to apply understanding of clients’ businessAnticipated, researched, identified and developed solutions to client problems• Developed test plans and cases• Tested major new web-based user interface through defect resolution and reported any issues

Client: Blue Cross Blue Shield Assoc (Federal Employee Program)• Managed a team of 6-8 testing analysts• Met with client to take detailed ordering briefs and clarify specific requirements of each project• Tracked project performance, specifically to analyze the successful completion of short- and long-term goals• Met budgetary objectives and make adjustments to project constraints based on financial analysis• Developed comprehensive project plans to be shared with client as well as other staff members• Understood the business and system level requirements collected at the start of the project• Developed acceptance criteria and test cases/scenarios, executed test cases/scenarios and reported the results for each application involved to ensure performance quality• Validated that business and user functionality specified in the requirements had been delivered and that the data available was correct and useful at a detailed level and from the business perspective• Coordinated data analysts’ activities and serve as conduit between analysts and business• Ensured daily and weekly project status was delivered in a timely manner & responsible for setting up and management of agenda for project status meetings with leadership

Client: Blue Cross Blue Shield Assoc (Federal Employee Program)• Developed Use Case Scenarios for weight management application• Maintained and nurtured client relationships with client Project Managers, Architects, Business End Users and Technical Engineers• Provided weekly program status reports to client and HP leads• Conducted and participated in multiple requirements gathering and design review sessions in an Agile manner with client Architects, designers, Business End Users and subject matter experts (SMEs) to capture and synthesize business requirements that met client development standards• Produced clearly articulated, detailed oriented, functional requirements documents aligned with the actual client business goals• Produced detailed Agile user stories for business to guide requirements development• Produced conceptual and logical solution designs for conveyance of information to information delivery and technical infrastructure architects. Solution designs were used for design review walk-thrus with client Architects and Business End Users• Managed scope control and changes resulting throughout the lifecycles of assigned projects

Client: CVS|Caremark• Maintained and nurtured client relationships with client Project Managers, Architects, Business End Users and Technical Engineers.• Provided weekly program status reports to client and HP leads• Conducted and participated in multiple requirements gathering and design review sessions with client Architects, designers, Business End Users and subject matter experts (SMEs) to capture and synthesize business requirements that met client development standards• Produced clearly articulated, detailed oriented, functional requirements documents aligned with the actual client business goals• Produced conceptual and logical solution designs for conveyance of information to information delivery, data/metadata, ETL, and technical infrastructure architects. Solution designs were used for design review walk-thrus with client Architects and Business End Users• Ensured that the proposed overall architecture properly addressed and integrated the various dimensions of the overall solution• Managed scope control and changes resulting throughout the lifecycles of assigned projects

Client: CIGNA• Project was highly visible and requirements gathering and documentation generation was performed in a very time—sensitive environment• Maintained and nurtured client relationships with CIGNA Project Managers, Testers, Business End Users and Technical Engineers• Provided daily program status reports to HP leads• Conducted and participated in multiple requirements gathering sessions with CIGNA Business End Users and subject matter experts (SMEs) to capture and synthesize business requirements for the Triage project• Produced clearly articulated, detailed oriented, functional requirements documents. Requirements aligned with actual CIGNA business goals• Produced conceptual and logical solution designs for the PDG project for conveyance of information to information delivery, data/metadata, ETL, and technical infrastructure architects. Solution designs were used for design review walk-thrus with CIGNA PMs, Testers and Business End Users

Client: CVS|Caremark• Elicited, clarified and produced detailed requirements and managed scope in coordination with client users, architects, developers, SMEs and management for client’s ETL solution• Produced conceptual and logical solution designs for design review walk-throughs with client architects and users

• Gathered corporate-wide requirements through meetings and interviews with business. • Mapped complete enterprise business processes with Visio and identified gaps and areas of improvement. • Recommended improved processes and technology for the entire company.

Client: Microsoft Store• Using Agile scrum methods, determined a high-level taxonomy and requirements for client’s SharePoint portal, trained client, analyzed documentation and identified keywords for search optimization

Client: Veterans Benefits Administration• Using Agile scrum SDLC processes, gathered, validated, analyzed and documented business requirements for veterans benefits system.• Facilitated work sessions; ensured project's successful delivery; articulated and translated business requirements into functional specifications.• Created and made recommendations for process and business flows.• Documented requirements via approved process, standards and templates.• Communicated effectively with both functional and technical staff.• Served as primary contact with Subject Matter Experts and champion of their needs across the SDLC.• Reviewed and ensured that development met business specifications.• Supported multiple projects at any given time.• Supported QA through testing scripts and scenarios.

Client: PepsiAmericas• Business Development: Prepared business plans, statements of work, marketing materials, reviewed contracts, and performed market/industry research on Oracle, PeopleSoft, and manufacturing opportunities. • Business Analysis: Interviewed client management and users for scope and requirements analysis, followed by preparation of complete SDLC documentation.• Project Management: Reviewed, maintained, and documented progress of several projects, including status reports, invoicing, and time reports. Analyzed projects for risks and weaknesses, recommended changes, and strategized with management for follow-on work.

Client: US Special Operations Command, Macdill AFB, Tampa, FL• Performed a variety of analytical duties to understand, gather requirements for, define, organize, develop and advise on military business processes. • Improved military procurement processes through executive-level interviews, creating requirements, modeling processes and making recommendations.• Led classroom and hands-on training and provided support to federal employees and military concerning a unique SharePoint and InfoPath-based software that accelerated human resources processing from six months to two weeks.

Senior Business Development Consultant (when not engaged in a project)• Teamed with business development managers to produce new technology offerings• Researched private and public sector opportunities, wrote responses to government requests for quotations, and attended client meetings and proposal sessions• Researched and recommended a solution for the company to reach level two in CMMI (Capability Maturity Model Integration), which allowed the company to meet stricter federal contractor requirements and obtain further contracts• Researched and recommended a technology plan for the company to purchase telecommunications and hardware/software• Worked with a senior director in creating a unique Sarbanes-Oxley IT auditing system for the private sector, based on the requirements of COBITSenior Business Consultant, Consulting to State of Florida Dept of Professional Regulation• Met with executives and internal operations staff and created, along with a team member, an operating structure and business process improvement and implementation plan that enhanced the organization, employee morale and professionalism of the department’s customer call centerSenior Business Consultant, Consulting to the City of Tallahassee, FL• Interviewed city IT management, gathered requirements, and developed a business process improvement plan that saved the city hundreds of thousands of dollars in technology and overspending costs• Met with client and staff and created a strategic IT plan for the city's IT departmentSenior Business Consultant, Consulting to Centers for Medicare & Medicaid Services• Implemented Cognos Metrics Manager tools for the client’s contractor information system, with the potential to save millions in overbilling by contractors• Successfully communicated project status to agency executives and developers and created a demo of the tool for the client

• Created, documented and organized entirely new enterprise-wide Cognos reports and updates based on SOX requirements.• Provided tier one front-end web business support for these tools, encompassing project scope and requirements.• Interfaced with business users and internal operations technicians to understand their needs, make recommendations, correctly translate those needs to the developers, and provide project status to management.• Provided recommendations on the requirements gathering process, particularly in organizing and hastening complex procedures for new reports and updates.• Created documentation templates for scope, requirements, and conceptual design that remained in use.

• Identified Citibank’s branch financial software issues and recommended solutions. • Throughout the software development lifecycle, created business requirements, tested software fixes, followed up with users, and examined effects of projects on daily business operations. • Worked with internal software operations, by providing daily loan front-end web software support to Mexican operations through remote back-end server manipulation and identifying reoccurring issues and errors, followed by drawing up the requirements to transmit to the developers. • Maintained communication with branch client and programmers during development, created test scripts, tested patches, scheduled patch download to hundreds of branches and provided post-implementation follow-up and support.• Led the documentation and testing of a data reorganization project affecting over 30,000 customers, resulting in easier tracking of customers, especially those who were behind in payments.

• Provided leadership to small project teams who furnished business analysis, business process improvement, testing/quality assurance, and technical writing technologies.1) Project - Business Analysis and Business Process Improvement for a Cognos/SAP project at Boston Scientific:• Supervised and collaborated in a Business Process Improvement plan to develop, organize, and present business requirements, functional specifications, and training manuals;• Provided progress reports to management and recommended improvements to the system• Researched and analyzed a data warehouse system, while also interviewing developers• Administered and troubleshot Cognos access, issues, maintenance and operations• Conducted training and project progress presentations to users and management;2) Other Client Experience: AT&T (created test scripts/plans), Bristol-Myers Squibb (business process improvement).

• Engaged Access 97, DOS 6.0, and government database technologies to analyze, input, and organize multi-million dollar contractual and financial data• Directed contracts to correct technicians for further processing to ensure timely payment• Improved accuracy and data input rate 99%• Nominated Airman of the Quarter, 1997.