Senior Director Of Internal Operations
• Collaborated with executive directors, board members, and decision-makers from 50+ state affiliates to assess business needs, ensuring alignment with national ACLU programs to enhance affiliates’ overall capacity and operational efficiency.• Led the department’s annual strategic planning process to establish key objectives and initiatives, overseeing quarterly reports to ensure alignment with organizational goals.• Managed a $150M budget across three key areas: Guaranteed Minimum Income program ($115M), Grants to Affiliates program ($30M), and department operations ($5M).• Supported affiliates in addressing overall security issues – related to physical security and data security. Partnered with national operations on incident reports and follow up.• Conducted the annual affiliate survey to assess KPIs in HR, finance, fundraising, staffing, strategic planning, advocacy, electoral priorities, and board governance.• Created operational guidelines, aligning national standards with the specific needs of affiliates in a federated structure.• Fostered a positive team culture through targeted recruiting, streamlined onboarding, and regular engagement activities.• Managed internal communications strategy for 50+ affiliates and 2,000 employees utilizing The Hub, the organization’s intranet.• Oversaw the $30M Grants to Affiliates program, facilitating the re-granting of funds in 300+ grants each year.• Strategically led a portfolio of national events to enhance staff development and foster organizational culture, focusing on job-specific training programs and issue-centric convenings addressing regional challenges.
