ServiceNow Administrator: responsible for gathering business requirements and translating them into technical design plans, as well as carrying out those plans through system configuration and custom coding

- Extract customer data from various sources (e.g., CSV files, Oracle data dumps, or Access databases), importing into MS SQL Server. Create custom T-SQL scripts to transform legacy records into destination entities/fields. Utilize SQL Server DTS packages to load data into a Bullhorn shell. Analyze current customer schema/processes and apply knowledge of internal details to translate into a working Bullhorn implementation.- Work with Business Analysis team to identify customer informational needs and deliver customized reports in formats that include various text, worksheet, and document types, as well as interactive web pages. Master numerous reporting technologies ranging from basic SQL extracts to integrated ColdFusion Markup files for creating and maintaining a vast repository of customer exports.- Write, schedule, and perform data updates to live production data in a SAS 70-compliant environment. Decipher application code and database schema specifics, employing understanding gained to re-align customer data with correct Bullhorn functionality. Minimize customer performance impact by executing outside of business hours.

- Carried out the full SDLC from requirements analysis through testing, training, and continuous improvement to automate a manual process for creating offer letters. Utilized custom Java classes and JSPs to manipulate and combine user inputs with HR and Legal clause libraries. Deployed a web-form user interface, and rendered the final data as a PDF.- Created and maintained an on-premise database of employee data by importing CSV files into MySQL. Implemented a BASH command-line script to carry out SQL commands and stored procedures. Scheduled regular notifications of employee name and address changes to improve business functions within other groups.- Designed and developed enterprise portals for several departments using Confluence wiki. Mastered Confluence mark-up language, as well as advanced macros and plug-ins. Performed administrative functions including developing company best practices for security, permissioning, and proper content organization, as well as offering instruction to new users.

- Selected by faculty to tutor other undergrads in Java programming.- Responded to all CIS course-related questions.