Michael Mcconnell Email & Phone Number

Walt Disney World Parks And Resorts

Serve as a Sr. Infrastructure Project Manager of multiple concurrent medium to large project initiatives, overseeing infrastructure requirements gathering/solution and delivery of server and network systems. Create project management deliverables based on Disney methodology, Maintain Issue and Risk logs, Coordinate stakeholder reviews and approval mechanisms, Develop and manage project plans, Develop and maintain status reports and communications. Mentor incoming Project Managers.

Boca Raton, Florida

Lead a team of Engineers, System Administrators, and a Project Manager through the daily rigors of running and supporting a global multitenant hosted environment. Manage customer expectations, while ensuring the operation runs efficiently and profitably. Combine efforts with other IT managers in the US and off shore to maintain the Company’s ISO 20000 and ISO 27001 Certification.

New York And New Jersey

Manage the day-to-day operational and tactical aspects of large scale data center migration and disaster recovery projects. Oversee teams working on client engagements, generates the reporting documentation, and minimizes exposure and risk across multiple projects. Schedules and serves as key participant/facilitator, for team and client project meetings. Refine the strategic requests of the local customer into detailed project plans, including formal documentation and the project schedules. Manage resources which may include local customer IT personal and off shore company teams, driving projects from initial plan to final completion. To ensure high levels of satisfaction, works closely with customer senior management, regularly reporting actual results, that meet or exceed the customers’ expectations.

Phoenix, Arizona Area

Assist with the design and implementation of IT Infrastructure Projects relating to Core Network, Network Security, Storage, System Resource Management, Server and Desktop Hardware, End User Software Management, Telco Systems, Helpdesk Management, and Project Management. Projects include implementation of a private network in Sun City and a Security assessment and upgrade in Central Phoenix.

Coordinate, direct, and design all operational activities of a multi-site, multi-national, organization. Collaborate directly with the Executive Management team, Director of IT Enterprise Applications and decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Provide vision and leadership for developing and implementing information technology initiatives across all areas of the organization.

Provided leadership to all Information Technology activities and infrastructure for a utility contractor with 33 offices in 11 states. My team was responsible for 24x7 help desk functions; hardware and software selection, purchasing, network design, implementation, and support; databases and information storage; backups and business continuity; voice and data communications. Evaluated IT contractors, on- and off-shore, managed Sarbanes-Oxley compliance, general computing controls and documentation. Led department staffing and training; new technology assessment and review; and contract negotiations. Coordinated with the CEO and CFO on all critical IT decisions and developed a process for approvals. Ensured information and network security (email, Web Services, VPN Access, and Internet Content Management).

Led IT-related project for a tri-state natural gas utility. Directed the system roll out across three states and five divisions (district offices) with a $4.5M project budget—the company’s first mobile computer system. Oversaw software development consultants. Developed testing and training plans. Assisted in sales presentations (new software) for groups of up to 2,500 people. Trained internal employees in related applications. Designed and installed a truck mount for computer and mobile communications.Implemented the company’s most successful software application (a mobile field and dispatching project) on time and under budget. Oversaw the project from budgeting, expense control, and monthly report preparation; management of outside software development contractors; application testing; and personnel training; to system deployment and set up.

Headed all technical requirements for the FOS Project—a system for scheduling, dispatching, monitoring, and reporting daily work activity. Evaluated and selected the field computer. Identified and set the application’s design requirements. Coordinated with software developers to create and test the application. Created training materials. Installed and configured servers, network, and handheld computers. Established the standards for UPS support for each office. Worked with the cabinet contractor to design and install new employee workstations to utilize the application.

Certification, Itil Foundation

Bachelor Of Science (Bs), Business Administration And Management, General