Michael Mcdonald

Michael Mcdonald Email and Phone Number

Business Development Manager @ Spray Paint Ireland
Michael Mcdonald's Location
Enniskillen, Northern Ireland, United Kingdom, United Kingdom
Michael Mcdonald's Contact Details

Michael Mcdonald personal email

About Michael Mcdonald

I have a proven track record in Customer Service Management over my career, ensuring excellence in complaint handling, while implementing strategies for enhanced customer retention. Exceptional in managing escalations, guiding teams toward resolution, and fostering positive customer relationships. I am eager to leverage my extensive skills and 20+ years of experience to drive impactful solutions and contribute to furthering customer satisfaction and operational success.

Michael Mcdonald's Current Company Details
Spray Paint Ireland

Spray Paint Ireland

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Business Development Manager
Michael Mcdonald Work Experience Details
  • Spray Paint Ireland
    Business Development Manager
    Spray Paint Ireland Sep 2019 - Present
    Fermanagh And Omagh, Northern Ireland, United Kingdom
    Supporting the next phase of development for the business including new markets, digital marketing, business restructure and funding streams.
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  • Active 4 Health Cic
    Community Volunteer
    Active 4 Health Cic Jun 2016 - Sep 2019
    Ireland
    Serving in this capacity, I have honed my ability to communicate effectively with diverse age groups, foster teamwork, and cultivate a positive learning environment. By employing innovative coaching methods and emphasizing sportsmanship, discipline, and respect, I've witnessed the growth and development of young athletes both on and off the field. This volunteer experience has not only allowed me to contribute to the community but has also enriched my leadership abilities.
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  • Bt
    Customer Service Manager
    Bt Aug 2010 - Jan 2014
    Enniskillen
    Team management of Customer Service Advisors within Billing and Enquiries department, encompassing email, whitemail, telephone, live chat and social media. Responsible for complaint handling in TV, phone and broadband from escalation to resolution. Liaising with regulator Ofcom.
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  • Hcl Technologies
    Team Manager
    Hcl Technologies Sep 2006 - Jul 2010
    Armagh
    Consistent delivery of client targeted run-rate month on month.Management of In-bound and then Out-bound team against campaign targets.Reduction of consumer complaints via coaching and mentoring as champion for EDCSM (Event Driven Customer Service Measures.)
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  • Capita
    Team Leader
    Capita Apr 2002 - Oct 2005
    Belfast, United Kingdom
    Our client was BBC Information and my role included the following:Feedback daily to Center Manager on team KPI's and actions taken.Reduced agent call stats without compromising quality, increase volume.Managed team attrition through absence management, coaching and regular feedback with performance reviews and monthly 1-1's
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Michael Mcdonald Skills

Management Social Media Sales Customer Service Coaching Team Management Call Centers Team Leadership Account Management Training Team Building Time Management Customer Experience Web Design Retail Leadership Contact Centers Leadership Development Public Relations Microsoft Office Project Management Communication Public Speaking

Frequently Asked Questions about Michael Mcdonald

What company does Michael Mcdonald work for?

Michael Mcdonald works for Spray Paint Ireland

What is Michael Mcdonald's role at the current company?

Michael Mcdonald's current role is Business Development Manager.

What is Michael Mcdonald's email address?

Michael Mcdonald's email address is ti****@****ail.com

What are some of Michael Mcdonald's interests?

Michael Mcdonald has interest in Human Rights, Social Services, Politics.

What skills is Michael Mcdonald known for?

Michael Mcdonald has skills like Management, Social Media, Sales, Customer Service, Coaching, Team Management, Call Centers, Team Leadership, Account Management, Training, Team Building, Time Management.

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