Michael Mcgowan Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Process Improvement: supporting organisations (including Telstra, Serco, Bureau of Meteorology) to effectively utilise their people and processes to produce consistent results and drive continuous improvement.Workshop Facilitator: designing and facilitating workshops to build effective teams including - developing strategies, - developing action plans and change strategies - defining or redesigning processes.Life Coaching, Relationship Counselling & Team Building: supporting people, couples and teams to:- identify the outcomes and lifestyle they want- untangle what is currently going on and holding them back- address the blocks that are stopping them- access the resources to move towards what they'd prefer- while enjoying the journey.

Melbourne, Victoria, Australia

Supporting a consulting organisation (Delivery Quality Assurance, DQA) on an assignment to begin the rollout of Business Process Management within the Bureau of Meteorology includingo Updating DQA’s Process Improvement Methodology and Self Assessment Matrix o Developing a pilot rollout programo Supporting Stakeholder and Change Management activities

Melbourne, Victoria, Australia

Documenting the ‘Go To Market’ process and supporting it to evolve into a ‘Concept to Customer’ process, includingo Documenting the ‘As Is’ processo Engaging stakeholders across Telstra and facilitating workshops to re design the processo Preparation of documentation and training materialso Supporting the rollout of and training in the new processes including the development of supporting software.

Melbourne, Victoria, Australia

Documenting Business Continuity Processes

Melbourne Cbd, Victoria, Australia

Managing the Procurement & Supply Chain Continuous Improvement function.Developing a Continuous Improvement Strategy to:- identify and align key improvement activities- identify and document key processes simply and usefully- identify, measure and monitor the 'metrics that matter' to key stakeholders and the 'metrics that drive desired behaviours'- capture and utilise problems, questions and suggestions to drive process improvement- embed continuous improvement as an integral part of the organisations cultureReview and improve key processes including:- review and approval of sourcing decisions before contracts are signed- contract management process- where contracts were not required for low value, low risk activities

Melbourne, Australia

Telstra set out to drive organisational wide process improvement through the establishment of 16 top level process teams and developing a Telstra process improvement methodology based on 6 sigma principles. I contracted via PWC and then directly: o as one of three change managers on Phase 1 of the top process establishment, o leading the project to define, and establish a program to roll out, Telstra’s improvement methodologyo program managed Phase 4 of the top process establishmento program managed the ‘Enterprise Effectiveness’ top process

Program Morph was a $304 million, 2 year project to replace approximately 70% of Sensis’ IT systems while using this IT System upgrade to drive process improvement.

Melbourne, Victoria, Australia

In 2004 Coles Myer Ltd developed a Process Improvement methodology based on ‘Plan Do Check Act’ (PDCA). My role involved:* coaching Business Analysts on how to effectively use the new methodology* developing and running a training program on process improvement tools and methodologies * establishing a Process Improvement Champions Network to integrate the Process Improvement Methodology into all projects* planning and facilitating a range of organisational change, problem identification and process mapping workshops* leading & facilitating process improvement projects

Providing training, facilitation and coaching to farmers and processors on King Island as they established Environmental Management Systems using ISO 14000 as a benchmark.

Maintaining and improving their Quality and Environmental Management Systems, facilitating a team building workshop and coaching the management team.

Establishing a Quality system to meet ISO9001 and FDA requirements for the design and manufacture of medical devices

* Implementing a Quality System to improve the effectiveness of the company’s operations, increase customer satisfaction and achieve ISO 9001 accreditation.* External consulting assignments

* Assisting in the implementation of ISO 9001 Quality Systems across the company* Conducting Quality System Audits in all areas of the company* Providing facilitation to improvement teams* Developing a continuous improvement methodology based on the Plan Do Check Act (PDCA) cycle* Establishing and refining a document control system* Providing training in areas such as document control, TQM, interpersonal skills, improvement tools & techniques.* Coordinating internal self assessments and the preparation of Australian Quality Award (AQA) applications

Graduate Dipolma Of Education, (Adult Education)

Established the Melbourne University Chocolate Appreciation Society

Engineering (Mech)

Activities and Societies: Founder & President of Melbourne University Chocolate Appreciation SocietyEstablished the Melbourne University.