Michael Mcguinness Email & Phone Number

Liverpool, GB

• Higher education. Contracted to a leading North West university.
• Business Analyst for the analogue to digital transformation of telephony network project.
• Gathered requirements and generation of user stories.
• Evaluation of tender submissions from suppliers against requirement criteria.
• Developed process flow diagrams to map customer journeys, while identifying pain and opportunity points.
• Data analysis with use of relational tables, pivot tables for multiple datasets.

• Financial services. Contracted to a specialist mortgage group company.
• Lead Business Analyst for the delivery of client’s new product range.
• Documented requirements for CRMs Consumer Duty vulnerability feature for external development, meeting the needs of Compliance.
• Mapped and supported implementation of a streamlined process for customer journeys.
• Support testing team during defect triage and troubleshooting of new releases.
• Facilitate workshops with stakeholders up to C-suite level.

• Led a team of 10 during transition from legacy CRM to cloud CRM.
• Reports produced on blockers during Agile project - frequencies, priorities and current workarounds.
• Explained changes to users, emphasising benefits.

Preston Brook, England, United Kingdom

• Provided support to customers in financial difficulty, across 2 departments in a financial services regulated environment.
• Negotiated payment terms with vulnerable customers in debt.
• Awarded: “Best Customer Survey Comment” out of 100+ advisors.

Liverpool, England, United Kingdom

• Built a business delivering mobile dog grooming services to 100+ regular customers and dog products across multiple channels.
• Implemented changes to improve efficiency, resulting in revenue increase of 33% YOY.
• Repaid business loan 2 years early.

Wallasey, Merseyside, United Kingdom

• Managed a team of 20 catering staff across multiple venues to meet service demand, delivering a contractual catering service to the local authority and external catering events to corporate clients.
• Managed performance of team to exceed targets in mystery shopper scores.
• Maximised sales opportunities of events, achieving event sales of £200k+ pa.
• Appointed “Designated Communications Officer” to Merseytravel as part of the Operations Team, and representative to external clients.

Wallasey, England, United Kingdom

• Provide on-going training to all employees (customer service, barista, food H&S).
• Organising and manage rotas for a seasonal business.
• Liaising with Mersey Ferries to manage the provision of services in the terminal, and on-board the vessels, whilst ensuring contractual obligations are met.

Bachelor Of Science - Bsc, Business And Management, 2:1

BSc (Hons) Business and Management (2:1). Dissertation titled: Division of labour, is it all that bad? A critical investigation into the.

Data Skills Programme

Core data concepts, Cloud data services, Relational and non-relational data, Modern data warehouse analytics, Preparing, modelling.