Michael Mcguinness Email & Phone Number
Who is Michael Mcguinness? Overview
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Michael Mcguinness is listed as Business Analyst at GRAYCE, a company with 449 employees, based in Liverpool, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Michael Mcguinness.
Michael Mcguinness previously worked as Principal Analyst at Grayce and Lead Analyst at Grayce. Michael Mcguinness holds Bachelor Of Science - Bsc, Business And Management, 2:1 from Edge Hill University.
Email format at GRAYCE
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About Michael Mcguinness
With a background in requirement elicitation, process improvement, and stakeholder relationship management, my role as Business Solutions Analyst at Grayce sees me help deliver change and transformation for the world’s most ambitious organisations.I’m a personable change and transformation professional with a keen interest in business operations. My unique hybrid of experiences and passion for self-development enable me to deliver excellence for clients and drive organisational improvements.In my current role as a Business Analyst, I’m helping my client with their transformation from analogue to digital telephony.
Listed skills include Customer Service, Time Management, Teamwork, Microsoft Office, and 3 others.
Michael Mcguinness's current company
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Michael Mcguinness work experience
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Principal Analyst
Current
Business Analyst
Current- Higher education. Contracted to a leading North West university.
- Business Analyst for the analogue to digital transformation of telephony network project.
- Gathered requirements and generation of user stories.
- Evaluation of tender submissions from suppliers against requirement criteria.
- Developed process flow diagrams to map customer journeys, while identifying pain and opportunity points.
- Data analysis with use of relational tables, pivot tables for multiple datasets.
Lead Analyst
Business Analyst
- Financial services. Contracted to a specialist mortgage group company.
- Lead Business Analyst for the delivery of client’s new product range.
- Documented requirements for CRMs Consumer Duty vulnerability feature for external development, meeting the needs of Compliance.
- Mapped and supported implementation of a streamlined process for customer journeys.
- Support testing team during defect triage and troubleshooting of new releases.
- Facilitate workshops with stakeholders up to C-suite level.
Operational Team Leader
- Led a team of 10 during transition from legacy CRM to cloud CRM.
- Reports produced on blockers during Agile project - frequencies, priorities and current workarounds.
- Explained changes to users, emphasising benefits.
Customer Service Advisor
- Provided support to customers in financial difficulty, across 2 departments in a financial services regulated environment.
- Negotiated payment terms with vulnerable customers in debt.
- Awarded: “Best Customer Survey Comment” out of 100+ advisors.
Self Employed
- Built a business delivering mobile dog grooming services to 100+ regular customers and dog products across multiple channels.
- Implemented changes to improve efficiency, resulting in revenue increase of 33% YOY.
- Repaid business loan 2 years early.
General Manager
- Managed a team of 20 catering staff across multiple venues to meet service demand, delivering a contractual catering service to the local authority and external catering events to corporate clients.
- Managed performance of team to exceed targets in mystery shopper scores.
- Maximised sales opportunities of events, achieving event sales of £200k+ pa.
- Appointed “Designated Communications Officer” to Merseytravel as part of the Operations Team, and representative to external clients.
Deputy General Manager
- Provide on-going training to all employees (customer service, barista, food H&S).
- Organising and manage rotas for a seasonal business.
- Liaising with Mersey Ferries to manage the provision of services in the terminal, and on-board the vessels, whilst ensuring contractual obligations are met.
Colleagues at GRAYCE
Other employees you can reach at grayce.co.uk. View company contacts for 449 employees →
Abdul Mohit
Colleague at GrayceUnited Kingdom, United Kingdom
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DB
Dylan Birlison
Colleague at GrayceLondon, England, United Kingdom, United Kingdom
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SR
Saifur Rahman
Colleague at GrayceLeicester, England, United Kingdom, United Kingdom
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SG
Sanjit Gurung
Colleague at GrayceLondon, England, United Kingdom, United Kingdom
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SG
Shaun Goodall
Colleague at GrayceWarrington, England, United Kingdom, United Kingdom
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LS
Len Shayler
Colleague at GrayceLiverpool, England, United Kingdom, United Kingdom
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AM
Andrei Mihail Constantin
Colleague at GrayceGreater Manchester, England, United Kingdom, United Kingdom
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EV
Emma Villaverde
Colleague at GrayceClapham, England, United Kingdom, United Kingdom
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IO
Ifeoluwa O.
Colleague at GrayceLondon, England, United Kingdom, United Kingdom
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LG
Liam Gleeson
Colleague at GrayceManchester, England, United Kingdom, United Kingdom
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Michael Mcguinness education
Bachelor Of Science - Bsc, Business And Management, 2:1
Data Skills Programme
Frequently asked questions about Michael Mcguinness
Quick answers generated from the profile data available on this page.
What company does Michael Mcguinness work for?
Michael Mcguinness works for GRAYCE.
What is Michael Mcguinness's role at GRAYCE?
Michael Mcguinness is listed as Business Analyst at GRAYCE.
Where is Michael Mcguinness based?
Michael Mcguinness is based in Liverpool, England, United Kingdom while working with GRAYCE.
What companies has Michael Mcguinness worked for?
Michael Mcguinness has worked for Grayce, Uk Home Office, Capita, Self-Employed, and Cafe Cross The Mersey Limited.
Who are Michael Mcguinness's colleagues at GRAYCE?
Michael Mcguinness's colleagues at GRAYCE include Abdul Mohit, Dylan Birlison, Saifur Rahman, Sanjit Gurung, and Shaun Goodall.
How can I contact Michael Mcguinness?
You can use AeroLeads to view verified contact signals for Michael Mcguinness at GRAYCE, including work email, phone, and LinkedIn data when available.
What schools did Michael Mcguinness attend?
Michael Mcguinness holds Bachelor Of Science - Bsc, Business And Management, 2:1 from Edge Hill University.
What skills is Michael Mcguinness known for?
Michael Mcguinness is listed with skills including Customer Service, Time Management, Teamwork, Microsoft Office, Microsoft Word, Public Speaking, and Team Leadership.
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