With a background in requirement elicitation, process improvement, and stakeholder relationship management, my role as Business Solutions Analyst at Grayce sees me help deliver change and transformation for the world’s most ambitious organisations.I’m a personable change and transformation professional with a keen interest in business operations. My unique hybrid of experiences and passion for self-development enable me to deliver excellence for clients and drive organisational improvements.In my current role as a Business Analyst, I’m helping my client with their transformation from analogue to digital telephony.
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Business AnalystGrayceLiverpool, Gb
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Principal AnalystGrayce Sep 2024 - Present
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Business AnalystGrayce Nov 2023 - PresentHigher education. Contracted to a leading North West university.• Business Analyst for the analogue to digital transformation of telephony network project.• Gathered requirements and generation of user stories.• Evaluation of tender submissions from suppliers against requirement criteria.• Developed process flow diagrams to map customer journeys, while identifying pain and opportunity points.• Data analysis with use of relational tables, pivot tables for multiple datasets.
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Lead AnalystGrayce Feb 2022 - Sep 2024
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Business AnalystGrayce Feb 2022 - Oct 2023Financial services. Contracted to a specialist mortgage group company.• Lead Business Analyst for the delivery of client’s new product range.• Documented requirements for CRMs Consumer Duty vulnerability feature for external development, meeting the needs of Compliance.• Mapped and supported implementation of a streamlined process for customer journeys.• Support testing team during defect triage and troubleshooting of new releases.• Facilitate workshops with stakeholders up to C-suite level.
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Operational Team LeaderUk Home Office Dec 2021 - Feb 2022Led a team of 10 during transition from legacy CRM to cloud CRM.• Reports produced on blockers during Agile project - frequencies, priorities and current workarounds.• Explained changes to users, emphasising benefits. -
Customer Service AdvisorCapita Feb 2021 - Nov 2021Preston Brook, England, United KingdomProvided support to customers in financial difficulty, across 2 departments in a financial services regulated environment.• Negotiated payment terms with vulnerable customers in debt.• Awarded: “Best Customer Survey Comment” out of 100+ advisors. -
Self EmployedSelf-Employed Sep 2017 - Feb 2021Liverpool, England, United KingdomBuilt a business delivering mobile dog grooming services to 100+ regular customers and dog products across multiple channels.• Implemented changes to improve efficiency, resulting in revenue increase of 33% YOY.• Repaid business loan 2 years early.
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General ManagerCafe Cross The Mersey Limited Aug 2015 - Aug 2017Wallasey, Merseyside, United KingdomManaged a team of 20 catering staff across multiple venues to meet service demand, delivering a contractual catering service to the local authority and external catering events to corporate clients.• Managed performance of team to exceed targets in mystery shopper scores.• Maximised sales opportunities of events, achieving event sales of £200k+ pa.• Appointed “Designated Communications Officer” to Merseytravel as part of the Operations Team, and representative to external clients. -
Deputy General ManagerCafe Cross The Mersey Limited May 2014 - Aug 2015Wallasey, England, United Kingdom• Provide on-going training to all employees (customer service, barista, food H&S).• Organising and manage rotas for a seasonal business.• Liaising with Mersey Ferries to manage the provision of services in the terminal, and on-board the vessels, whilst ensuring contractual obligations are met.
Michael Mcguinness Skills
Michael Mcguinness Education Details
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Data Skills Programme
Frequently Asked Questions about Michael Mcguinness
What company does Michael Mcguinness work for?
Michael Mcguinness works for Grayce
What is Michael Mcguinness's role at the current company?
Michael Mcguinness's current role is Business Analyst.
What schools did Michael Mcguinness attend?
Michael Mcguinness attended Edge Hill University, The Open University.
What skills is Michael Mcguinness known for?
Michael Mcguinness has skills like Customer Service, Time Management, Teamwork, Microsoft Office, Microsoft Word, Public Speaking, Team Leadership.
Who are Michael Mcguinness's colleagues?
Michael Mcguinness's colleagues are Evelyn Yeboah, Alex Sewards, Mohammed Monzur Ali, Rainier Eno, Ollie Garbutt, Sali Martinaj, Syntyche Mumbaya.
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Michael McGuinness
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Michael McGuinness
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