Michael Mckaig Email & Phone Number

Dundee, Scotland, United Kingdom

Software Product Manager with E2E ownership of ATM XFS and XFS4IoT Platforms, Operating Systems, VDM Diagnostics and Services Applications. Cx-Focussed and Strategy-Driven role. Conceptualising, Defining, Scoping, Planning and Executing the delivery of market-leading capabilities and solutions to Global Financial Institutions.

Dundee, Scotland, United Kingdom

Software Product Manager with E2E ownership of ATM XFS and XFS4IoT Platforms, Operating Systems, VDM Diagnostics and Services Applications. Cx-Focussed and Strategy-Driven role. Conceptualising, Defining, Scoping, Planning and Executing the delivery of market-leading capabilities and solutions to Global Financial Institutions.

Dundee, United Kingdom

Product Manager responsible for Recycling, Coin and Automated Deposit Media Handling Modules.

Dundee, United Kingdom

Business Analyst within Banking Product Management responsible for recurring business reporting along with Ad-Hoc requests and project work. Involved in statistical/quantitative and qualitative business/market and competitive analysis. Key player in business wide product rationalisation initiatives to increase customer value.

Dundee, Dundee City, United Kingdom

As Dundee University’s Student Ambassador, I am challenged with raising a minimum of £4,000 in the month of November through designing and hosting a number of events to get students and staff engaged in the charity. • Designing and organising a campaign consisting of a minimum of 4 events throughout November• Managing cash and electronic donations received throughout the month• Producing successful social media campaign to keep student and staff informed

Dundee

Dundee, United Kingdom

This role involved reviewing organisation processes with the goal of increasing organisational efficiency, reducing unwarranted costs, enabling essential IT integration and ultimately impacting positively on the firm’s bottom line. In order to achieve these goals my role will also include tender and contract management, project cost projections, project management, system design and technical drawing.

Monifieth, United Kingdom

In this position I am responsible for bar maintenance, drinks provisions, cleaning and tidiness of the building, cash handling, sales reports and lockdowns of a large building amongst many other duties. Whilst in this position I have been part of a team of 6 working to provide members with the best possible service. I have been part of the team on occasions where we have hosted Wedding Anniversary Dances, New Years Eve parties, Birthday Parties, Wedding meals and many others. The high pressure nature of these events and others requires excellent communication and teamwork between staff members. Also the ability to clearly articulate to gather the required information needed to serve customers is essential. Product knowledge is also imperative to provide a good quality service to members and other paying customers.

Dundee, United Kingdom

In this role, I liaised with the Managing Director to conceptualise, research and design a crowdfunding campaign valued at £25,000. I was also solely responsible for entire organisation’s social media and online marketing. Fur-ther, I also identified retail and distribution channels in areas of the country that had not yet been operated in to further revenue streams.• Conceptualise and implement strategic finance campaign• Building and execution of organisational social media campaign• Expansion of firm network for sales increases and marketing

Perth, United Kingdom

As a university intern working within the HR Service Centre at SSE, I was tasked with creating a balanced scorecard system for the entire HR department of this FTSE100 company. In doing this I was required to learn about all the teams involved in the department and facilitate workshops with them to understand their role, tasks, and targets as to build the framework from the ground up. The aim of this task was to build a system that employees felt engaged in and that they had an input in, ensuring its longevity. During my time at SSE, I demonstrated and built upon my silks in communication, time management and organisation, MS Office/IT skills and my ability to engage with co-workers.

Monifieth

As part of a team of bar persons I am responsible for ensuring the running of the bar is efficient and customers receive the best quality service. Making sure fridges are always stocked; draught drinks are poured properly into clean and polished glasses and ensuring the bar is kept clean and presentable. Other responsibilities include running daily sales reports, locking up and securing the bar and building, maintaining the till float and ensuring that the Licensing Scotland Act 2005 is upheld with every transaction. As with all customer-facing roles, the customer’s experience is vital to success and I always go out of my way to make sure the customer receives the best possible service every time. Not only have my bar skills been enhanced by this position but also it has allowed me to further improve my skills in dealing with people and situations that occur in the workplace.

Monifieth

I spent nine months employed part-time as a member of the waiting staff at a local Bar & Restaurant. Here I gained the opportunity to deal with customers face-to-face. I have also had the chance to deal with a large array of customers which gave me experience in dealing with a variety of customer needs and situations. My role as a Front-of House worker is to enhance the customer experience and provide the best quality service that is possible. Due to the busy nature of this job I can work effectively under pressure. The customer-centric nature of this allowed me to further develop my interpersonal abilities and my communication skills. Some duties included: food handling, pouring and mixing drinks, cash handling, stock control and rotation and cleaning and tidying.

Aberdeen, United Kingdom

I attained a temporary position as an administrator with Wood Group PSN. I was responsible for booking all pre-mobilisation training for the project offshore personnel. This entailed carrying out a skills gap analysis then scheduling required training to ensure that training was complete before mobilisation date. This requires excellent planning and time management skills due to short lead times given. I was also responsible for processing all offshore employee expenses, taxi and accommodation bookings and keeping employee personnel files updated with training certification. This experience allowed me to develop customer service skills due to the large amount of email and telephone queries I also had to respond to.

Bachelor Of Science (Bsc), Business Management First Class Honours, 1St Class (Hons)

Activities and Societies: DUSBS (Dundee University School Of Business Society)I have attained a First Class Honours Degree in Business.

Business, Management, Marketing, And Related Support Services

Education record

Scottish Higher Grades Awarded: Business Management: A Information Systems: A English: A Photography: A Chemistry: B Psychology: B Maths.