Michael Mckeehan Email & Phone Number

London, GB

• Continuous improvement of our Identity Lifecycle Management application that utilizes a series of PowerShell scripts that are held in an Azure Function, and the process is kicked off by a Power Automate trigger.
• Design and implement an interim solution to certify user access across various Azure tenants, and currently working with management on gathering requirements for automation. I also have set up Access Reviews via Azures.
• Create PowerShell scripts to pull users from various Azure tenants.
• Work with our Information Security Governance team to identify potential risks in the Identity Lifecycle and design, develop, and deploy solutions to close it to maintain NIST 800-171 and 800-53 compliance.
• Assist in implementing an Azure Active Directory Privileged Identity Management solution and a Role Based Access model.
• Collaborate with our IAM engineers and IAM Architect to gather requirements and write a business case to bring on SailPoint IdentityNow

London, GB

Newark, DE, US

• At Sallie Mae, I served two functions for the Identity and Access Management team. I first worked with the application management team as the identity and Access Management point of contact and subject matter expert.
• Creating and maintaining roles on various Salesforce environments
• Developing connectors for various Salesforce environments in Sailpoint
• Taking requirements from the business of needs and collaborating with other developers to solution those in Sailpoint
• Hold training sessions for other Identity and Access Management team members to educate them on processes and procedures of Salesforce administration
• Log and track tasks and incidents in Service Now

Indianapolis, Indiana, US

• At Anthem, I provisioned end users and service accounts on over 1000 different Unix/ Linux servers in development, quality assurance, and production environments. This was done manually, via Power Shell, and with the.
• Provision users and service accounts on Unix/Linus servers
• Train new Team members
• Log and track tasks and incidents in Service Now

US

• At The Cellular Connection, I worked on the Service Desk assisting 2000 employees, spread out over 777 stores across the United States. I would assist end users with troubleshooting networks, inventory and stock.
• Onboarding users onto a Microsoft 365 Environment and Salesforce
• Training new team members on processes and procedures
• Providing application support
• Testing new builds of the in-house Point of Sale system
• Providing phone support to end users on a variety of business and technical issues

Miramar, Florida, US

• Facilitate company initiatives per the Managed Technical Services Coordinator’s instructions and standards, such as warehouse/assembly line re-organization, and procedural changes and other changes that may need to be.
• Restructure and run the parts procurement department, maintaining an accurate and full inventory using both self-created spreadsheets and our Warehouse Management System
• Create databases through Microsoft Access to automate parts used and ordered for replenishment, and setting up reports and queries so that upper management may easily track.
• Manage small scale projects of less than one hundred devices, assigning technicians to troubleshoot, asses, fix, image (if required) and ship the devices within the allotted time frame, tracking the progress of the.
• Lead meeting and training sessions to ensure that work is being completed accurately and promptly
• Track and analyze daily productivity reports from my team of eleven technicians to find ways to improve productivity and work accuracy

Miramar, Florida, US

• Assess and troubleshoot client's devices, including laptops, desktops and tablets
• Perform Break-Fix maintenance on various devices including laptops, desktops and tablets
• Perform training and coaching for other technicians
• Create technical documentation on fixes applied to the devices
• Complete quality control checks on completed devices
• Manage inventory and complete deliveries and pickups to and from various clients

Reston, VA, US

• Troubleshoot client’s technology systems, including computers, networks, printers, phones, Active Directory password resets, and university intranet portal systems
• Document client issues, the troubleshooting process, and solution taken in a clear and concise manner to assist any technician that might run across the same issue at a later time
• Use proprietary software to manage user accounts
• Participate in training and assist peers with proper troubleshooting and documentation
• Connect with clients to improve the overall experience

Richmond, VA, US

• Oversee every aspect of my 4-wall store, continuing to grow the market penetration to a multi-million dollar location
• Analyze monthly 4-wall reports to help control shrink and increase my monthly profits within my store
• Recruit, hire and developed outstanding sales and service orientated staff, leading to an increase of sales by 15% of the year before, higher productivity, and overall store moral
• Help supervise other Lumber Liquidators locations when coverage is needed due to the absence of another store manager
• Work with Regional Manager to develop sales strategies and implement them in the stores to create new standards and practices for the company
• Supervise, coach, and provide feedback to staff, reinforcing success and taking corrective action when appropriate