Michael Mckeehan Email & Phone Number

London, Gb

• Continuous improvement of our Identity Lifecycle Management application that utilizes a series of PowerShell scripts that are held in an Azure Function, and the process is kicked off by a Power Automate trigger.• Design and implement an interim solution to certify user access across various Azure tenants, and currently working with management on gathering requirements for automation. I also have set up Access Reviews via Azures built in Identity Governance application.• Create PowerShell scripts to pull users from various Azure tenants.• Work with our Information Security Governance team to identify potential risks in the Identity Lifecycle and design, develop, and deploy solutions to close it to maintain NIST 800-171 and 800-53 compliance.• Assist in implementing an Azure Active Directory Privileged Identity Management solution and a Role Based Access model.• Collaborate with our IAM engineers and IAM Architect to gather requirements and write a business case to bring on SailPoint IdentityNow• Lead a team of two other analysts to ensure that service level agreements to the business are being met, delegate project tasks, and maintain an on-call rotation.

London, Gb

Newark, De, Us

At Sallie Mae, I served two functions for the Identity and Access Management team. I first worked with the application management team as the identity and Access Management point of contact and subject matter expert, to assist in onboarding Salesforce into the Sallie Mae ecosystem. Second, I would be on the Identity and Access Management team, helping with the continuous development of the Sailpoint Identity Lifecycle Management tool. Specific examples of my contributions are:• Creating and maintaining roles on various Salesforce environments• Developing connectors for various Salesforce environments in Sailpoint• Taking requirements from the business of needs and collaborating with other developers to solution those in Sailpoint• Hold training sessions for other Identity and Access Management team members to educate them on processes and procedures of Salesforce administration• Log and track tasks and incidents in Service Now

Indianapolis, Indiana, Us

At Anthem, I provisioned end users and service accounts on over 1000 different Unix/ Linux servers in development, quality assurance, and production environments. This was done manually, via Power Shell, and with the assistance of Centrify Access Manager. I also acted as a trainer for new team members in the Indianapolis, IN office. Key Responsibilities included:• Provision users and service accounts on Unix/Linus servers• Train new Team members• Log and track tasks and incidents in Service Now

Us

At The Cellular Connection, I worked on the Service Desk assisting 2000 employees, spread out over 777 stores across the United States. I would assist end users with troubleshooting networks, inventory and stock requests, application support, and general HR-related questions. Key Responsibilities included:• Onboarding users onto a Microsoft 365 Environment and Salesforce• Training new team members on processes and procedures• Providing application support• Testing new builds of the in-house Point of Sale system• Providing phone support to end users on a variety of business and technical issues• Log and track tasks and incidents in Service Now

Miramar, Florida, Us

● Facilitate company initiatives per the Managed Technical Services Coordinator’s instructions and standards, such as warehouse/assembly line re-organization, and procedural changes and other changes that may need to be implemented● Restructure and run the parts procurement department, maintaining an accurate and full inventory using both self-created spreadsheets and our Warehouse Management System● Create databases through Microsoft Access to automate parts used and ordered for replenishment, and setting up reports and queries so that upper management may easily track.● Manage small scale projects of less than one hundred devices, assigning technicians to troubleshoot, asses, fix, image (if required) and ship the devices within the allotted time frame, tracking the progress of the project● Lead meeting and training sessions to ensure that work is being completed accurately and promptly ● Track and analyze daily productivity reports from my team of eleven technicians to find ways to improve productivity and work accuracy● Lead meeting and training sessions to ensure that work is being completed accurately and promptly● Setup workstations for fellow employees, including running fiber/cable to various locations, map printers to workstations, documenting switch setups, and cable management● Coordinate with other departments to ensure devices are being imaged and staged for shipping; helping to make sure that company goals are being met and we are keeping up with client’s demands● Provide tier two support to my team, ensuring that fixed devices are done so properly without costing United Data Technologies, our partners, and clients excess funds● Provide desk side support to coworkers when needed: recovering files, troubleshooting network connectivity issues, repairing company computers, and troubleshooting software issues

Miramar, Florida, Us

• Assess and troubleshoot client's devices, including laptops, desktops and tablets• Perform Break-Fix maintenance on various devices including laptops, desktops and tablets• Perform training and coaching for other technicians• Create technical documentation on fixes applied to the devices• Complete quality control checks on completed devices• Manage inventory and complete deliveries and pickups to and from various clients

Reston, Va, Us

• Troubleshoot client’s technology systems, including computers, networks, printers, phones, Active Directory password resets, and university intranet portal systems• Document client issues, the troubleshooting process, and solution taken in a clear and concise manner to assist any technician that might run across the same issue at a later time• Use proprietary software to manage user accounts• Participate in training and assist peers with proper troubleshooting and documentation• Connect with clients to improve the overall experience

Richmond, Va, Us

• Oversee every aspect of my 4-wall store, continuing to grow the market penetration to a multi-million dollar location• Analyze monthly 4-wall reports to help control shrink and increase my monthly profits within my store• Recruit, hire and developed outstanding sales and service orientated staff, leading to an increase of sales by 15% of the year before, higher productivity, and overall store moral• Help supervise other Lumber Liquidators locations when coverage is needed due to the absence of another store manager• Work with Regional Manager to develop sales strategies and implement them in the stores to create new standards and practices for the company• Supervise, coach, and provide feedback to staff, reinforcing success and taking corrective action when appropriate• Use conflict resolution techniques to salvage customer service issues leading to less product coming back and repeat business• Maintain financial records and control inventory and employee scheduling to shrink profit/ loss margin• Ensure that documentation for all departmental process is current and adequately supports business objectives• Conduct and maintain performance corrections and evaluations in compliance with company policies and processes to make sure the best possible staff is on the payroll• Use product and installation knowledge to ensure that customer has the right floor for them, and all required materials for their project • Manage projects related to warehouse reorganization, inventory control, and general maintenance to store to increase customer experience while decreasing inventory loss and product damage