• Partner with the IT installation team to provide logistics for labor, materials, and time tracking. Accurately forecast timeframes, shipment dates, and allocated time for a successful installation. Upon project and time frame approval, maintain schedules, monitor changes, conduct conference calls, and implement a results-oriented approach that delivers superior customer service. • Utilize creative problem solving to overcome any challenges that may delay or postpone an installation. • Consistently meet and exceed customer expectations through a proactive and team-based approach.

• Successfully maintained the position of Assistant Deployment Manager when the Homeland Secure Data Network/Enterprise Solution Services expanded. • Assisted with customer coordination, scheduled technicians for deployment, reviewed, edited, and submitted site installation plans, and maintained ongoing communication among all stakeholders. • Provided daily status reports and participated in meetings to inform managers of program progress.

• Reviewed, prepared, and installed necessary equipment for secure connections for secret and top-secret sites. • Programmed Cisco routers, performed cable and Panduit runs, prepared shipping paperwork for itemized inventory and agency entry/exit forms, scheduled FedEx shipments, and interconnected equipment.• Delivered ongoing mentoring and training to users, providing installation completion paperwork via Visio. • Executed projects and workloads through demanding deadlines and pressure to maximize results.

• Served as a deployment technician for the Homeland Secure Data Network as a secondary contractor for Lockheed Martin. While waiting to gain Top Secret clearance, prepared unclassified equipment.• Developed an intricate understanding for shipment procedures, identifying top-secret documentation procedures, handling classified materials, and providing aid for shipping materials for senior technicians.

• Maintained responsibility for 10 servers, 260 computers, and a Nortel PBX. Coordinated the connectivity of 305 guestrooms and 24 conference rooms for external guests. • Led audits under PCI compliance, advanced guest and networking troubleshooting, data recovery, and installing additional networking components as needed.

• Assisted the Lansdowne audio visual department when client demand exceeded staff capabilities. Executed basic PC troubleshooting tasks with internal and external clients.

• Cultivated skills in customer service and database management. Verified client information, entered orders, assisted sales of training programs to jail personnel, assisted with inventory tracking, and resolved basic IT office issues.