Michael Milad Email & Phone Number

Egypt

Egypt

Cairo, Egypt

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.• Develops specific goals and plans to prioritize, organize, and accomplish your work.• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.• Encourages and building mutual trust, respect, and cooperation among team members.• Serving as a role model to demonstrate appropriate behaviors.• Provides services that are above and beyond for customer satisfaction and retention.• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.• Responds to and handles guest problems and complaints.• Sets a positive example for guest relations.• Observes service behaviors of employees and provides feedback to individuals.• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.• Supervises same day selling procedures to maximize room revenue and control property occupancy.• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.• Analyzes information and evaluating results to choose the best solution and solve problems.

Egypt

• Check the availability rooms, occupancy and average room rate to confirm the sale strategy.• Handover from the front office sections and check with them the VIP arrivals, late arrivals.• Follow up on the daily amenities report, confirm that there is no amendment, and cancel it in case of cancellation or no show before the night run.• Meet the VIP arrival and escort them to their rooms, and confirm the rooms are ready and their amenities already sent.• Check the meet and assist service report to follow with the driver and our airport representatives.• Revise the wakeup call requests with the wakeup call sheets and ensure that all of them are done and revise the don’t disturb system and ensure that it is working normally• Check the fire safety system with the fire safety team and confirm that it is working normally.• Check all the hotel outlets, staff and take round in the hotel areas. (First Tour)• Mention every positive, negative comment and things need improved on my daily report.• Handle all the guest complaints and confirm that all guests are satisfied during the check in and checkout process.• Check all the hotel outlets, staff and take round in the hotel areas. (Second Tour)• Revise the all registration cards, room rate, rate change and cashiering with reporting the mis-takes to the front office manager to arrange the staff training.• Check the closures mistakes with the night auditing and the room rate which need modified and resolving it before the night run process.• Prepare the daily revenue reports and send it to the executive office• Supervise and oversee all the duties performed by all employees of front office.• Make sure that all employees complete their essential tasks before leaving.• Responsible for daily monitoring and proper training of all service levels provided through the employees.• Assist with any problem in scheduled shifts on the night audit shifts.

Egypt

Achieving sales targetMaintain knowledge on competition and pricesMust attend mandatory training classes, workshops and seminars.Updating Oracle system consistentlyWeekly reports for line manager Initiates and coordinates development of action plans to penetrate new markets. Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.Provides timely feedback to sales manager regarding performance.Assists Account Executives in preparation of proposals and presentations.Consistent research on competition pricing & activities.

Master Of Business Administration (M.B.A.), Sales And Marketing Operations/Marketing And Distribution Teacher Education

Bachelor'S Degree, Hotel Administration/Management, Very Good

Activities and Societies: 1- MBA Course : AUC University (Sales &Marketing + Operations Management + Business Administration) 2- Sales &.