Michael Milad Email & Phone Number

Egypt

Egypt

Cairo, Egypt

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.

Egypt

• Check the availability rooms, occupancy and average room rate to confirm the sale strategy.
• Handover from the front office sections and check with them the VIP arrivals, late arrivals.
• Follow up on the daily amenities report, confirm that there is no amendment, and cancel it in case of cancellation or no show before the night run.
• Meet the VIP arrival and escort them to their rooms, and confirm the rooms are ready and their amenities already sent.
• Check the meet and assist service report to follow with the driver and our airport representatives.
• Revise the wakeup call requests with the wakeup call sheets and ensure that all of them are done and revise the don’t disturb system and ensure that it is working normally

Egypt

Achieving sales targetMaintain knowledge on competition and pricesMust attend mandatory training classes, workshops and seminars.Updating Oracle system consistentlyWeekly reports for line manager Initiates and coordinates development of action plans to penetrate new markets. Develops a business plan and sales strategy for the market that ensures attainment.

Master Of Business Administration (M.B.A.), Sales And Marketing Operations/Marketing And Distribution Teacher Education

Bachelor'S Degree, Hotel Administration/Management, Very Good

Activities and Societies: 1- MBA Course : AUC University (Sales &Marketing + Operations Management + Business Administration) 2- Sales &.