Michael Mena Email & Phone Number

Miami, Florida, United States

• Exceed monthly Sales goal by 150%, consistently acquiring 12-15 new clients each month, with career best of 17 new clients acquired in one month• Generate $3.5 million in revenue in 2023 by increasing client charge volume through building close professional relationships and rapport with acquired clients •Ranked third in company at level for both Client Acquisition (Credit Card Sales) and Charge Volume (Client Spend)• Selected as Team Captain 90 days into role due to demonstration of leadership, compliance scores, and sales performance; leading Sales trainings for peers to improve team key metrics • Engage in phone consultations with business owners with annual company revenues of $500k to $10M, learn about their needs, and make tailored recommendations for the right Business products

Brought store to #1 in the district during first month as an assistant manager, and brought store to #3 in the nation in the past monthIncreased sales conversion by 4% through growth mindset leadership and goal-oriented collaborationSet a new record for highest monthly revenue

Miami, Florida, United States

Transform underperforming store into the #1 store for four consecutive months in all metrics: revenue, activations, conversions, and accessory sales Doubled monthly sales revenue through motivating leadership and leading team sales trainings

Miami, Florida, United States

Activate lines of service, transfer personal information, and guide customers through various promotions to maximize revenue and conversionsAssist the manager with daily administrative duties and store operationsTroubleshoot various customer technology issues and provide a reliable customer service experience

Miami, Florida, United States

Manage daily operations of the center, including scheduling appointments, typing and editing patient correspondence, maintaining inventories and ordering supplies and materialsDiligently file and follow up on third party liability and workers compensation claimsAnswer phones and provide necessary information to patients and potential clients, resolving any escalated issues and assuring client satisfaction

Miami, Florida, United States

Obtain new clients by conducting strategic communications via phone, mail, social media channels, and informational eventsContact over 25 potential investors weekly to maximize revenue and drive recruitment strategy by prospecting over 50 potential employees weeklyResearch and present fixed income recommendations and equity products based on investors’ objectivesDevelop and prepare weekly company newsletters detailing mutual fund updates and departmental communications

Tallahassee, Florida, United States

Consistently achieve highest monthly closing numbers among 10 loan processors, as well as highest customer satisfaction ratingsTrain all new processors and improved training manualsThoroughly review loan documents for accuracy and completeness before submitting to underwriting