Manages customer project deliveryRevenue as detailed in Impact sectionSmall to medium/ straightforward/ local scopeLow risk straightforward legal and commercial issuesManage project financials including P&LMeets or exceeds SOAR approved budgetsProvides reliable financial forecasts to the managementManage business developmentIdentifies and develops new opportunities on current projectSupports qualification and opportunity assessments for small straightforward opportunitiesActs as opportunity manager for low-risk dealsManages client relationshipsManages first level to mid-level client delivery relationshipsFrequently present the organization to external customer/ clientsManager project teamManages internal as well as external resources with a team Encourages skill development of project team membersProvides performance feedback from team members

Learns, installs, and administers the new Core Banking System infrastructure components. Provides technical support services as relevant to the implementation. Working with the Systems Implementation Vendor and the Project Technical Lead, plans, prepares, and implements the task plan for the new Core Banking System Infrastructure, according to the project timeline.Provides technical support and consultancy services to the project team. Advises the Technical Team Lead and Project Manager on infrastructure considerations so they can design applications optimally. Periodically monitors the "health" and performance of the project infrastructure components, and regularly reports the status of such to the Project Technical Team Lead and the Project Manager. Communicates and coordinates with Infrastructure Vendors regarding product updates, fixes, and support requirements.Performs regular housekeeping on the project infrastructure components,e.g. cleanup of unnecessary components, system-level backup, vendor preventive maintenance, etc.Trains other System Administrators.

Ensure all IT End-User Support Services (Incidents and Service Requests) are executed with quality and processed within the Service Level AgreementsLead and manage help desk operations and service delivery team for problem resolutionsManage high-impact major issues and ensure appropriate handling Drive new improvement, explorations and implementation for operation efficiencyEnsure that all call-outs made outside the business hours are correct and the frequency is appropriate based on the impact of the ticket

Responsible for developing Storage and Backup Solutions that address client’s business needs and deliver client value while supporting Storage brand-specific business strategies in competitive accountsUnderstand the client’s business, including their organization, financials, competitiveness in the market, and business issuesCreate solutions which are tailored to client’s business needs and integrates the brand capabilities and competitiveness in a way that is valued by the customer and superior to the competitionMaintain an understanding of the client’s industry and how the client’s business fits within itUnderstand IBM Storage product capabilities in order to develop winning solutions that deliver client value propositions, that are tailored to the client’s specific business needs, and that are superior to the competition.Awards : Quota Buster for 2013

Handle end-to-end coordination and implementation for System Integration from Data Center Preparation, IBM Hardware delivery and deployment up to Operating System preparation for application installationMonitor and create reports for new server’s healthOptimize the servers as advised by solution architectsDeliver high-quality on-call support and administration services to customers having issues with their IBM Power/Intel Base Servers and StorageImplementation of proof of concepts based on the customer’s technical requirement while balancing the key aspects of their infrastructure like speed, security, cost etc.Assist in back-up and migration of data from legacy servers and storage devicesPerform maintenance and troubleshooting for client accounts per services defined in the maintenance contractRespond to requests and inquiries of client accounts with regard to their need for technical assistanceProvide troubleshooting tips and guidelines over the phone as solicited by client accountsPerform preventive maintenance procedures on units/machines of client accounts covered by service contracts as scheduled

Design, activate and engineer DS0 and DS1 circuits for premier and corporate customersResponsible in ordering pre-built circuits to other telephone companies that can give service to the customer’s premiseCreate a programmed script that instructs the outside and inside technicians the equipment and wires that should connect to the customer’s equipmentMonitor and resolve issues that can disrupt the continuity of the customer’s circuit, and request to disconnect if necessary.Receive calls from other telephone companies for customer’s jeopardy issues and pre-built circuit statusResponsible for contacting large and independent telephone companies for order assist thru email and phone callCoordinate with Implementation Managers who submit circuit orders and provide status and requests for assist to various issues of the customerCoordinate with Test-and-Activation Technicians for router configurationResponsible for meeting the customer’s required due date of circuit activation and SLA

Responsible and accountable for executing service fulfillment activities based on the identified SLA , for a given function associated with the clientKeep track of received data and source documentsPrepare and sort source documents, and identify and interpret data to be enteredContact originators of source documents to resolve questions, inconsistencies, or missing data