Michael Mentrup Email & Phone Number

Greensboro, North Carolina, United States

Raleigh-Durham, North Carolina Area

• Hired, trained, and developed employees by delegating responsibilities and building confidence by achieving small goals. Mentored team leaders and further careers of 3 team leaders to assistant managers.
• Improved stocking procedures by building accountability with employees and minimized out-of-stocks by 10%.
• Led multi-functional team of 15 to 20 associates and resolved problems while complying with company and national health standards.
• Oversaw operations of Grocery department grossed $100,000 weekly on average.
• Communicated daily with over 30 different vendors to ensure they maintained the expectation.

Cary, North Carolina, United States

• Offered exceptional customer service to differentiate and promote company brand. Resolved customer problems by investigating issues, answering questions, and building rapport.
• Implemented initiative to reduce out-of-stock condition and increase inventory accuracy. Devised an area called “Why” to question product coming into backroom. Decreased out-of-stocks by 30% district wide.
• Built weekly ad, creating, and displaying store promotional signage, and maintaining pricing integrity within store.
• Utilized inventory tools to plan merchandise display efficiency and increased display traffic by 20% by building unique and eye-catching displays to boost sales.
• Opened 20 new stores, from ordering all products, to stocking shelf and stayed up to 2 weeks after to manage department and train new employees.

• Mentored 3 to 5 team members to improve process and develop relationships with customers.
• Integrated process improvements to expand inbound logistical process flow efficiency.
• Utilized warehouse management tools to support stores product replenishment needs.
• Ensured work environment was kept safe, neat, and clean 100% of the time.
• Opened new store from construction stage to grand opening and promoted to assistant to run department.

• Preformed daily counts to manage the accuracy of over 20,000 items.
• Greeted customers daily and always provided immediate and courteous service.
• Checked prices weekly and confirmed product meets company compliance requirements.
• Upheld stock levels and proper pricing for 1000’s of product lines.
• Established and maintained 20 high traffic displays.