Michael R. Merker, Cgcio, Mba, Mcse, Mcsa, Mcp, Cca Email & Phone Number

Stuart, Fl, Us

► Oversee full budgetary responsibilities for a $7 million operating budget and a $3 million capital budget.► Collaborate with upper management to develop a technology project roadmap to update aging data infrastructure and build a case to revamp the infrastructure to support the roadmap. ► Work with various County agencies to repair strained relations and to find ways to support operations and become a trusted advisor.► Leading the reconstitution of information governance, data/network security practice, and reviving the Project Management Office.► Mentor employees identified as future managers to enhance staff skill levels.

Lake Worth, Fl, Us

► Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork, customer service and overall performance. ► Complete full network overhaul of 175 data closets and a data center, with budget control of $3.5 million, on time. ► Manage email migration to hosted service for 45,000 student accounts, with the project completed on time.► Oversee full budgetary responsibilities for a $1 million operating budget and a $1.5 million capital budget.► Collaborate with upper management to develop a technology project roadmap to update aging data infrastructure and build a case to revamp the infrastructure to support the roadmap. ► Negotiate with Palm Beach County to provide internet and WAN services for one-third of the cost of the commercial carrier previously providing the services.► Serve as adjunct professor in computer science to learn how the college delivers content to students to effectively improve support for that content delivery. ► Function as featured speaker at Math Awareness Week, and as member of Curriculum Evaluation, Copywrite and Professional Development Day committees.► Mentor employees identified as future managers to enhance staff skill levels and serve as panelist for career development seminars.

► Utilized extensive managerial skills to operate the startup company, directly providing LAN/WAN, VPN, network design and installation services to clients mainly in the medical, legal and hospitality industries. ► Skillfully created data-flow diagrams, charts of network layouts and capital budget requirements documents for clients, resulting in repeat engagements and ongoing support contracts for more than 80% of new clients.► Effectively created and executed marketing, finance and service delivery systems to increase corporate revenues.► Designed Active Directory structures for clients with multiple servers and/or multiple sites to enhance customers’ organizational productivity. ► Proficiently designed and connected international sites via hardware-based VPN products with varying degrees of complexity.► Authored several position papers on computer-related topics to assist non-technical business people in choosing antivirus and backup systems for their office networks to increase customer satisfaction and gain referrals.

► Proactively developed and implemented successful installation and setup techniques for computer networks to replace existing inefficient processes, cutting installation times by 20-40%.► Developed and implemented successful marketing programs to drive new business, with the programs generating one to two new clients each month.► Spent more than 90% of time at client sites to oversee and assist with delivery of services and assess potential for new and additional services for clients.

Master Of Business Administration (M.B.A.), Master Of Business Administration – Information Technology

Bachelor’S Degree, Bachelor Of Music - Music Merchandising

Undergaduate Studies, Physics