Dynamic and results-driven Senior Program Manager/Director with extensive experience in leading complex cloud-based solutions and digital transformation initiatives. Proven track record in driving strategic growth, optimizing processes, and delivering scalable, high-impact solutions aligned with business objectives. Adept at managing cross-functional teams, fostering collaboration across diverse stakeholders, and executing product roadmaps that are user-centric and market-ready. Strong executive presence with a history of successful client and partner engagements, M&A collaborations, and thought leadership in industry forums. Specialized in cloud-native applications, digital strategy implementation, customer journey management, and data analytics, with a focus on delivering sustainable value and innovation.Key Achievements: • Oversaw as a technical leader a cloud transformation program worth $9.75 million+ that lasted over a year, saving 12% of costs and increasing customer satisfaction by 7%. Emphasized architectural design and operational excellence to ensure long-term sustainability.• Led a team of up to 100 people focused on Digital Transformation at a major customer using Adobe’s portfolio of products and solutions, delivering significant improvements in digital content strategy and omni-channel personalization.• Hired, led, and trained a multidisciplinary group of over 50 engineers, instilling an engineering culture that prioritizes technical excellence and innovation.• Developed a robust partnership model based on mutual respect and trust, resulting in the identification and capture of new business opportunities through proactive relationship-building and demonstrated expertise in digital marketing strategy.• As the senior functional architect led delivery teams to successfully implement cutting-edge solutions, enhancing customer data platform capabilities and driving cross-channel marketing success.
Listed skills include Customer Relations, Gap Analysis, Planning, Erp, and 21 others.