Michael Messiha Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Fostering Teams | Mentoring | On the job training | Operating Systems | Software Applications | Deployment | iManage | Exchange ECP | O365 Admin | Azure | AD & Group Policies | Print Management | Office 2016 | Firewalls | Mobile Devices | VOIP Telephony | Duo Mobile | Video Conferencing Administration | Content Sharing | Microsoft MDTCreating and updating Incident Management in the ConnectWise call logging system.Contributing to the Documentation and Knowledge base articles.

Sydney, Australia

Operating Systems | Software Applications | Deployment | Monitoring | SCCM | VMware | Citrix Edgesight | AD & Group Policies | Print Management | DFS Profile Management | Lotus Notes | Mobile Devices | VOIP Telephony | OKTA | Video Conferencing Administration | Content SharingCreating and updating Incident Management in the Heat call logging system.Contributing to the Documentation and Knowledge base database.

Sydney, Australia

Monitoring and maintaining servers, computer systems and networks.Administrating dedicated and floating virtual desktops using thin & VMware horizon clientsRestoring data and backing up VM ServersInstalling and configuring server hardware, operating systems and applications.Troubleshooting VPN, Router, Wireless or FTP problems. Administering Hosted Email Security and Proxy servers.

Sydney, Australia

Installing and configuring computer hardware operating systems and applications;Talking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;Troubleshooting system and network problems and diagnosing and solving hardware or software faults;Providing support, including procedural documentation and relevant reports;Working continuously on a task until completion (or referral to third parties, if appropriate);

Mascot

Managing the staging team of ten.QA all of the staging devices for the Qantas Leap ProjectConsolidating daily churn sheets into monthly reports.Procedure writingUpdating Master Staging RegisterTaking on team member tasks when there is a high demand or staff shortage

Sydney, Australia

Managing, planning and implementing all business IT related projects.Managing contractors, vendors, suppliers and managed service providers.Managing data centre, the service desk and the network infrastructure team of four.Managing complex support incidents / problems.Preparing as-built documentation, Network Designing, Reporting and Asset Registering.Procuring IT equipment, software, mobile devices and maintaining license compliance.Compiling business cases to introduce new efficient systems.Administering VMware servers, Server Builds, EMC Storage, Exchange, Active Directory, Citrix farm and Disaster Recovery testing.Administering MPLS / SIP Networks, Telephony, Mobile devices, Conferencing.Technical CompetencesWindows Server 2008R2 | Active Directory 2010 | MS Exchange 2010 | VMware vSphere Client | SRM | EMC Unisphere | Citrix Xenapps 6.5 | Windows 7 | TCP/IP | DHCP | SMTP | HTTP | Microsoft Office 2010 | Backup Exec 11d | CommVault 9.0 | Project Manager.com | Microsoft Visio 2010 | Sophos Web Appliance 3.8 | Endpoint Security 10 | Mail Marshall 6.9 | TrackIT Service Desk | Blackberry Enterprise Server | Avaya & Mitel Operator Console | HP POE switches | Wireless Routers | Creston Boardroom AV Controller | ViceVersa | Scripting | SQL

Condell Park

• Managing one network infrastructure direct report.• Documenting network configuration• Managing a network infrastructure that spanned across 5 offices.• Administering Dell traditional & virtual Servers.• Managing CISCO VLAN switching, PABX, VOIP, VPN and wireless routers.• Managing mailboxes and smart devices hosted on Google Cloud.

Sydney, Australia

• Managing service desk and the network infrastructure team of twelve. • Performing six monthly performance reviews and leading weekly regional IT meetings.• Arranging KPI’s, SLA’s and mentoring meetings with direct reports.• Managing a network infrastructure that spanned across 7 offices.• Supervising the service desk ticketing queue, reporting on ageing tickets and SLA violations, distributing results with team members and senior stakeholders.• Organising regular meetings with business line managers and suppliers to discuss IT services improvement strategies.• Conducting regular SOX audits and alerting direct reports when company policies / procedures were not met.• Performing brownbag inductions, presentations, training sessions.• Managing ICT related invoices, acquisitions and procurement.• Monitoring department spending through monthly report statistics.• Compiling numerous policies, procedures, reports and negotiating contracts.• Evaluating current and emerging technologies to continually improve processes.Technical Competencies:Windows Server 2003 | Windows Server 2008 | Active Directory 2003 | Windows XP / 7 | Microsoft Office 2007 / 2010 | MS Exchange 2003 | Backup Exec | Microsoft Project 2007 | Microsoft Visio 2007 | MS SharePoint 2007 | MS OCS 2007 | MS Forefront / Trend Micro | ESXi - VMware | CA Unicenter Service Desk | Kaseya Service Desk | Blackberry Enterprise Server | MS Live Meeting | Zeacom Operator Console | CISCO POE switches | Wireless Routers | Polycom Video Conference | CMA Desktop | CISCO VPN | Riverbed Steelhead Management Software | Dell Remote Access | APC UPS | MS SCCM 2007.

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia