Michael Fernandes Email & Phone Number

Switzerland

▪︎Facilitated seamless communication and collaboration between local and global IT stakeholders, enhancing operational efficiency.▪︎Proactively managed and optimized local IT infrastructure, ensuring reliable performance for LAN switches, networks, and end-users’ devices.▪︎Administered various service providers as the primary contact, overseeing landlines, cell phone fleets, and hardware peripherals.▪︎Provided dedicated technical support to the Human Resources department, ensuring smooth operations for time attendance systems, HR tools, and employee insurance.▪︎Collaborated with the Automation Engineering department to address IT-related challenges within the automated equipment fleet, including legacy PC troubleshooting and CAD & Vault server administration.▪︎Successfully led ISO 9001 certification efforts for the IT department, ensuring compliance and quality standards.▪︎Provided professional technical support to all users, ensuring efficient resolution of IT-related problems.▪︎Managed IT assets comprehensively, including monitoring, maintenance, and optimization for availability and performance.▪︎Oversaw virtual server management, conducting regular maintenance to ensure optimal performance.

Lausanne, Vaud, Suisse

▪︎ Proficiently managed patient appointment scheduling and streamlined clinic workflow through effective coordination with medical staff, resulting in improved patient satisfaction and reduced scheduling conflicts.▪︎ Diligently maintained electronic health records (EHR) with strict adherence to confidentiality regulations, ensuring data accuracy and compliance with Hirslanden standards.▪︎ Acted as a reliable liaison between medical staff and patients, providing clear and empathetic responses to inquiries, concerns, and special requirements, enhancing the overall patient experience.▪︎ Supporting the billing department by verifying insurance information, processing claims, and assisting patients with billing inquiries, resulting in reduced claim rejections and improved reimbursement.▪︎ Provided comprehensive administrative support, including word processing, data entry, and effective communication management, while ensuring a welcoming and organized clinic environment for patients and visitors.

Vevey, Vaud, Switzerland

▪︎ Ensured a welcoming and organized gym environment, assisting members and visitors with their inquiries, memberships, and scheduling appointments to create a positive member experience.▪︎ Provided personalized fitness programs, guided members through effective workouts, and offered nutritional advice, contributing to improved member fitness and overall satisfaction.▪︎ Managed scheduling for personal training sessions, coordinating with members to set up appointments and track progress, fostering strong client relationships, and helping clients achieve their fitness goals.

Switzerland

▪︎ Provided guests with exceptional service, checking them in and out of the hotel, managing reservations, and promptly addressing their needs, ensuring a positive and memorable guest experience from arrival to departure.▪︎ Meticulously conducted end-of-day financial audits, reconciling accounts, processing payments, and ensuring accurate financial reporting, contributing to the hotel's financial integrity and smooth operation during the overnight shift.▪︎ Managed late-night guest inquiries and requests, handling special guest needs and emergencies with professionalism and courtesy, and maintaining a secure and welcoming atmosphere during the night shift, ensuring guest safety and satisfaction.

Switzerland

▪︎ Provided a warm and personalized welcome to guests, creating a lasting first impression and setting the tone for their stay, while also assisting with check-in procedures and ensuring their needs and preferences were noted.▪︎ Dedicated to elevating the guest experience, I actively engaged with guests to offer recommendations, information about hotel amenities, and local attractions, enhancing their overall stay and satisfaction.▪︎ Managed guest inquiries, special requests, and any concerns with a friendly and professional demeanor, ensuring a seamless and memorable experience throughout their stay, and acting as a key point of contact for guest needs.

Switzerland

Bragance, Portugal

Specialization In Evaluation And Prescription In Physical Activity, Sports And Exercise

In summary, we can define and structure the main objectives of this cycle of studies as follows: 1. To offer students advanced training.

Bachelor'S Degree: Erasmus Internship, Early Childhood Education And Teaching

Bachelor Degree In Sports - Minor In Sports Management (Erasmus), Sports And Exercise

Bachelor Degree In Sports - Minor In Sports Management (Erasmus), Sports And Exercise

Bachelor Degree In Sports - Minor In Sports Management, Sports And Exercise

The bachelor’s degree in Sports - Minor in Sports Management is awarded to those students that demonstrate, in this field, the ability.