Michael M. Fong Email & Phone Number

Orlando, FL, US

Kissimmee, Florida, United States

Food and Beverage Director at Mystic Dunes Golf Resort and Clubhouse. Managed by Troon and owed by Hilton Grand Vacations.

Orlando, Florida, United States

Orlando, Florida, United States

• Burntwood Tavern, a restaurant concept from the Chef Art Pour Restaurant Group is dedicated to delighting guests with chef-driven dishes & handcrafted cocktails.Under the direction of the Regional Director of.
• Ensure guest satisfaction through unforgettable customer service.
• Hire, train, motivate and provided ongoing communication to staff
• Maintain the service standards and execute them consistently
• Enure profitability of the business through profit and loss protocols
• Exhibited strong communication skills with the ability to resolve issues

Burbank, CA

• Whoa Nelly Catering is one of LA’s premium special event catering services for weddings, social, and corporate occasions. Under the direction of the Owner & Corporate Account Manager, led the development.
• Participated in on-site inspections and partnered with clients to discuss the flow and overview of the event; promoted collaboration to ensure a high level of customer service and a successful experience across the.
• Served as the client's main point of contact for regulating service level agreements and timelines; adhered to labor guidelines to execute staffing plans and employee schedules across venues.
• Synchronized staff to confirm set-ups and designs are executed in a timely manner and interfaced with multiple vendors to ensure minimum costs for maximum profitability.
• Leveraged post-event summaries and assessments to optimize customer satisfaction and reinforced team performance through training, coaching, and corrective action.
• Spearheaded the economic recycling project to transition the company to reusable water bottles, creating an eco-friendly business impact and a reduction in costs.

Los Angeles County, California, United States

• Haute Chefs LA is a single resource for stylish catering, thoughtful chef-prepared meals delivery and boutique private chef services centered around the love of all things food. Under the direction of the owners, led.
• Served as the client's main POC for regulating SLA's and timelines. Coordinated with the chef, floor staff,vendors, and kitchen staff to delegate all necessary tasks to execute contractual agreements beyond expectations.
• Required to have extensive fine-dining expertise, bartending, food preparation, artistic food displays, and creation of temporary kitchen and bar prep and service areas.
• Upheld confidentiality standards for high profile clientele and demonstrated the ability to work in a fast-paced environments with high expectations.

Los Angeles CA

• Marvimon is an exquisite eco-friendly venue in downtown Los Angeles open to numerous events, exhibitions, productions, and fine living.Reported to the Operations Manager, oversaw the property event space inclusive of.
• Cultivated the utilization of the property's technical and artistic capabilities in fulfilling conventional, unique, and special event requirements, consistently recognized as the preferred facility befitted to meet.
• Partnered with each client to establish floor plans, Audio/Video (AV) operations, and slides shows across diverse sources to enhance event aesthetics.
• Synthesized positive rapport with Corporate and Social Clientele through continuous communication and timely issue resolution.
• Collaborated with outside vendors and business stakeholders through task delegation to meet event plans and strict deadlines; received recognition from management and clients for successful event completion.

Beverly Hills, California, United States

• Mr. C Hotel is luxury boutique hotel that encompasses the timeless glamour of Beverly Hills with comfort, elegant service, and personalized experiences. Owned by the Cipriani Family.Under the direction of the Hotel.
• Responsible for the creation of artisan cocktails based on client desires and satisfaction.
• Led alcohol anti-intoxication protocols for guests in order to maintain a safe, pleasant, and orderly environment.
• Implemented inventory tactics to alleviate waste and increase profitability.
• Ocasionally responsible for food service and trained in fine-dining.

Engaged as Consultant for individual and corporate clientele for event management and catering services. Executed on-site meeting logistics, including managing registration check-in and partnering with internal/external stakeholders, clients, and supplier partners. Seamlessly delivered event expectations through organizational efficiency, service quality.

Gainesville, Florida, United States

• Banyan’s Restaurant & Bar (Holiday Inn Hotel)Banyan’s Restaurant was a casual and fine-dining restaurant that welcomed tourists and locals alike in the heart of Gainesville Florida, the home of the Gators.Reported to.
• Responsible for maintaining a warm and welcoming environment for all guests and accommodating any guest related issues or concerns as it pertained to the restaurant.
• Overseeing all daily restaurant operations pertaining to kitchen staff and food service staff.
• Handling and accounting for all transactions and cash drawer maintenance.