Senior Coordinator, Client Services
Current* Quorum Review IRB acquired by Advarra in Mar 2019. Continuing the same responsibilities as under Quorum Review IRB with a different position title.* Represent an assigned client base as the primary point of contact for designated pharmaceutical companies, contract research organizations, and academic medical centers in over 200 clinical research trials.* Maintain an engaged client experience through proactive customer service and communications between the clients, the Ethics… Show more * Quorum Review IRB acquired by Advarra in Mar 2019. Continuing the same responsibilities as under Quorum Review IRB with a different position title.* Represent an assigned client base as the primary point of contact for designated pharmaceutical companies, contract research organizations, and academic medical centers in over 200 clinical research trials.* Maintain an engaged client experience through proactive customer service and communications between the clients, the Ethics Review Board, and internal departments.* Manage correspondence and documentation related to the successful initiation, conduct, and close-out of clinical research protocols while assuring compliance with federal laws and guidelines pertaining to Research and the Use of Human Subjects including the FDA and DHHS.* Execute and monitor unique client deliverables, and coordinate with internal departments to guarantee clients’ needs are exceeded, resulting in sustained client loyalty.* Hold recurring client meetings to review KPI metrics, expected new business, process improvements, and partnership expectations.* Certification in Good Clinical Practice (GCP) training. Show less
