Over fifteen years of internal and external customer service experience spanning a variety of industries including entertainment, clinical research, finance, public relations, software, and education. Demonstrated ability providing exemplary service to clients exceeding their needs contributing to client retention. Able to successfully resolve complex client inquiries and requests in fast-paced work environments. Known for maintaining flexibility to meet client demands and keeping an enthusiastic, positive attitude.Specific areas of expertise include: • Account management• Customer relationship management• Project management and coordination• Cross-functional collaboration between internal teams and vendors to ensure client deliverables remain on time• Database management• Document design and generation of client deliverables with high level accuracy