Michael Migely, Mba Email & Phone Number

Greater Minneapolis-St. Paul Area

Identify and mitigate risks through building and sustaining risk assessment and management programs and strengthening policy adherence. Responsible for leading detailed risk assessments in targeted areas across the business by leveraging root cause information from issues, losses, complaints, remediation, key risk indicators, and results from internal and external audits or reviews. Influence senior leaders through a detailed and methodical approach to risk including the use of data driven business cases to articulate key points. Partner with other risk assessment stakeholders to holistically disposition business risks when processes span multiple business groups. Provide credible challenge to process and control design. Drive process improvements, reduce operational losses, and improve the state of operational risk programs and business intelligence. Partner closely with the Sales and Fulfillment Issue Management teams and administer a Share Point platform issue management intake and reporting platform.

Greater Minneapolis-St. Paul Area

Responsible for planning and implementing risk, operational and compliance related programs or projects that support regulatory and operational strategy such as audit policies and procedures, customer experience, compliance, risk management and performance monitoring and tracking. Ensure sustained and improved performance by proactively identifying emerging trends, and creating and implementing necessary action plans.• Integral part of planning, scheduling, facilitating and on boarding over 120 new team members from April 2016 through October 2016.• Accountable for preparing and educating team members for annual site branch inspection audit. Highest possible rating awarded in audits completed in 2014 and 2015.• Improved Trust Loan deficiencies by 42% from January 2016 to September 2016. Achieved through action planning, active inspection, and team member education.• Decreased interest rate expiration penalties more than 62% in 2014, by successfully creating and implementing an action plan with site leaders that is currently still in use.

Greater Minneapolis-St. Paul Area

Site leader accountable for business lines overall performance and results requiring collaboration across several departments including but not limited to underwriting, sales and marketing. Responsible for staffing decisions, managing expenses, budgeting, forecasting and meeting or exceeding funded units, loan quality and compliance results, and loyalty results from customer survey responses.• Participated in strategic planning discussions, playing a major role transitioning teams to a new origination system in the 1st quarter of 2014.• Demonstrated ability to understand and translate imperative business objectives into actionable initiatives by planning and executing a significant increase in staff in 2010 and 2012.• Developed and maintained strong working relationships with business partners internally and externally resulting in site closing up to 3900 loans in one months time during peak refinance period.• Managed up to seven cross-functional teams with the ability to process purchase and refinance transactions.

Greater Minneapolis-St. Paul Area

Responsible for leading and overseeing the daily activities of a fulfillment team including; loan underwriting, processing and closing tasks. Managed up to 21 team members and ensured compliance with company, investor and legal guidelines. Maximized customer service results and staff development through one-on-one coaching and effective communication. Conducted interviews and made personnel decisions such as hiring and termination of employment. Also responsible for writing yearly staff reviews and determining salary increases.• Managed and coached five team members that were recognized as Service Conference Winners for maintaining the highest customer satisfaction results in the department.• Integral part of developing new funding condition report and processes that increased team and department efficiencies.• Significant contributor in implementing new Direct Bill process for Relocation line of business.• Completed MBA while working full-time.

Greater Minneapolis-St. Paul Area

Assisted Operations Manager with daily activities of a mortgage loan production team. Reviewed daily reports and provided guidance to staff members to ensure service standards were being met. Provided backup for absent team member and delegated tasks as needed.• Trained and developed several newly hired team members to become successful loan documentation specialists.• Promoted to Loan Administration Manager 2 within nine months.

Greater Minneapolis-St. Paul Area

Responsible for the underwriting, processing and closing of residential loans in a fast-paced and high-stress environment. Actively made outbound calls and fielded inbound calls while maintaining a pipeline of up to 140 loans. Handled and reviewed confidential customer financial documents including; credit reports, loan applications, income, assets and HUD1 Settlement Statements prepared for home purchases to ensure quality and accuracy.• Named a Service Conference Award Winner in 2001 for maintaining 96% customer satisfaction results throughout the year.• Dedicated loan documentation specialist for VIP customers and accounts.• Achieved two levels of underwriting authority.

Bachelor Of Arts (Ba), Marketing And Business Management

Master'S Degree, Business Administration And Management, General