Michael Milch Email & Phone Number

United States

End to End Release Manager for the IBM Cloud Management Services. To be a client interface to manage and communicate all aspects of release management and will work closely with multiple IBM internal teams across the program to negotiate schedule conflicts and ensure a smooth release.Specific tasks can include:• Work to guarantee smooth, predictable and timely delivery of software releases.• Manage the deployment of deliverables into production across projects and product lines.• Organize and coordinate complex releases includes interrelated and independent application and/or infrastructure changes.• Ensure that resource requirements needed to support a the release are in place.• Facilitate and manage emergency releases to production.• Manage risks and resolves issues that affect release scope, schedule and quality.• Work closely with the DevOps project managers to plan, manage and implement releases.• Negotiate, plan and manage all release activities.• Provide input and assistance to develop and enhance the release management process.• Make suggestions for the improvement and evolution of overall practices, including software testing, defect tracking, and release/configuration management.• Support the processes and tools needed to facilitate the end to end release process.

United States

End to End Release Manager for the IBM Cloud Management Services. To be a client interface to manage and communicate all aspects of release management and will work closely with multiple IBM internal teams across the program to negotiate schedule conflicts and ensure a smooth release.Specific tasks can include:• Work to guarantee smooth, predictable and timely delivery of software releases.• Manage the deployment of deliverables into production across projects and product lines.• Organize and coordinate complex releases includes interrelated and independent application and/or infrastructure changes.• Ensure that resource requirements needed to support a the release are in place.• Facilitate and manage emergency releases to production.• Manage risks and resolves issues that affect release scope, schedule and quality.• Work closely with the DevOps project managers to plan, manage and implement releases.• Negotiate, plan and manage all release activities.• Provide input and assistance to develop and enhance the release management process.• Make suggestions for the improvement and evolution of overall practices, including software testing, defect tracking, and release/configuration management.• Support the processes and tools needed to facilitate the end to end release process.

IBM Global Financing, Armonk, NY; Responsible for planning, organizing and staffing across all phases of our projects including requirements, design, development, testing, installation, deployment and roll-out. Accountable for on time deliveries on IBM Global Financing client requirements. Other project deliverables include statements of work, audit readiness, change management, project reporting and communications,

Human Resouce Manager, IBM Global Services Solutions, Sterling Forest, NY; HR Manager within a matrix organization and directly responsible for 83 people who work on multiple application development projects supporting the IBM Global Services Systems. Responsible for 38 IBM employees, 3 contractors and 40 global resources.

Senior Project Manager, AMS Delivery, Sterling Forest, NY; Project Manager (matrix organization) for 25 people on application development projects for IBM Business Metrics. Financially responsible for yearly budgets up to $1.3M. Other responsibilities included customer interface/satisfaction, financial attainment, timely project deliverables, and working with personnel management on human resource activities.

Human Resource Manager, Global Application Delivery, Armonk, NY; HR Manager within a matrix organization and directly responsible for 43 people who work on multiple application development projects supporting the IBM Global Financing systems. The account's 2000 funding is $55M and is currently employing approximately 240 Global Application Delivery personnel. Responsible for 28 IBM employees and 15 contractors.

Project Manager, Global Application Delivery, Sterling Forest, NY;Project Manager (matrix organization) for 65 people on multiple application development projects spanning two corporate initiatives. Financially responsible for yearly budgets up to $4.3M. Other responsibilities included customer interface/satisfaction, financial attainment, timely project deliverables, and working with personnel management on human resource activities. Overall customer satisfaction averaged 97%.

Project Manager / Technical Lead, Integration Services, East Fishkill, NY; Led a team of developers in the re-engineering of the Enterprise Parts Procurement Download process, which consolidated and distributed the IBM purchase plan for the entire IBM supplier chain. Financially responsible for $500K. Led the integration of manufacturing data worldwide. Reduced run time of Download process from 48 hours to 16 hours. Drove the Application Security Control and Auditability (ASCA) certification for the entire process. Delivered on time and within budget. Achieved 94% customer satisfaction rating.

Consultant, Integration Services, Sterling Forest, NY; Defined Software Configuration and Test Methodologies across four sites within The Prudential Company. Methodologies serviced 150 sub-system spanning 2M lines of code. Account growth realized from initial consultation work amounted to 500%. The account grew from $5M to $25M.

Project Manager and Technical Lead, Programming Systems Group, Sterling Forest, NY; Led application programmers to develop, maintain and support IBM Personnel and Headquarters host-based systems. Responsible for all phases of project life cycle. Financially responsible for $3.2M over 6.5 years. Achieved all financial objectives.

Project Lead / Developer, Order Management System, Bethesda, MD; Led application programmers providing enhancements to IBM's Hardware Purchase Billing host-based systems. Financially responsible for $1.4M. Responsible for all portions of project life cycle. Converted invoice process from weekly to daily, thereby recovering lost opportunity of $1.5M to $3.2M yearly. Project delivered on-time and within budget.

Project Lead/Developer, System Test, Bethesda, MD; Defined, deployed and managed System Test Methodologies in support of IBM's Order Management Systems. Methodologies drove a reduction of 75% in production errors, thereby allowing for attainment of 99% application reliability.

Project Lead/Developer, Function Test, Bethesda, MD; Led the system transfer of IBM's Advanced Rental Billing & Inventory System from Montvale NJ to Bethesda MD. Project team included application programmers, testers and a librarian.

Project Lead/Developer/Senior Operator, Franklin Lakes NJ;Project Lead/Developer responsible for the development and maintenance of business application code in support of the Office Product Division's rental billing and inventory system. Data center Senior Operator responsible for problem determination and issue resolution for IBM Office Product Division's production systems.

Master'S Certificaton, Project Management

Bachelor Of Arts, Business Administration, 3.53

Activities and Societies: Association of Computer Machines, Computer Club and Business ClubMinor in Economics and Computer Science, Cum.