• Leads an enterprise-level digitalization program focused on high-speed intelligent scanning operations integration and scaling.• Provides strategic direction, managed program analysis, process reengineering efforts, pilot project delivery, and client site integration activities.• Cultivates client relationships, delivered impactful results, and ensured stakeholder satisfaction.

At JourneyTEAM, the commitment to customer experience shines through our team's outstanding NPS score and our high subscription retention rate. Championed digital transformation, using Prosci® ADKAR model to drive change and advocate for those impacted both internally and externally.This role encompasses overseeing internal IT, Microsoft licensing, Change Manager for key client projects and customer support, ensuring seamless integration and world-class service delivery. The team's efforts in architecting subscription services resulted in a customer retention rate exceeding 90%, exemplifying our dedication to excellence and innovation in customer support. Led successful adoption and change management initiatives for large internal and client consulting projects. Trained and mentored Customer Support team with an average NPS score over 80. Architected a subscription support service with 90%+ annual retention rate.

Through partnering with business executives and thought leaders the potential in their people is unlocked by leveraging ECM, Robotic Process Automation (RPA), Business Process Management (BPM), and Intelligent Capture technology. Facilitated Executive-level IT strategic initiatives with large nonprofit, government, and enterprise organizations.

DoxTek, Inc. provides business process management (BPM) and enterprise content management (ECM) solutions, by implementing solutions to capture, manage, store, retrieve, and output any business document or form and automate any business process. Understanding the data locked inside these processes leads to understanding people; people who feel understood perform better; and that better performance means a better bottom line. Responsibilities included system design and architecture, business strategy, sales and marketing leadership, and strategic planning.  Received Small Business of the Year - Provo / Orem Chamber of Commerce Grew support service reoccurring revenue stream of $2M+/yr. Developed Hybrid Cloud-based text AI (OCR) as a service platform. Managed multi-national operations (Canada, Philippines, USA). Built multi-million-dollar technology consulting practice.

The AIM Leadership Development Institute develop leaders in Utah's business and technology organizations by focusing on “soft leadership skills”, thereby improving the member’s EQ (Emotional Intelligence) in relationship to themselves, their leaders, peers, and subordinates.

The Leadership Academy connects students with community and business leaders through formal presentations and discussions; site visits to businesses, universities, and the Utah State Capitol; and a formal mentoring program.