Michael Millender, Cimp, Itil Email & Phone Number

Birmingham, Alabama, Us

Pittsburgh, Pennsylvania, Us

Birmingham, Al, Us

Birmingham, Al, Us

St. Louis, Mo, Us

• Provide full scale project management leadership implementing various applications, gathering requirements from business owners, designing best practices and processes, servings as a liaison for vendors and users, coordinating testing, and ensuring long-term effectiveness by establishing and maintaining relationships.• Managed Service Catalogue application requests by recognizing tasks/incidents and providing/ documenting timely solutions based on impact• Understanding internal client needs and values to effectively negotiate product specifications with vendors (technicality, contractual, and maintenance) • Collaborated with off-shore ministries to create and ensure that the most effective and efficient processes are designed to adhere to Ascension’s Enterprise Architecture global standard. • Coordinated, designed, and executed application testing documenting outcomes to scenarios, creating test scripts, and communicating procedures and results to business users/clients, business owners, and vendors. • Coordinated various internal teams such as IT Infrastructure, Server, Dell, and Applications to ensure security, enhancements, and troubleshooting effectiveness• Management of various financial and clinical applications adhering to industry and organizational standards.• Contributed to large scale projects by providing technical java and c# understanding as it pertained to standalone applications.• Defined project scope in accordance with strict deadlines and budgets. • Delivered detailed analysis through presentations and progress reports of projects to all involved parties.• Assessed risks involved with projects pertaining to emerging technologies, security, and user interface.

• Responsible for the requirement and design documentation review, identification of SharePoint software anomalies, client interaction, and IT management• Worked intensively with project team to create a governance plan for a full content migration• Business Requirement Document and obtaining sign off from the client• Interfaced with development team to draft Use Cases and define more detailed specifications.• Wrote SQL stored procedures for extracting as well as writing data.• Designed and Developed Use Cases, Activity Diagrams, Sequence Diagrams using UML• Played a key role in planning, User Accepted Testing, and Implementation of system enhancements and conversions.• Conducted interactive JAD sessions with project stakeholders, subject matter experts, users, QAs, and project management team for requirement gathering, and identifying and resolving issues.• Coordinated team in bringing about Business Requirements, Architectural Specifications, Corporate Priorities and Functional Specifications in order to maintain the workflow of the project.• Brown Bag sessions and continued training on the new SharePoint 2013 environment.• Created OOB workflows in SharePoint 2013, as well as specified Lists and Libraries while configuring client approved permissions using Active Directory.

Knacktek is an IT solutions and consulting group that provides clients with standalone solutions and help integrate solutions with one another to obtain optimal results. Major categories of IT solutions that Knacktek provides are Application Development and Maintenance, Interactive Design, Mobile Applications and Solutions, Cloud Computing, Business Intelligence and Data Warehousing, and Enterprise Resource Planning.• Responsible for execution of SDLC in a high paced environment• Utilized requirement gathering techniques : Interviewing, Observations, Questionnaires, and Document Analysis • Responsible for formulating the foundation for the proposed projects based on business vision• Responsible for translating the business requirements into the technical jargon that technical project teams can understand, and also, translating the developer/QA technical jargon into a comprehensible language business stakeholders• Supported the implementation of all software projects.• Utilized UML Use Case diagram as primary mechanism for specifying projects’ requirements.

Kansas City, Mo, Us

Little Rock, Ar, Us

Grassroots organizing; finding, persuading, training, deploying, and motivating 100+ volunteers, and high school and college interns, coalition building and lobbyingDeveloped and organized strategy, marshaled resources, and ensured effective implementation of organizing planAnalysis and enhanced knowledge of Votebuilder/Voter Activation Network (VAN) software, targeting voters, and implementation GOTV strategies such as phone banking and canvassingPersuasively asserted positive public relations, community relationships, and marketing tactics

San Francisco, California, Us

Warmly greeting and welcoming Wells Fargo customers as the face of the organization and providing outstanding customer service Uncovering financial needs through effective and efficient communication and introducing customers to other team member through warm hand-offProcessing customer transactions with patience, understanding, attention to detail, and adhering to company policy and procedure