Lead multiple teams: Desktop Support, Executive Support, Packaging & Architecture. Printing, Audio Visual, Telephony, Active Directory, Collaboration, Messaging and Employee Technology Training.

Developed an I.T. strategy to fit the company’s mission and core objectives.Performed Business Service Management duties by meeting SVP’s and the president on a weekly basis to discuss the technology roadmap, business needs and solutions. Created policies, procedures and standards relating to information and telecommunication systems. Accountable for all services providing by I.T.Responsible for companywide hardware / software inventories & licenses and technology currency.Management of outsourced services. Negotiate all contracts and service level agreements.Researched, planned and supervised all I.T. projects to completion.

Coaching and performance management duties of level 1&2 technicians (7 technicians).Patch management & monitoring (O.S., hardware drivers and installed software) of 240 Wintel servers.Provide tier 3 server & server application support when required.

Project managed the implementation of an ITIL Service Desk to support 8000+ end users located at 60 sites across Europe, Asia and North / South America.Managed all aspects of an multi tiered service desk that offered a variety of support solutions from desktop support, server maintenance, network monitoring.Member of the level 3 server technician group for all server related escalations.Managed performance, schedules, vacations of 8 employees