Michael Mio Email & Phone Number

Doral, Florida, US

• Collaborated with C-level executives in the development and execution of the organization’s strategic plans to ensure increased profitability.
• Pioneered the creation and establishment of the sales department from inception, including the development of sales performance metrics, incentive programs, CRM, etc.
• Successfully identified and pursued new business opportunities for both B2B and B2C, resulting in a significant increase in company revenue.
• Established and maintained strong relationships with our stakeholders, leading to an increase in cross-sell opportunities and ultimately driving profitability and customer retention.
• Led the development of comprehensive business proposals and presentations to present to prospects at the executive level.
• Analyzed and interpreted sales data and trends while maintaining a strong pipeline to ensure company financial goals are met.

Real Estate InvestmentLicensed Real Estate Agent

Tampa, FL, US

• Engage in new and existing client development activities including sourcing, cold calling, qualifying initial clients, identifying potential end users/decision makers, establishing contact relationships, completing.
• Ensure local market alignment with Finance & Accounting initiatives related to client targeting.
• Develop value-driven presentations for use during the client visit.
• Conduct market research and qualify/classify target accounts within local geography. Keep current of market dynamics and trends within specific market and region and forecast client demands.
• Select and employ appropriate account development strategies/programs.
• Establish client expectations and effectively communicate to appropriate parties. Advise client on staffing solutions.

• Exclusive, upscale 1,500 sq. ft. Personal Training Facility with state-of-the-art equipment.
• Awarded “Business of the Month” by the Staten Island Small Business Development Center during the first month of operation.
• Managed daily business operations including invoicing, accounts payable, accounts receivable, and partnerships with community leaders.
• Created and developed all client workout programs including dietary advice to achieve optimal results.
• Certified Personal Trainer & Professional/Signed Fitness Model
• Secured partnership with Vitamin Shoppe which resulted in dual marketing promotions to ensure maximum marketing exposure.

Bridgeport, CT, US

• Managed a market of 3 branches with the ultimate goal of gaining market share, increasing branch deposits, growing a consistent lending pipeline, providing anoutstanding customer experience while assisting in.
• Developed, reviewed and approved every branches’ Quarterly Action Plan which provided detailed activities, measures and deadlines to be submitted to uppermanagement and ensure YOY growth and top customer experience.
• Created, monitored and tracked sales trend analysis reports while continuously monitoring local competition and business markets to present to upper managementwith the necessary process improvement techniques to ensure.
• Engaged each manager in weekly sales, operations and customer satisfaction meetings to provide employee development coaching as needed.
• Responsible for hiring, performance improvement plans, annual reviews, promotions, salary recommendations and terminations of direct reports and their staff.
• Maintained and monitored a continuous deposit growth and lending pipeline for all branches in my market by enhancing brand awareness through participation in topcommunity organizations, non for profits and developing.

Bridgeport, CT, US

• Responsible for overall management of branch sales, portfolio growth, consumer relationship building and branch profitability.
• Identify and manage profitable small business relationships within a market by providing tailored business solutions.
• Lead and manage staff to increase sales opportunities and deepen customer relationships to generate profitable revenue and branch effectiveness.
• Develop, implement and manage branch sales plan for deposit growth and provide coaching to bankers in order to achieve goals, gain market share and increase profitability.
• Responsible for hiring, performance improvement plans, reviews, promotions, salary recommendations and terminations of direct reports.

Bridgeport, CT, US

• Successfully converted entire branch (formerly Citizens Bank) including operating systems, marketing material, and account transition within 48 hours.
• Responsible for the overall management of the customer experience and branch operational processes.
• Coach, train, and motivate staff to maximize potential and improve retention.
• Analyze performance levels and implement effective solutions for improvement and manages customer service team to maximize profitability.
• Manages daily operations and ensure compliance with bank policy and procedure.

Providence, Rhode Island, US

• Supervise a staff of six employees who are responsible for teller transactions and loan processing of an estimated $3 million and guarantee customer satisfaction.
• Accountable for entire life cycle on all consumer accounts including new product introduction and account maintenance.
• Implemented process improvement techniques resulting in an 11 percentage point improvement and consequentially scored a top rated bank audit.
• Perform high level analysis on operational procedure according to federal regulation and bank policy.
• Create weekly spreadsheets to track banker sales and referrals to present to higher management and subsequently earning a four percentage point increase in deposit growth for five consecutive quarters.
• Responsible for full branch audits including all monetary instruments, banker transactions and operational procedure.

• Successfully managed a team of 12 and allocated work flow to ensure that customer service levels were consistently met or exceeded.
• Provided coaching, mentoring, development planning to ensure that all goals were clearly identified and achieved.
• Conducted and managed quarterly teller audits and reconciled all discrepancies according to bank procedure.
• Managed scheduling and approved all teller timesheets were inputted accurately and honestly.
• Audited team members to evaluate compliance with standards and outcomes such as quality, accuracy, and timeliness as set forth by both federal legislation and bank policy.
• Ensured accuracy of all monetary instruments to and from branch supply.