Michael Mio Email & Phone Number

Doral, Florida, Us

• Collaborated with C-level executives in the development and execution of the organization’s strategic plans to ensure increased profitability. • Pioneered the creation and establishment of the sales department from inception, including the development of sales performance metrics, incentive programs, CRM, etc. • Successfully identified and pursued new business opportunities for both B2B and B2C, resulting in a significant increase in company revenue.• Established and maintained strong relationships with our stakeholders, leading to an increase in cross-sell opportunities and ultimately driving profitability and customer retention.• Led the development of comprehensive business proposals and presentations to present to prospects at the executive level. • Analyzed and interpreted sales data and trends while maintaining a strong pipeline to ensure company financial goals are met. • Supervised the pricing department while continuously monitoring market trends and economic conditions and adjusted pricing strategies as necessary. • Created compelling and persuasive marketing materials to increase customer engagement and lead generation.• Directed and managed the Human Resources department, overseeing all aspects of HR operations and strategies including employee development, hiring, training, recruiting, benefits, etc. • Ensured compliance of all HR policies, procedures, and legal regulations for our entire staff. • Developed and executed community affairs strategies to increase brand awareness and gain market share. • Led community outreach events which significantly increased community involvement and brand visibility.

Real Estate InvestmentLicensed Real Estate Agent

Tampa, Fl, Us

•Engage in new and existing client development activities including sourcing, cold calling, qualifying initial clients, identifying potential end users/decision makers, establishing contact relationships, completing company/department profiles and organizational charts, marketing candidates, identifying national/third party/vendor on premise opportunities, scheduling and conducting new and follow-up client visits.•Ensure local market alignment with Finance & Accounting initiatives related to client targeting.•Develop value-driven presentations for use during the client visit.•Conduct market research and qualify/classify target accounts within local geography. Keep current of market dynamics and trends within specific market and region and forecast client demands.•Select and employ appropriate account development strategies/programs.•Establish client expectations and effectively communicate to appropriate parties. Advise client on staffing solutions.•Facilitate development of professional service agreements (including negotiation of terms when necessary) between Kforce and clients.•Coordinate with other field associates once a job order need has been identified and obtained.•Leverage internal systems to track and maintain current and prospective clients.•Determine and implement appropriate marketing techniques for market, industry, and region.•Promote Kforce services through participation in professional associations, trade shows, and other public relations opportunities.•Develop and execute daily plan.•Participate in periodic training to enhance representation of clients in HR management decisions.-Business Development

• Exclusive, upscale 1,500 sq. ft. Personal Training Facility with state-of-the-art equipment.• Awarded “Business of the Month” by the Staten Island Small Business Development Center during the first month of operation.• Managed daily business operations including invoicing, accounts payable, accounts receivable, and partnerships with community leaders.• Created and developed all client workout programs including dietary advice to achieve optimal results.• Certified Personal Trainer & Professional/Signed Fitness Model• Secured partnership with Vitamin Shoppe which resulted in dual marketing promotions to ensure maximum marketing exposure.• Gained market awareness through participation in community organizations such as Staten Island Economic Development Center, New York Business Solutions, Staten Island Small Business Development Center, and various non for profits.

Bridgeport, Ct, Us

• Managed a market of 3 branches with the ultimate goal of gaining market share, increasing branch deposits, growing a consistent lending pipeline, providing anoutstanding customer experience while assisting in maintaining a low efficiency ratio.• Developed, reviewed and approved every branches’ Quarterly Action Plan which provided detailed activities, measures and deadlines to be submitted to uppermanagement and ensure YOY growth and top customer experience ratings within my market.• Created, monitored and tracked sales trend analysis reports while continuously monitoring local competition and business markets to present to upper managementwith the necessary process improvement techniques to ensure outstanding sales results in every product category.• Engaged each manager in weekly sales, operations and customer satisfaction meetings to provide employee development coaching as needed.• Responsible for hiring, performance improvement plans, annual reviews, promotions, salary recommendations and terminations of direct reports and their staff.• Maintained and monitored a continuous deposit growth and lending pipeline for all branches in my market by enhancing brand awareness through participation in topcommunity organizations, non for profits and developing partnership with Borough President’s office.• Forecasted sale requirements by analyzing previous variances and identifying new market penetration opportunities to improve brand awareness and increasehousehold units and products sold.• Supervised monthly branch audits to ensure compliance with bank policy and procedure while adhering to government regulations to ensure an operationally soundenvironment and reduce any risk of vulnerability.-Business Development

Bridgeport, Ct, Us

• Responsible for overall management of branch sales, portfolio growth, consumer relationship building and branch profitability.• Identify and manage profitable small business relationships within a market by providing tailored business solutions.• Lead and manage staff to increase sales opportunities and deepen customer relationships to generate profitable revenue and branch effectiveness.• Develop, implement and manage branch sales plan for deposit growth and provide coaching to bankers in order to achieve goals, gain market share and increase profitability. • Responsible for hiring, performance improvement plans, reviews, promotions, salary recommendations and terminations of direct reports.

Bridgeport, Ct, Us

• Successfully converted entire branch (formerly Citizens Bank) including operating systems, marketing material, and account transition within 48 hours.• Responsible for the overall management of the customer experience and branch operational processes. • Coach, train, and motivate staff to maximize potential and improve retention.• Analyze performance levels and implement effective solutions for improvement and manages customer service team to maximize profitability.• Manages daily operations and ensure compliance with bank policy and procedure.

Providence, Rhode Island, Us

• Supervise a staff of six employees who are responsible for teller transactions and loan processing of an estimated $3 million and guarantee customer satisfaction.• Accountable for entire life cycle on all consumer accounts including new product introduction and account maintenance. • Implemented process improvement techniques resulting in an 11 percentage point improvement and consequentially scored a top rated bank audit.• Perform high level analysis on operational procedure according to federal regulation and bank policy.• Create weekly spreadsheets to track banker sales and referrals to present to higher management and subsequently earning a four percentage point increase in deposit growth for five consecutive quarters.• Responsible for full branch audits including all monetary instruments, banker transactions and operational procedure.• Direct all training sessions within branch to ensure regulatory requirements are adhere to by staff.• Monitored branch and teller totals to ensure daily settlement through frequent audits and transaction analysis.

•Successfully managed a team of 12 and allocated work flow to ensure that customer service levels were consistently met or exceeded.•Provided coaching, mentoring, development planning to ensure that all goals were clearly identified and achieved.•Conducted and managed quarterly teller audits and reconciled all discrepancies according to bank procedure.•Managed scheduling and approved all teller timesheets were inputted accurately and honestly.•Audited team members to evaluate compliance with standards and outcomes such as quality, accuracy, and timeliness as set forth by both federal legislation and bank policy.•Ensured accuracy of all monetary instruments to and from branch supply.•Developed and trained all branch new hires.