Direct the activities and oversee the day-to-day operations including workflow scheduling, monitoring of productivity and quality, process troubleshooting and all other activities required to ensure safety, inventory accuracy, on-time deliveries and exceptional customer satisfaction

Leveraging leadership skills to manage a team of 100+ managers, supervisors, and staff members from various departments for seamless airport operations, training and developing all Rental Sales Agents aimed at meeting/exceeding individual, team, and site sales targets, supporting community market stores and small airports, including Fayetteville and Greensboro.Key Contributions:* Increased site average revenue per transaction day (RPD) from 5.28 to 8.35 and increased upsell average sale price from 6.50 to 15.85 for 2019.* Exceeded Customer Service targets by 12% as compared to previous year NPS.* Achieved highest YOY sales growth and profit for any airport in the Southeast region.− Enhanced upsell percentage over previous year by 30%− Increased overall YOY product penetration by 10%* Achieved "Top Performing Airport Manager" award for southeast region in 2019.* Created and launched employee development and coaching program, which resulted in 6 internal promotions for our team members within the past year.

Exceeding sales objectives by forecasting and developing annual sales quotas, mentoring and trained staff to accomplish site, individual, and quarterly KPI targets, reducing inventory discrepancies and maximizing warehouse space usage and processes, supporting collaboration between Scientific Games and state lotteries and coordinating day-to-day accounts.Key Contributions:* Implemented pick and pack process reforms to improve inventory control, order placing, shipping, and receiving, while enhancing overall process efficiency.* Executed new processes and renegotiated courier contracts, which resulted in slashing operating budget by 40%.* Maintained miss-ships below .07% of total products shipped and minimized site miss-ships by 45%.* Developed SOP manuals for departments and accomplished startup operation.

•Coordinated operations across multiple teams of warehouse employees and lead in various satellite locations.•Achieved accurate inventory control of various accounts; implement cycle count and inventory procedures.•Organized all inbound/outbound documentation through people management to ensure complete system and inventory accuracy •Coordinated LTL, cross dock and customer accounts, including refrigerated and frozen goods.•Manage office and warehouse operations

Purchase and negotiate products per Sam’s needs from different suppliers around the USManage inventory at both Jacksonville and Puerto Rico warehouses.Manage distribution of products to all nine Sam’s stores in Puerto RicoInvoicing and data entry for information regarding purchases and sales regarding the Sam’s business

•Coordinated and executed the Fed Ex San Juan startup operation plan•Developed and coordinates the roll out of all operation procedures for newly implemented site•Achieved a 98% on time delivery with an average of 450 LTL deliveries per week with 16 to 24 truck routes on a daily basis.•Drafted forecasts, monitored warehouse costs and reduced expenses, through implementation of new procedures•Negotiated independent carrier rates, manage all relations with driver and approve all invoices for weekly payment.•Restructured warehouse utilization; docks, warehouse layout and route truck loading patterns, to maximize warehouse space•Receive and process all inbound cargo and inspect the conditions before shipping•Coordinate the delivery of orders and routes on a daily basis.

Responsible for shift and team performance, cost, service and safety.Motivate the team to achieve established performance targets.Receive and process all incoming orders for the shift and inspect the quality of products before shipping Schedule the delivery of orders and routes on a daily basis.