Michael Misa, Pmp Email & Phone Number

Canada

Toronto, Canada Area

Brampton, Ontario

Responsibilities included the management of application development and infrastructure projects. Activities included significant accountabilities with budgets, forecasts, schedules, issue resolution, project communication and stakeholder and resource management.Key Accomplishments: Lead the delivery of System Upgrade and Application Development projects from Initiation to Implementation. Managed project stakeholders from cross-functional teams, interfaced with project leads, technology specialists, vendors and consultants. Effectively managed stakeholder expectations related to project cost, time, and scope of deliverables. Provided on-going communication to key stakeholders, including the Project Sponsor and Portfolio Director to ensure they were aware of significant changes to the project status in a timely manner. Communicated project summary, status, financials to appropriate parties involved in the governance of the project. Collaborated with the appropriate partners to ensure required resources are assigned to the project for successful delivery. Managed and tracked cash view of all project financials (forecasts and actuals) Maintained project RAID log, tracking and managing risks, issues, actions and decisions through to completion by owners Indirectly managed project teams consisting of Business Analysts, Business SMEs and technology resources.

Responsible for providing business analysis on Finance and Operations system initiatives. Partnering with client and other IT groups globally. Recommended business solutions that satisfy sponsor/stakeholder needs and continually explored and assessed options for value-add for clients.Key Accomplishments: Led analysis on key global Capital Markets compliance and control systems. Coordinated the development and testing initiatives between Capital Markets developers and technical teams and third party software developers in the UK, Hong Kong and Australia. Led project status meetings and provided updates and reported key milestones to the executive committee. Coordinated end-user training activities. Managed operational handoff to production teams. Created Computer Based Training lessons and managed handoff to third party software developers. Executed tests of Fixed Income, Money Market, Derivatives and Foreign Exchange applications with global scope.

Managed day-to-day activities of developers, business analysts and quality assurance teams. Provided technical guidance to team members at every stage of projects. Determined and championed project scope, budget and timelines for projects. Developed multi-tiered relationships to organically grow existing customers’ accounts. Proactively hunt for opportunities within existing customer base that can benefit from the services provided by Pulse Services.Key Accomplishments: Created and maintained an environment that fostered teamwork. Developed and standardized IVR Design Principles, Application Development Workshop (ADW) and Speech Recognition Optimization & Tuning. Acted as liaison between business stakeholders and technical teams to understand and document business impact of technical issues and provided technically sound solutions. Managed concurrent projects with aggressive timelines to completion, within budget and schedule. Maintained a key role within an IVR pilot project using the Agile methodology. Role included guiding and supporting Business Stakeholders and IT teams through the transition to an Agile development process.  Reviewed and recommended improvements to application code, Systems Specification Documents (SSD), Detailed Design Documents (DDD), Call Flows and Test Cases.

Determined client-specific needs, liaised closely with client management and technical staff, and delivered key applications within aggressive deadlines. Mentored and led developers and guided QA team through key project phases. Managed multiple projects through planning, directing and coordinating activities. Assisted with scoping project effort and estimating project costs and responded to RFP’s and established quotes for both Time & Material (T&M) and Fixed Bid engagements. Participated in on-site and off-site meetings with sales and customer personnel to identify customer needs and strategize solutions. Project Highlights: Spearheaded creation of Work Schedule application for Quad Graphics using VoiceObjects 7.3, Java and VMXL, and controlling all phases of SDLC.  Created call centre application for Southern California Gas using Genesys Studio 7.6.0.7, Java, VXML and Nuance Open Speech Dialog Module (OSDM), while consistently meeting rigorous deadlines.  Integrated VXML gateways with partner platforms and products including OpenSpeech Recognizer (OSR), Speechworks Speechify TTS, Dialogic Telephony APIs, Native Telephony APIs, Nuance ASR, VoiceObjects Server, Voxeo, and VXML 2.0 Compliant Application servers. Performed sales engineering duties by reviewing customer requirements, sizing and quoting engineering budgets, and architecting solutions for new and existing customers. Prioritized and documented business requirements, and crafted functional specifications.  Guided knowledge transfer sessions with senior management and multiple business units. Provided exceptional mentoring to junior developers and QA staff.

Forged lasting relationships with user community in re-writing the CIBC primary Offshore Wealth Management System (4SE), gathering requirements, creating UAT test cases, and stressing proper training. Served as 4SE Subject Matter Expert spanning Trust Administrator, Fund Manager, and Private Banker modules. Created master test plan and traceability matrix, oversaw UAT efforts, and forged customized Crystal Reports using C#.NET. Ensured timely test execution and module integration, and maintained documentation. Key Accomplishments: Conducted regular meetings with the offshore operations department to review project status and outline changes to the project schedule. Led and coordinated the release of major application releases. Led weekly project status updates. Conducted JAD sessions to prepare technical/engineering designs. Gathered and documented user requirements, crafted Master Test Plan, Traceability Matrix, and UAT test cases, and ensured timely execution of all tests and module integration. Championed exemplary application SME support to Grand Cayman and Bahamas operations departments.  Developed effective training manuals for user community.

Project Highlights: Devised reconciliation engine for Mutual Fund module enabling trade reconciliations between ROM-MF and Clearing and Settlement Services (CSS). Guided clients through requirements gathering phase. Applied in-depth knowledge of OOA and OOD, as well as business and object modeling.  Designed data model for AMFR database.  Developed and designed GIC Processing module engine expediting data retrieval from external sources, rapidly matching data set, and ensuring delivery of completed records to ADP for Bookkeeping using MQ Series.  Created software using Forte (4GL) TOOL/UDS, designed data model for GIC database, and wrote Stored Procedures and SQL statements targeting Oracle 10g database. Increased capabilities of Document Management module through replacing existing screen scraping application with MQ Series technology, optimizing data model for database, and writing specialized SMS objects enabling interfacing with MQ API using C. Managed all aspects of MQ Series server, and rapidly addressed issues.  Led development and operations team, including DBA, UNIX and Production support. Crafted user requirements and functional specifications using Rational Rose and UML, implemented RUP principles, and created test cases.  Provided dedicated oversight of Trade Settlements module and executed upgrades. Modified Stored Procedures and SQL statements for Oracle 10g database.  Utilized OOA and OOD skills, as well as proficiencies in business and object modeling, and data modeling.  Optimized Automated Segregation module through replacing screen scraping with MQ Series technology, modifying data model for database, and effectively managing MQ Series server.  Wrote SMS objects for interfacing with MQ API using C.

Created innovative gaming engines for http://www.galaxiworld.com/Utilized Forte, C++ and Java skills in developing code for UNIX OS.Researched emerging technologies such as VRML and CORBA.

Utilized SQL, Shell scripts, C, C++, Nortel Meridian IVR for SCO-UNIX and Solaris to develop IVR applications.Integrated IVR with hosts via client/server TCP/IP, SNA 3270 Screen-Scrape, and SQL.Installed telecom servers in a TCP/IP Ethernet LAN.Integrated IVR/Switch using T1, E1 with MF Signaling, CAS, ISDN and ISUP.Created web pages with HTML and CGI scripts.Created functional specifications and detailed designs documents.Responsible for hardware setups including Intel/Dialogic Telephony Boards, Ethernet Network Adapters/Hubs, Multi-Port Serial Communication Adapters, Modems, and SCSI Host Adapters and Peripherals.Lead knowledge transfer sessions with in-house technical support staff.