Michael Mobbs Email & Phone Number

Dallas, TX, US

Carrollton, Texas, US

Grand Prairie, Texas, US

Dallas, Texas, US

• Spearheaded a strategic overhaul of the corporate technology stack, achieving a $250K annual cost reduction within the initial six months.
• Managed network infrastructure and vendor relationships, ensuring seamless employee life cycle deployments, and developing and enforcing comprehensive policies and procedures.
• Managed comprehensive IT services, including cloud, networking, and system administration, aligning technology investments with business goals.
• Collaborated with the CFO on IT budgeting, ensuring optimal resource allocation.

• Managed IT infrastructure for a corporate team of forty people as well as network installation and oversight for a portfolio of 60-80 apartment communities throughout Texas throughout their management life cycle.
• Directed the seamless integration and maintenance of Apple products, guest computers, and critical site-level contracts, ensuring uninterrupted operations and optimal tenant satisfaction.
• Oversaw networking, system administration, and application management, driving project success and stakeholder satisfaction.

• Provided personalized IT solutions and technical support services to a diverse clientele.
• Diagnosed and repaired computers, mobile devices, and televisions; set up home networks, and provided guidance on software installation and configuration.
• Managed business operations including client communication, scheduling, and billing.

Dallas, Texas, US

• Provided expert technical assistance remotely via desktop support for Frontier/Verizon Fios hardware and software, ensuring seamless operation of client telecommunications services.
• Diagnosed and resolved issues with client television, phone, and internet connectivity, delivering prompt and effective solutions to enhance customer satisfaction.

US

• Utilized advanced diagnostic skills to assess and repair customer hardware and software issues across a range of devices, including computers, tablets, and cell phones.
• Delivered exceptional customer service and technical support to resolve issues efficiently and exceed customer expectations.

• Provided personalized IT solutions and technical support services to a diverse clientele.
• Diagnosed and repaired computers, mobile devices, and televisions; set up home networks, and provided guidance on software installation and configuration.
• Managed business operations including client communication, scheduling, and billing.

Dallas, TX, US

• Collaborated with operations team to provide comprehensive help desk support for all bank branches and back offices, ensuring smooth operations and minimal downtime.
• Managed technical inventories for all offices in Texas and facilitated re-imaging of inventory hardware for network usage.

Brisbane City, Queensland, AU

• Led the implementation and documentation of new technologies, optimizing operational efficiency and enhancing company-wide productivity.
• Developed policies and procedures for end-of-life replacement procedures and provided internal support for VoIP and video conferencing systems.

New York, NY, US

• Delivered second-level escalated support, diagnosis, and resolution for 250,000 internal clients and end users, ensuring uninterrupted LAN/WAN connectivity and efficient operation of PC, laptop, and VDI thin clients.
• Administered password reset and security for 250+ applications.

Houston, TX, US

• Managed the resolution of web hosting and server issues, including coding errors and application troubleshooting, to maintain high levels of server uptime and customer satisfaction.