With over 10 years of experience in the hospitality industry, I am the General Manager at Sun Basin Theatres, where I oversee the operations and performance of three movie theatre locations in the Wenatchee Valley and Port Angeles, WA. I am passionate about delivering exceptional guest service, enhancing the movie-going experience, and creating a positive and inclusive work environment for my team.I am also a certified Cicerone Beer Server and a Customer Service Specialist, with skills in process improvement, guest relations, and inventory management. I have successfully implemented new protocols and systems to increase efficiency, reduce costs, and improve customer satisfaction. I am always eager to learn new things, face new challenges, and grow professionally and personally. My goal is to bring the excitement of the movies to the communities I serve, while fostering a culture of excellence, collaboration, and innovation.
Sun Basin Theatres
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Sun Basin TheatresWenatchee, Wa, Us
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General ManagerSun Basin Theatres Jul 2022 - Present
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ManagerSun Basin Theatres Jun 2022 - Sep 2022
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Vip ManagerGateway Cinema Apr 2021 - Jun 2022 -
Server/BartenderMission Ridge Ski Resort Dec 2020 - Apr 2021Wenatchee, Wa, Us -
BartenderCounty Line On Woodin Jul 2020 - Sep 2020
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Server TrainerBavarian Bistro And Bar Jan 2020 - Mar 2020 -
ServerBavarian Bistro And Bar Sep 2019 - Jan 2020• Memorized a large food and alcohol menu to provide service that was focused to every individual guest to provide exceptional hospitality.• Checked guest identification to follow Washington liquor laws.• Expertly handled the stress of serving in an open seating bar during Oktoberfest and Lighting Festivals. Reaching sales above $2,000 a shift
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Digital Retrieval RepresentativeCustom Milling Center, Inc. Oct 2017 - Mar 2019Golden, Co, Us• Reviewed production requests and helped customers solve issues with cases which resulted in increased customer satisfaction, and faster production times because cases that were unfeasible were being resolved before they affected the production team’s workflow• Collaborated with internal and external team members to build an automated file acceptance application that cut time and labor of intake process by 33%• Took initiative and self-started the redesign of a products catalog that was causing internal errors and customer frustrations. This improved customer satisfaction, reduced errors, and enhanced tractability through the entire production workflow• Cross-trained in a CAM nesting position that made me able to contribute more to the company’s operational needs -
Shipping And Recieveing RepresentativeCustom Milling Center, Inc. Jul 2017 - Oct 2017Golden, Co, Us
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Server And Food RunnerMaggiano'S Little Italy Jul 2015 - Apr 2017Dallas, Texas, Us• Provided exceptional service to guest in which created numerous returning customers• Individual customer satisfaction survey reports were above average: 4.77 out of 5. Was recognized on multiple occasions for top weekly score• Worked as a team with other servers and kitchen staff to give an extraordinary dining experience to large parties of up to 45 people • Effectively was able to work in both a lead role (server) and as a support role (food runner) whenever the team needed -
Research AssistantMetropolitan State University Of Denver Oct 2015 - Apr 2016Denver, Colorado, Us• An extra-curricular where I analyzed the Denver Police Department's crime statistics over a 5-year period with MS Excel by categorizing and coding the crimes reports and creating cross tables to examine the effects of marijuana legalization • Became a subject expert in drug stats, substance abuse, and the Denver Police Department policies through extensive research of scholarly articles, legal statutes, and corresponding regularly with DPD’s Data Analysis Unit to better understand the trends in their reporting • As an undergraduate student presented the research findings at two professional criminal justice association conferences, the American Society of Criminology and the American Criminal Justice Society -
Security OfficerSnoqualmie Casino Sep 2011 - Sep 2012Snoqualmie, Wa, Us• Safeguarded the Casino’s employee and guest physical safety, financial assets, and from legal liability. Regularly used serious attention to detail to ensure the casino had exact financial records and gaming equipment to stay in compliance with laws and gaming commission policies• Used my interpersonal skills to successfully communicate with people to resolve issues with multiple stakeholders• Responded and investigated incidents, gathered evidence and presented my detailed findings in a clear and precise report• Recognized for vital and immediate response to a life-threatening incident while working in Club Sno -
Infantry- RiflemanUnited States Marine Corps Jul 2007 - Jun 2011Washington, Dc, Us1st Battalion 3rd MarinesWas trained in leadership, discipline, communication skills, situational awarness and physical security. -
Team LeaderUnited States Marine Corps Jun 2009 - May 2010Washington, Dc, Us• Earned early promotion and an award for “consistently performing above my peers with a proactive attitude” and my “exceptional professional ability, initiative, and loyal devotion to duty”• Created strong bonds with Afghan local nationals and coalition forces to develop a trusting and dependable relationship which increased mission success because they were working with us to create a safe community for them• Conducted team management duties of over 13 Marines while conducting security patrol operations in a conflict zone • Responsible for the operational conduct, welfare of team members, and over $1,000,000 of US military assets• Trained and mentored junior Marines so the team was adaptable and ready to respond to any combat event scenario• Over 30 combat missions were successfully completed with 100% accountability of personnel and equipment as a Squad Leader
Michael Moellendorf Skills
Michael Moellendorf Education Details
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Metropolitan State University Of DenverCriminal Justice And Criminology -
Bellevue CollegeGeneral Studies
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Mount Si High School
Frequently Asked Questions about Michael Moellendorf
What company does Michael Moellendorf work for?
Michael Moellendorf works for Sun Basin Theatres
What is Michael Moellendorf's role at the current company?
Michael Moellendorf's current role is General Manager at Sun Basin Theatres | Hospitality Expert.
What schools did Michael Moellendorf attend?
Michael Moellendorf attended Metropolitan State University Of Denver, Bellevue College, Mount Si High School.
What skills is Michael Moellendorf known for?
Michael Moellendorf has skills like Leadership, Conflict Management, Team Building, Salesforce.com, Microsoft Powerpoint, Theatrical Marketing, Report Writing, Preparedness, Customer Satisfaction, Communication, Team Leadership, Process Improvement.
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