Michael Moody, Ms.Ol Email & Phone Number

Goffstown, Nh, Us

Manchester, New Hampshire, United States

In this position, I operate as part of SNHU's Innovation and Testing department, specifically serving as the Director of Student Optimization charged with a focus on increasing student success and persistence through efforts within the Academic Advising department. Our team serves as part of a cross-functional unit that is responsible for running experiments, pilots, and enhancements through use of student and staff facing technology, communication, and academic advisor outreach focused on driving growth within key KPIs and overall continuous improvement. My role is also tasked with serving as a Project Manager, a liaison between the Academic Advising department stakeholders and the Innovation and Testing team and as a thought partner utilized in a variety of special projects prioritized by the university. I work to lead and collaborate with our team through various stages of experimentation, which include running ideation sessions, collecting and responding to staff-submitted ideas, prioritization of our test topics, as well as researching, designing, building, implementing, analyzing, and recommending next steps along with the rest of our team. Within this position, there is a strong commitment to effective communication, stakeholder management, the selling of ideas, and collaborative partnerships within our team and among stakeholders. As the director of this team, I oversee the calendar of our active experiments and work with stakeholders to prioritize, design, and execute new experiments with the goal of achieving operational improvements while aligning with organizational goals.

Manchester, New Hampshire

Adjunct Instructor at Southern New Hampshire University working with undergraduate students both on-campus and online, primarily within the fields of Organizational Leadership, Business, and First-Year Experience courses. I have received ratings of meets or exceeds expectations each year I have served as an adjunct faculty and have enjoyed the impact I have had aiding undergraduate students in learning and retaining the content within my courses. As of January of 2024, I have taught 16 course sections in my 5 years. The specific courses that I currently teach include:- SNHU 107 - Success Strategies for Online Students- OL 215 - Principles of Management- BUS 210 - Managing/Leading in Business

Manchester, New Hampshire

Manage a team of 12 advisors who collectively support over 3,000 Undergraduate Civilian and Military affiliated Business students. Utilize data to drive performance and ensure we consistently uphold our commitments to our students.Coach Advisors on the quality of service being provided to each student through the Quality Assurance review process.Conduct weekly one on one meetings with my Academic Advisors to engage in collaborative conversations to understand an Advisor’s knowledge of their students and the strategies they are using to support them.Review my Academic Advisors’ progress towards success and persistence goals and the strategies being used to positively impact.Effectively and consistently communicating all messages including changes in policy and procedure as well as new initiatives to the advising team, ensuring transparency, and context.Empower my academic Advisors to be self-sufficient with the execution of advising best practices, comfortable with utilizing data to help them in their work, and to become effective members and/or leaders within their teams and SNHU.Serve as culture ambassadors utilizing the culture statement and Service and Support Brand Values, promoting strong communication and a collaborative team dynamic, celebrating successes of team members and students, sharing best practices and learnings from our mistakes.Provide direct, open, and honest feedback to my Advisors to promote their success and to identify areas of opportunity for improvement.Address any performance or behavioral concerns in a timely manner to ensure we uphold a consistently exceptional student experience, and partner with a Director and HR Business Partner, in the event that corrective action is considered.Strive to constantly develop, maintain, and manage my high performing team.Conduct mid-cycles and annual performance evaluations with Academic Advisors.

Manchester, New Hampshire

Provided academic advising to approximately 300+ COCE undergraduate students. This role required contact and advising via phone, in-person, e-mail, workshops, topic focused seminars and various on-line tools. My advising duties included, but were not limited to:•Establishing cooperative and collaborative relationships with faculty, staff and other internal customers •Commitment to using a collaborative approach to problem solving and timely communication with students •Tracking student progress and outcomes •Ability to motivate around goals •Set short term goals and follow through with students•Providing creative approaches to student retention and support•Plan of study•Work as part of a team which determines term schedule and course sequencing•Explanation to students of academic and administrative policies, GPA and grad requirementsEnsure student record is complete and maintained. This requires thorough review of file materials for accreditation purposes (i.e. official transcripts, applications, financial aid information). Works with students in various capacities throughout their academic career from acceptance to graduation. Respond to emails and phone calls within 24 business hours throughout advising process.Nominated for the AVPAA award for March 2014Named to the Advisor Spotlight for April 2014Nominated for the AVPAA award for April of 2015Promoted to Academic Program Advisor II in March of 2016Promtoed to Academic Program Advisor III in August of 2017Promoted to Academic Advising Team Lead in July 2018

Manchester, New Hampshire

Provided academic advising to approximately 300+ COCE undergraduate students. This role required contact and advising via phone, in-person, e-mail, workshops, topic focused seminars and various on-line tools. My advising duties included, but were not limited to:•Establishing cooperative and collaborative relationships with faculty, staff and other internal customers •Commitment to using a collaborative approach to problem solving and timely communication with students •Tracking student progress and outcomes •Ability to motivate around goals •Set short term goals and follow through with students•Providing creative approaches to student retention and support•Plan of study•Work as part of a team which determines term schedule and course sequencing•Explanation to students of academic and administrative policies, GPA and grad requirementsEnsure student record is complete and maintained. This requires thorough review of file materials for accreditation purposes (i.e. official transcripts, applications, financial aid information). Works with students in various capacities throughout their academic career from acceptance to graduation. Respond to emails and phone calls within 24 business hours throughout advising process.Nominated for the AVPAA award for March 2014Named to the Advisor Spotlight for April 2014Nominated for the AVPAA award for April of 2015Promoted to Academic Program Advisor II in March of 2016

Manchester, New Hampshire

Provided academic advising to approximately 300+ COCE undergraduate students. This role required contact and advising via phone, in-person, e-mail, workshops, topic focused seminars and various on-line tools. My advising duties included, but were not limited to:•Establishing cooperative and collaborative relationships with faculty, staff and other internal customers •Commitment to using a collaborative approach to problem solving and timely communication with students •Tracking student progress and outcomes •Ability to motivate around goals •Set short term goals and follow through with students•Providing creative approaches to student retention and support•Plan of study•Work as part of a team which determines term schedule and course sequencing•Explanation to students of academic and administrative policies, GPA and grad requirementsEnsure student record is complete and maintained. This requires thorough review of file materials for accreditation purposes (i.e. official transcripts, applications, financial aid information). Works with students in various capacities throughout their academic career from acceptance to graduation. Respond to emails and phone calls within 24 business hours throughout advising process.

Goffstown, New Hampshire

This is a paid coaching position as an employee of the Goffstown High School Coaching staff. I have led the Grizzlies JV Baseball team to a 49-6 record since 2015 capped off with a DII JV State Tournament championship in 2015 a Semi Final finish in the DI State tournament (as a DII team) in 2016 and a Quarter Final dinish in teh DI State Tournament in 2017 (as a DII team). Our season begins in February with weekly winter workouts followed by tryouts where I cut the team down from 25 to 15 - 18 players normally. I am in charge of handling cuts, player development and playing time balance throughout the season. I challenge all of my kids to set 3 goals they wanted to achieve by years end and update them on their progress throughout the season each year. Several of our players are called up to the Varsity team throughout the season and some make the Varsity playoff roster each year due to their hard work, ability, growth and production throughout the season on my team. I was tasked with handling playing time throughout the entire season and making sure I put together a winning program that also taught the fundamentals and improved the ability of all of my players. I was also named the JV Baseball Head Coach of the year for the state of NH in 2016 based on several factors including our undefeated season, strong show of sportsmanship, program strength, player development, and recognition from opposing coaches.

Goffstown, Nh (Legion Post #16)

After three seasons as an assistant coach I have taken over as the head coach for Goffstown Post #16 Senior Legion Baseball Team. We play in the Senior District A Division of the New Hampshire Legion Baseball chapter. I am in charge of selecting and managing a roster of 18 players between the ages of 15 and 19 (High School and College) and am responsible for all recruitment and development of the players as well as game management decisions. Our players come from an area in the state that spans two different high schools so player development and inclusion is a must to develop a winning program. This position is technically a volunteer position as I am not paid by the Post but it is a position widely recognized throughout the United States given the importance of American Legion baseball and the national visibility it receives. Over the last two seasons our team compiled a combined record of 21-15 and was ranked in the top half of our District each season. Please see our website here for more information http://goffstownalbaseball.org/. Unfortunately our legion baseball program was dissolved prior to the 2017 season.

Merrimack, Nh

I worked as a Corporate Account Manager at PC Connection I helped my clients ensure their IT needs are met on time with expert technical support and vendor leveraging I am able to get from working with the manufacturers. I offer my end users a customized IT plan to ensure their business has the most resources to prosper.I maintained a book of business that was specific to 100-999 end user companies through New England, New York, New Jersey and Pennsylvania. I was also in charge of creating business within existing accounts as well as maintaining my book of business and strengthening customer relationships.

Manchester, Nh

Selected as 1 of 40 Summer 2010 interns out of pool of more than 400 students. Successfully completed Enterprises Intensive Sales Training course and was among the top of the class. It was a very upbeat environment where every day was different which I think helped prepare me for multiple corporate environments. I maintained relationships with body shops, insurance companies and customers. I finished 3rd out of 40+ interns in sales numbers and gained valuable business knowledge and management experience during my time there.

Master’S Degree, Organizational Leadership

Completed my Masters degree of Science in the field of Organizational Leadership (MS.OL). Graduated on May 15th, 2016 from Southern New.

Bachelors, Marketing And Professional Sales

Activities and Societies: Plymouth State University Varsity Baseball (2 years) Plymouth State University Professional Sales Program.