Michael Moog

Michael Moog Email and Phone Number

Business Owner @ Cobblestone Millworks LLC
Atlanta, GA, US
Michael Moog's Location
Atlanta Metropolitan Area, United States
Michael Moog's Contact Details
About Michael Moog

Experienced leader dedicated to the advancement of technology, focused on improving peoples lives, and passionate about building life long relationships.

Michael Moog's Current Company Details
Cobblestone Millworks LLC

Cobblestone Millworks Llc

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Business Owner
Atlanta, GA, US
Website:
cobblestone-mill.com
Employees:
5
Michael Moog Work Experience Details
  • Cobblestone Millworks Llc
    Business Owner
    Cobblestone Millworks Llc
    Atlanta, Ga, Us
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  • Cobblestone Millworks Llc
    Business Owner
    Cobblestone Millworks Llc Dec 2023 - Present
    Ball Ground, Georgia, United States
    Custom exterior doors and shutters
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  • Giant Letters Of Atlanta
    Small Business Owner
    Giant Letters Of Atlanta Jan 2020 - Present
    Atlanta Metropolitan Area
    Premier marquee letter number and event prop rentals for the Atlanta area.
  • Veeam Software
    Enterprise Customer Success Manger
    Veeam Software Dec 2022 - Dec 2023
    Atlanta Metropolitan Area
    Customer Success works to understand your goals, connect you to the tools you need, advise you on how to use them, and guide you through your journey.
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  • Zuora
    Strategic Sr. Customer Success Manger
    Zuora Feb 2019 - Dec 2022
    Redwood City, California, United States
    Senior Customer Success manager: I drive technology and business transformations necessary to win in the Subscription Economy. I build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. As a Sr. CSM I manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. I promote adoption of Zuora’s products and services and positions Zuora to meet the current and future business requirements of our customers. I also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements.* Serve as "Voice of the Customer" * Develop success plan * Grow revenue via upsell and business expansion* Proactively build retention plans
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  • Centurylink
    Senior Lead Client Relationship Manager
    Centurylink Oct 2014 - Feb 2019
    Greater Atlanta Area
    As the Sr Lead Client Relationship Manager at CenturyLink Technology Solutions I am responsible for managing the client relationship with respect to all aspects of the service delivery. I oversees the installation of new services, all of the ongoing delivery of services in a steady-state environment, and the resolution of the service issues. I also work closely with the sales team to identify new business opportunities and renew existing services to their assigned client accounts. Primary responsibilities include conducting regular customer meetings, incident awareness and escalation, issue trending and problem management, and cure plan development and execution. CenturyLink delivers innovative managed services for global businesses on virtual, dedicated and colocation platforms. With deep IT infrastructure experience and an advanced network at the foundation. CenturyLink services are enhanced by flexible automation and customization choices, enabling enterprises to focus on business results and advancements for their customers. CenturyLink accolades include being named the No.2 retail colocation provider by Synergy Research Group and Frost & Sullivan and earning cloud and managed hosting leadership recognition from leading industry analyst firms. CenturyLink is an S&P 500 company listed among the Fortune 500 list of America's largest corporations.
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  • Servicechannel
    V.P. Of Client Services
    Servicechannel Jun 2013 - Sep 2014
    New York And Atlanta Area
    Vice President of Clients Services for ServiceChannel, the leading facility maintenance application available to Retail, Restaurants, C-Store, Grocery Stores, Medical and government agencies. Led a team of Customer Success Manager for ServiceChannel. Primary responsibility is to drive customer adoption and success within a defined set of customers. Present best practice ideas, innovations and capabilities to the portfolio of my customers, matching these to the customers’ business goals, driving greater business value and executive alignment between ServiceChannel and the Customer. Consult and negotiate with top-level executives in facilities, sourcing/procurement, finance, real estate and construction, backed by a strong understanding of their business objectives.Key to this role is being able to identify customer needs and articulate the value of ServiceChannel products and inspire confidence in ServiceChannel's ability to deliver solutions to the customer’s needs. As a trusted advisor and coach, the customer success manager determines how ServiceChannel’s product portfolio can be effectively applied to support achievement of a company's strategic business goals. I possess strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise. As the CSM I will be responsible for driving adoption and utilization across their customer base. I will also negotiate and drive renewals to a successful completion. I will build and maintain strong relationships with multiple contacts within the assigned customers including executive roles.
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  • Workoasis
    Vice President Of Operations
    Workoasis Nov 2009 - Jun 2013
    Led all operations and development activities for a startup facility maintenance SaaS application. Ensured 100% customer satisfaction of all clients, efficiently implemented new customer sites, oversaw development activities for both custom software enhancements and new product functionality, managed hardware and software technical infrastructure and hosting providers, and maximized profitability from operations. Managed into this position are the following functions: Implementation, Customer Service, Training and Development. Supported business development activities and managed overall office administration. • Streamlined implementation of new client sites • Supported resolution of clients’ needs as it related to software, application issues, problems and bugs, providing timely feedback regarding outstanding issues • Conducted monthly account reviews with clients regarding WorkOasis related issue and support• Oversaw the .NET software conversion and entire application rewrite• Sourced external development resources to meet company requirements. • Led all daily activities for operations and development
  • Pilot Travel Centers
    National Facility Manager
    Pilot Travel Centers Oct 2007 - Dec 2009
    Implemented $2.4MM in annual cost savings for Pilot Flying J, the largest privately held petroleum retailer in the nation, in first year of program. Initiated a 15 person Facility Maintenance Call Center to support all maintenance issues for the entire company (600+ sites). As Project Leader for new technologies, improved total cost of ownership for assets in the field. Implemented new SaaS module Facility Maintenance software to better track work orders, proposals, and invoices. As an HVAC Control Specialist, helped diagnose problems and identify root cause of issues prior to sending service providers. Served as Emergency Response team leader for natural disasters and was recognized for outstanding work after hurricanes Katrina and Ivan. Because of our response times, we were able to serve the communities affected by the storms in less than 24 hours after storm passed.
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  • Pilot Travel Centers
    Manager Of Store System Support -Level Ii
    Pilot Travel Centers Apr 2006 - Oct 2007
    Led highly successful department recognized for providing project management, second-level support for our help desk, and system analysis for all retail technology designed to improve reliability, reduce labor, and increase automation.
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  • Pilot Travel Centers
    Supervisor Of System Installation Team
    Pilot Travel Centers Jun 2001 - Apr 2006
    Led a dedicated 24-hour implementation team that converted legacy equipment into cutting edge systems to revolutionize how the operations team tracked, measured, accounted, and forecasted daily sales across 7 unique systems and 12 different restaurant brands.
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  • Tyx Corporation
    Network Admin
    Tyx Corporation 1992 - 1993
    Responsible for network administration, desktop support, help desk support, and all technology support for team.
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Michael Moog Skills

Management Leadership Project Management Team Building Customer Satisfaction Customer Service Facilities Management Sales Business Development Team Leadership Account Management Operations Management Strategic Planning Contract Negotiation Budgets Process Scheduler Negotiation Team Management Inventory Management Contract Management Strategy Networking Training Sales Operations Salesforce.com P&l Management Technical Support Vendor Management Retail New Business Development Sales Management Employee Training Process Improvement Program Management Product Development Logistics Cross Functional Team Leadership Purchasing Start Ups Forecasting Project Planning Business Strategy Time Management Crm Pricing Income Statement Procurement Teamwork Saas Profit

Michael Moog Education Details

Frequently Asked Questions about Michael Moog

What company does Michael Moog work for?

Michael Moog works for Cobblestone Millworks Llc

What is Michael Moog's role at the current company?

Michael Moog's current role is Business Owner.

What is Michael Moog's email address?

Michael Moog's email address is mi****@****eyo.com

What schools did Michael Moog attend?

Michael Moog attended Southeast Missouri State University.

What are some of Michael Moog's interests?

Michael Moog has interest in Children.

What skills is Michael Moog known for?

Michael Moog has skills like Management, Leadership, Project Management, Team Building, Customer Satisfaction, Customer Service, Facilities Management, Sales, Business Development, Team Leadership, Account Management, Operations Management.

Who are Michael Moog's colleagues?

Michael Moog's colleagues are Tj Clark, Gary Mcclure.

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