Michael Moog Email & Phone Number

Atlanta, Ga, Us

Ball Ground, Georgia, United States

Custom exterior doors and shutters

Atlanta Metropolitan Area

Premier marquee letter number and event prop rentals for the Atlanta area.

Atlanta Metropolitan Area

Customer Success works to understand your goals, connect you to the tools you need, advise you on how to use them, and guide you through your journey.

Redwood City, California, United States

Senior Customer Success manager: I drive technology and business transformations necessary to win in the Subscription Economy. I build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. As a Sr. CSM I manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. I promote adoption of Zuora’s products and services and positions Zuora to meet the current and future business requirements of our customers. I also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements.* Serve as "Voice of the Customer" * Develop success plan * Grow revenue via upsell and business expansion* Proactively build retention plans

Greater Atlanta Area

As the Sr Lead Client Relationship Manager at CenturyLink Technology Solutions I am responsible for managing the client relationship with respect to all aspects of the service delivery. I oversees the installation of new services, all of the ongoing delivery of services in a steady-state environment, and the resolution of the service issues. I also work closely with the sales team to identify new business opportunities and renew existing services to their assigned client accounts. Primary responsibilities include conducting regular customer meetings, incident awareness and escalation, issue trending and problem management, and cure plan development and execution. CenturyLink delivers innovative managed services for global businesses on virtual, dedicated and colocation platforms. With deep IT infrastructure experience and an advanced network at the foundation. CenturyLink services are enhanced by flexible automation and customization choices, enabling enterprises to focus on business results and advancements for their customers. CenturyLink accolades include being named the No.2 retail colocation provider by Synergy Research Group and Frost & Sullivan and earning cloud and managed hosting leadership recognition from leading industry analyst firms. CenturyLink is an S&P 500 company listed among the Fortune 500 list of America's largest corporations.

New York And Atlanta Area

Vice President of Clients Services for ServiceChannel, the leading facility maintenance application available to Retail, Restaurants, C-Store, Grocery Stores, Medical and government agencies. Led a team of Customer Success Manager for ServiceChannel. Primary responsibility is to drive customer adoption and success within a defined set of customers. Present best practice ideas, innovations and capabilities to the portfolio of my customers, matching these to the customers’ business goals, driving greater business value and executive alignment between ServiceChannel and the Customer. Consult and negotiate with top-level executives in facilities, sourcing/procurement, finance, real estate and construction, backed by a strong understanding of their business objectives.Key to this role is being able to identify customer needs and articulate the value of ServiceChannel products and inspire confidence in ServiceChannel's ability to deliver solutions to the customer’s needs. As a trusted advisor and coach, the customer success manager determines how ServiceChannel’s product portfolio can be effectively applied to support achievement of a company's strategic business goals. I possess strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise. As the CSM I will be responsible for driving adoption and utilization across their customer base. I will also negotiate and drive renewals to a successful completion. I will build and maintain strong relationships with multiple contacts within the assigned customers including executive roles.

Led all operations and development activities for a startup facility maintenance SaaS application. Ensured 100% customer satisfaction of all clients, efficiently implemented new customer sites, oversaw development activities for both custom software enhancements and new product functionality, managed hardware and software technical infrastructure and hosting providers, and maximized profitability from operations. Managed into this position are the following functions: Implementation, Customer Service, Training and Development. Supported business development activities and managed overall office administration. • Streamlined implementation of new client sites • Supported resolution of clients’ needs as it related to software, application issues, problems and bugs, providing timely feedback regarding outstanding issues • Conducted monthly account reviews with clients regarding WorkOasis related issue and support• Oversaw the .NET software conversion and entire application rewrite• Sourced external development resources to meet company requirements. • Led all daily activities for operations and development

Implemented $2.4MM in annual cost savings for Pilot Flying J, the largest privately held petroleum retailer in the nation, in first year of program. Initiated a 15 person Facility Maintenance Call Center to support all maintenance issues for the entire company (600+ sites). As Project Leader for new technologies, improved total cost of ownership for assets in the field. Implemented new SaaS module Facility Maintenance software to better track work orders, proposals, and invoices. As an HVAC Control Specialist, helped diagnose problems and identify root cause of issues prior to sending service providers. Served as Emergency Response team leader for natural disasters and was recognized for outstanding work after hurricanes Katrina and Ivan. Because of our response times, we were able to serve the communities affected by the storms in less than 24 hours after storm passed.

Led highly successful department recognized for providing project management, second-level support for our help desk, and system analysis for all retail technology designed to improve reliability, reduce labor, and increase automation.

Led a dedicated 24-hour implementation team that converted legacy equipment into cutting edge systems to revolutionize how the operations team tracked, measured, accounted, and forecasted daily sales across 7 unique systems and 12 different restaurant brands.

Responsible for network administration, desktop support, help desk support, and all technology support for team.