Michael Moog Email & Phone Number

Atlanta, GA, US

Ball Ground, Georgia, United States

Custom exterior doors and shutters

Atlanta Metropolitan Area

Premier marquee letter number and event prop rentals for the Atlanta area.

Atlanta Metropolitan Area

Customer Success works to understand your goals, connect you to the tools you need, advise you on how to use them, and guide you through your journey.

Redwood City, California, United States

Senior Customer Success manager: I drive technology and business transformations necessary to win in the Subscription Economy. I build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately.

Greater Atlanta Area

As the Sr Lead Client Relationship Manager at CenturyLink Technology Solutions I am responsible for managing the client relationship with respect to all aspects of the service delivery. I oversees the installation of new services, all of the ongoing delivery of services in a steady-state environment, and the resolution of the service issues. I also work.

New York And Atlanta Area

Vice President of Clients Services for ServiceChannel, the leading facility maintenance application available to Retail, Restaurants, C-Store, Grocery Stores, Medical and government agencies. Led a team of Customer Success Manager for ServiceChannel. Primary responsibility is to drive customer adoption and success within a defined set of customers. Present.

• Led all operations and development activities for a startup facility maintenance SaaS application. Ensured 100% customer satisfaction of all clients, efficiently implemented new customer sites, oversaw development.
• Streamlined implementation of new client sites
• Supported resolution of clients’ needs as it related to software, application issues, problems and bugs, providing timely feedback regarding outstanding issues
• Conducted monthly account reviews with clients regarding WorkOasis related issue and support
• Oversaw the.NET software conversion and entire application rewrite
• Sourced external development resources to meet company requirements.

Implemented $2.4MM in annual cost savings for Pilot Flying J, the largest privately held petroleum retailer in the nation, in first year of program. Initiated a 15 person Facility Maintenance Call Center to support all maintenance issues for the entire company (600+ sites). As Project Leader for new technologies, improved total cost of ownership for assets.

Led highly successful department recognized for providing project management, second-level support for our help desk, and system analysis for all retail technology designed to improve reliability, reduce labor, and increase automation.

Led a dedicated 24-hour implementation team that converted legacy equipment into cutting edge systems to revolutionize how the operations team tracked, measured, accounted, and forecasted daily sales across 7 unique systems and 12 different restaurant brands.

Responsible for network administration, desktop support, help desk support, and all technology support for team.