Michael Moore Email & Phone Number

Bellevue, Wa

As a Client Manager for Arthur J. Gallagher & Co., I offer support to organizations in providing high quality health and welfare benefits programs for their employees.My approach is to provide high-touch and dedicated customer support and account management for our clients. I coordinate the implementation of benefit programs and Gallagher resources to meet client needs, as well as assist in designing effective and innovative benefit plans.With nearly 7 years of industry experience, I work alongside the Arthur J. Gallagher & Co. consultants to support all types of benefits – medical, dental, vision, life, AD&D and voluntary plans. We provide beginning-to-end, integrated support including:• Budgeting and renewal analysis• Plan design, benchmarking, review and analysis• Vendor negotiations• Regulatory compliance – including healthcare reform• Wellness and productivity programs• Employee advocacy and communications• Benefits administration including billing, enrollment and COBRAMy areas of expertise include small and mid-sized companies, nonprofit organizations and public entities.

Mountlake Terrace, Wa

As a Senior Customer Service Representative with Premrea Blue Cross, I specialized in responding to inquiries from Producers and self-insured employers. This position provided me with the opportunity to work with multiple departments to ensure that resolution is provided in a timely manner. Some of the tasks that I was assigned included:•Presenting an overview of the Customer Service call center for future prospects•Reviewing Benefit Booklets •Analyzing claims data •Providing detailed benefit and claim informationIn addition to Customer Service, I was cross trained to respond to incoming correspondence. This experience allowed me to develop a system where I was able to work on multiple requests at once that resulted in meeting department deadlines and expectations.