Michael Morra Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

An Account Manager partnering directly with Home Depot Canada's Visual Merchandising Team to deliver Point of Purchase (POP) materials required for the execution of in store projects.

Toronto, Canada Area

• Associate Store Management TeamPlan, lead, and execute major merchandise projects. Establish and develop partnerships with internal and external customers. Lead, coach, and develop a team of associates on merchandising.
• Initiated & executed a new display that increased product awareness and customer experience.

Toronto

• Vendor Management TeamLead, coach, and develop a team of associates in the areas of customer service, sales, and merchandising tasks. Develop strategies and processes to facilitate sales increases and productivity.
• Developed, and executed new customer service strategy that increased customer satisfaction
• Partnered and collaborated with multiple vendors and merchants to meet core standards

Toronto, Canada Area

• Vendor Management TeamMaintain, set up, and organize merchandise to core operating and plan-o-gram standards. Participate year round seasonal merchandising resets. Maintain, order, and install Point of Purchase (POP).
• Initiated and led the coordination, planning, and execution of major seasonal reset
• Initiated and developed new operational processes which led to improved efficiency

Toronto, Canada Area

• Sales Merchandising TeamInitiated, created, developed, and implemented innovative in-store product displays that increased sales and brand awareness. Performed account manager sales and service functions to store.
• Achieved 2009 Ontario Top Home Depot Store Sales of the Year and exceeded all sales targets
• Initiated, developed, and implemented new, innovative POS/POP displays and team procedures

Toronto, Canada Area

• Sole ProprietorshipPerformed day-to-day operations for an automobile accessory distribution small business. Performed all bookkeeping and managed stock inventories. Consumer and retail store sales.
• Initiated and implemented strategy, which led to acquiring new auto dealership accounts and sales.

Toronto, Canada Area

• Finance TeamInitiated, developed, executed, and managed financial projects to identify, bill, and correct over $1 million in annual revenue leakages which recovered revenues and improved cash flow. Partnered with and.
• Initiated and created a new process which increased team investigation productivity by 15%
• Developed method and database to identify order process errors in real time which intercepted leaks

Toronto, Canada Area

• Sales Support TeamDeveloped expertise and trained team on IP product portfolios that increased team’s knowledge of new initiatives. Supported and performed various functions on other team members’ projects that reduced.
• Developed new process to obtain customer loss data which reduced campaign development time
• Merged two separate databases into one which increased data analysis and reporting productivity

Toronto, Canada Area

• Sales Support TeamAdministered the Ontario Small/Medium Enterprise and Authorized Distributor Sales Bonus Plans that ensured commissions were accurate and paid on time. Created sales contract review process that.
• Created new reporting model which improved the accuracy and data detail of sales results reports
• Created process to accurately validate Distributor sales which reduced commission payout errors

Toronto, Canada Area

• Consumer Marketing TeamPerformed campaign management duties that ensured programs are executed effectively. Created communications and sales aids for Ontario call centres that increased the performance of sales.
• Spearheaded channel participation in campaign development which improved customer satisfaction
• Initiated, executed an Authorized Distributor product feedback project which improved marketing mix

Toronto, Canada Area

• Coached, trained, and engaged Sales Order Implementation Team that increased productivity. Built and developed partnerships amongst teams which improved campaign efficiency. Identified issues with a mass business.
• Spearheaded, created, executed new order process that reduced work time 50%, supplies 75%
• Partnered with Bell Executive Office of Customer Relations to resolve customer complaints/problems

Toronto, Canada Area

• Consumer Direct Marketing Team (Contact Call Centre)Developed customer relationships and developed customer satisfaction. Identified unfulfilled customer needs and provided solutions that increased product penetration..
• Top Salesperson of the Month Award

Toronto, Canada Area

• Sales and Service Team(Discount Car Rental & Practical Rent-A-Car)Lead, coached and engaged team which increased the amount revenue generated per vehicle. Prospected, acquired and developed business customer accounts.
• Developed & implemented sales method to staff which resulted in Top Ontario Sales Award
• Initiated and created store promotion which increased rented time length per vehicle ratio

Digital Marketing Management Certificate, Business And Professional / Marketing

Diploma, Business Administration (Marketing Management)

Certificate, Small Business Management (Entrepreneurship), Entrepreneurship/Entrepreneurial Studies