Michael Moseman Email & Phone Number

Garden City, NY, US

Sydney, New South Wales, AU

Scenic Luxury Cruises & Tours is an Australian-owned cruise and tour operator with a world-class reputation for creating and delivering global touring programs for travelers seeking wondrous experiences and exceptional 5-star service.At Scenic Luxury Cruises & Tours, I led a team of 50 and directed two call center operations serving North American client.

Paris, FR

Louis Vuitton is the world's leading luxury products group, with a retail network of over 5,000 stores worldwide. Its North American arm comprising over 20% of the company's revenue.At Louis Vuitton, I directed the client services team supporting the largest global zone for the company. I also oversaw transitions in call center operations and implemented.

New York, NY, US

Headquartered in New York, Brooks Brothers is the oldest clothing retailer in the US with 400 stores worldwide.At Brooks Brothers, I managed the daily operations of a 60+ seat contact center supporting all customer facing activities for the company’s direct-to-consumer line of business. I also provided leadership over sales initiatives, call center.

Boston, MA, US

Management of the team responsible for the customer activities related to the new brand websites. Particular emphasis is placed on the consistency and alignment of the messaging and creative content across channels. Determine the appropriate use of personalized content to maximize the customer experience based on their profile and attributes. Provide.

Boston, MA, US

Direct the planning and execution of 300+ annual marketing campaigns for the Overseas Adventure Travel brand with an annual budget of $5+ million. Review individual campaign results versus planned ROI, response rate and lifetime value yield metrics. Manage the marketing department which includes website and email content groups and direct mail creative.

New York, NY, US

Launched a new business unit to deliver to market corporate loyalty and affinity programs across all RBA brands. Included the execution of marketing and communication strategies for a Luxury branded program (Brooks Brothers, Adrienne Vittadini & Carolee) and Value branded program (Casual Corner Group). Managed the co-branded marketing programs including.

New York, NY, US

Supervised the creation and operation of the 24 x 7 customer service call center to support the launch of casualcornergroup.com. Interviewed, hired and trained a staff of 30 associates in customer service and order processing disciplines. Provided hardware and software requirements to IT department for telephone, order processing and fulfillment systems.

Manchester Center, Vermont, US

Managed the personnel for a 135-workstation call center; processing telephone, Internet and postal mail orders. Supervised a staff of 5 supervisors with 150+ sales and customer service representatives. Provided annual operating budget and daily call volume projections. Project manager for secondary call center expansion including facility design and.

Served as primary business development contact between top tier periodical publishers and specialty retail store chains. Developed retail sales and marketing programs for 3000+ specialty retail locations for publishing houses such as Conde Nast, Wenner Media and Hachette-Filipacchi. Provided annual audits and business reviews for retail clients including.

Managed the costs for specialty retail organizations related to the maintenance of the physical systems required to operate the stores. Provided project management oversight for preventative and emergency services for clients that included The Gap, General Nutrition Centers and Regis Corporation. Routinely provided annual business summaries and project.