Michael Muglia Email & Phone Number

Washington D.C. Metro Area

Washington D.C. Metro Area

Washington D.C. Metro Area

Serves as an initial point of contact for CEB's members and prospective clients to handle in the moment request ranging from web troubleshooting to escalating to the appropriate staff. -Field requests directly from members via phone or e-mail;-Help educate members and prospects in the moment regarding our web-site or what services are available. -Escalate members and their requests directly to functions or individuals that can best address their needs either in the moment or in follow-up -Communicate and collaborate with internal functions to resolve member issues and improve service execution-Assist Management in documenting, tracking, and analyzing request trends-Utilized Salesforce.com as a case management and lead development software tool.-Emphasis specialty on CEB's products such as Human Resources, Information Technology, and Financial Services.

Tucson, Arizona

Demonstrated excellence working on wide range of projects-New venture development, working to develop new and novel technologies from inception to commercialization -Preparation of grants and proposals with the intention of bringing in money and clients for the business-Project management for manufacturing and delivery of a solar product to customers and creation of websites for clients-Technically focused content created to enhance clients branding power on the web-Website Development -Preparation of investor documentation, business plan writing and development, creation of pitch deck power points-Research current trends for new venture development including competitive analysis and state of the market

Phoenix, Arizona

Consistently demonstrated leadership, communication, problem-solving and team skills. -Performed tire changing, balancing, flat repairs, and rotation service efficiently and safely-Worked in a work flow group environment where teamwork was key to success-Performed customer air checks and consulted with customers on condition of their tires -Proven customer service abilities with consistent customer satisfaction