Michael Mule' Email & Phone Number

Marietta, GA, US

Building, Organizing, and managing teams responsible for the design and implementation of Quote to Cash systems and business processes, with a focus on Salesforce products and those of its partners. Specific projects have focused on implementation of Salesforce Communities, Salesforce CPQ, Salesforce eCommerce, and Docusign solutions.

Responsible for data and analytics programs ($2-4 million per year) in the Hotel Ops and Partnerships subject areas. Led Agile transition for 3 distinct design and development teams of 7 to 20 resources. Strong relationship builder with business and matrix teams.

Atlanta, Georgia, US

Project Manager: Home Services: THD Installation Services; Pro Systems; Tool Rental; Customer Order Management; Store Operations; Enterprise Data Warehouse; Business Intelligence; Mobile Apps; Software Development; Deployment; Java Webservices; Tomcat Grid Applications

Charlotte, NC, US

Led team of 6 to design, develop, and deploy training collateral to 25000 associates to support multiple enterprise-level process and application implementations.

Norcross, GA, US

Rescued off-schedule projects, and developed standardized processes involving the implementation and integration of telecommunications and technology at health care facilities.

Nashville, Tennessee, US

Managed, organized, and led teams responsible for the implementation of 25 electronic catalogs over three years to over 4000 retail sites. Maintained ownership and accountability for overall life cycle of projects. Utilized repeatable, measurable processes to control team activities, facilitating requirements definition, development, acceptance testing.

Built and managed team responsible for the planning and execution of a 145-store rollout of in-store systems and processes (POS/ISP applications & hardware) for the Bruno’s subsidiary. Aligned IT and functional personnel to facilitate the rollout in the areas of process development, in-store training, change management, hardware acquisition, and.

Atlanta, Georgia, US

Facilitated process design sessions with THD personnel to develop future-state business process models to support standardization and improvement of the current business processes of recently acquired companies.

Researched, negotiated, and executed international sourcing and shipping agreements with manufacturing facilities in Asia and an oceanic transport company to produce and ship new products for distribution in the Atlanta area.Managed financial processes for small businesses, including development and maintenance of accounting records and processes, general.

Miami, FL, US

Managed team of vendors, customers, and internal resources responsible for the implementation of cross-functional business processes and systems for a retail customer, coordinating activities of logistics, sales, warehousing, and customer service organizations resulting in a 33% improvement in the customer’s delivery cycle.

Managed, organized, and led teams responsible for the implementation of helpdesks and on-site technical support organizations (50-200 members), including development and execution of project plans, budget management and reporting, leadership of project reviews, and risk management.Managed, organized and led team responsible for the corporate rollout of the.

Dallas, TX, US

Project Manager:Developed, organized, and led teams responsible for the implementation of over $10 million in network services to Delta Air Lines call centers, including T1, T3, frame relay, inbound and outbound voice, and advanced features. Oversight of diverse teams of managers, subcontractors, customers, and internal technical resources to implement.

Mba, Finance; It

Bba, Finance; Real Estate

Business Administration