Michael Mullen Email & Phone Number

Pasadena, Texas

Port Arthur, Texas

Manage the Operations Team for four facilities located across Texas and Louisiana to drive Return on Sales in full support of the strategic plans established by KSB. Support the KSB North America service leadership team with the unification and development of the NA service network. Responsible for the overall growth, direction & management, and Profit &.

Houston, Texas Area

• Responsible for the overall growth, direction & management, and profit & loss (P&L) of the aftermarket service operation. Initiate and implement production and scheduling-related programs, strategies and techniques.
• Produced five years of double digit YOY sales growth while reducing COGS and improving Operating Income (OI) through Continuous Improvement Programs and Kaizen Events.
• Doubled revenue from $3.8m in 2010 to $9.4m in 2013 with increased organic and third party repairs.
• Doubled Gross Margin from $875k in 2010 to $3.4m in 2013 with continuous improvement, increased productivity, scheduling, and aggressive outsourcing.
• Lead the team to implement the change to SAP as the company business software in 2012.
• Improved On Time Performance (OTP) of repairs from 78% to 91% with creation and implementation of detailed Excel Spreadsheets.

Houston, Texas Area

Provide overall leadership and direction for the North American Inside Sales Teams located in the USA and Canada responsible for $130 million of sales for both Industrial (sell-make) and Commercial (make-sell) valves. Responsible for the Global Projects Group that provides quotations for multi-product (bundled) projects and projects with technical and.

Houston, Texas Area

• Manager with direct P&L responsibility of the Houston PRO Services repair shop and Manager of the Upgrades Engineering Group for North America. Have overall supervision of 32 employees with a Sales Forecast of $13.5.
• Consistently produced a double digit YOY sales growth from 2005 – 2009 while reducing COGS and improving Operating Income (OI)
• Improved On Time Performance (OTP) of repairs from 78% to 91%
• Reduced the Quote Cycle Time from an average of 12 days to an average of 7 days

Houston, Texas Area

• Retired with an Honorable Discharge in the rank of Major as a Combat Engineer Officer with over 23 years of service with the National Guard and Army Reserves.
• Successfully served a three year tour as Company Commander of a company of 137 soldiers with over $8 million in equipment and weapons.
• Served on Active Duty for Operation Enduring Freedom (Nobel Eagle).
• Received over 15 service and performance awards including a Meritorious Service Medal and Army Commendation Medal.

Houston, Texas Area

• Provided overall leadership and direction to $60 million cross-functional organization that provides quotation and order services from quote preparation through customer payment. Direct supervision of 20 Application.
• Spearheaded team to salvage business relationship with major customer avoiding loss of $2 million in guaranteed no bid sales.
• Led team to develop and publish shipment lead times for standard selected products reducing quote inquiries by 50%.
• Reduced Customer and Sales Representatives complaints by 37% in first six months.
• Reduced quote time from average of four days to average of one day.