Michael Murray

Michael Murray Email and Phone Number

Strategic Customer Success Manager @ MongoDB
Michael Murray's Location
United States, United States
Michael Murray's Contact Details

Michael Murray personal email

n/a
About Michael Murray

Throughout my life I have always held a deep fascination for technology and prided myself on how I could adapt to it. In 2013, I was able to combine my interest in software and my interpersonal skills by taking a position at Effective Software. As a result of my expertise, I have been able to build a strong reputation for both myself and the company through my interactions with clients.My experience then led me to take a position as a Customer Success Manager at Qualtrics, where I am working to this day.Specialties and Skills:Project Management, Customer On-boarding, Customer Support, Client Training, Salesforce, Marketo, Tableau, SQL, Zendesk, B2B Sales, Customer insights, System Development, Managing and Hosting Webinars, Problem Solving.

Michael Murray's Current Company Details
MongoDB

Mongodb

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Strategic Customer Success Manager
Michael Murray Work Experience Details
  • Mongodb
    Strategic Customer Success Manager - Fsi
    Mongodb Feb 2024 - Present
    New York, Ny, Us
    View
  • Mongodb
    Strategic Customer Success Manager
    Mongodb Jul 2022 - Jan 2024
    New York, Ny, Us
    Managed a portfolio of MongoDB's Top Strategic Customers- Managed the onboarding, adoption, and renewal strategies for Fortune 500 accounts in Banking and Retail
    View
  • Mongodb
    Snr. Customer Success Manager - Enterprise
    Mongodb Nov 2020 - Aug 2022
    New York, Ny, Us
    Responsibilities: Managing MongoDB's Nordic region - including all strategic accounts.I am also the customer success manager for 2 of our largest UK accounts.Achievements:190% Expansion Targets (2021)89% Renewal Rating (2021)
    View
  • Mongodb
    Customer Success Manager - Enterprise
    Mongodb Sep 2019 - Nov 2020
    New York, Ny, Us
    Responsibilities:Customer Success Manager for 30 Enterprise accounts throughout the UK and Nordic Regions.Achievements316% Expansion Targets (2020)90% Renewal Rating (2020)Top Performer Globally - Q2 2020
    View
  • Qualtrics
    Customer Success Manager (Mid Market/Enterprise)
    Qualtrics Jul 2018 - Sep 2019
    Provo, Ut And Seattle, Wa, Us
    View
  • Qualtrics
    Customer Success Manager (Smb)
    Qualtrics Jul 2017 - Jul 2018
    Provo, Ut And Seattle, Wa, Us
    Client Success function as strategic consultants for our clients. We work with every department within Qualtrics — doing everything from collaborating with product teams to prioritize new features to coordinating custom builds with our Professional Services team, with the end goal of deriving more value for our clients.Responsibilities Include:- Consistent Renewal Rates- Expanding usage and overall value of existing accounts- Building Strategic Relationships within both Enterprise and Academic Accounts- Managing Marketo Responsibilities for EMEA Customer Success- The use of SQL and Tableau to build reports and extract key data points
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  • Effective Software
    Implementation Specialist
    Effective Software Jul 2013 - Jul 2017
    I joined Effective as one of their first Project Managers. Since then I have been a part of what has been a massive growth period which turned Effective into the UK's leading provider for Risk Management Software.During my time with effective, I have taken the lead on many aspects of the business such as:- Hosting weekly webinars for groups of both current and potential clients.- I take the project lead during the implementation of our software. - On-Site and Off-Site Client Meetings- Technical Sales- Customer Development reviews to discover pitfalls and improvements
  • Nifast Health And Safety Training & Consultancy
    Project Consultant (Intern)
    Nifast Health And Safety Training & Consultancy Apr 2012 - Mar 2013
    Health and safety consultant

Michael Murray Skills

Safety Management Systems Sales Customer Service Employee Training Works Well In A Team Environmental Management Systems Risk Assessment Teamwork Management Javascript Microsoft Technologies Project Management Training Microsoft Office Occupational Health Open Minded Microsoft Excel Risk Management Video Production Epidemiology Websites Consulting Java Software Development Software Engineering Project Planning

Michael Murray Education Details

  • Ibat College Dublin
    Ibat College Dublin
    Computer Programming
  • University Of Galway
    University Of Galway
    Occupational Safety And Health Technology/Technician
  • Ballyfin
    Ballyfin

Frequently Asked Questions about Michael Murray

What company does Michael Murray work for?

Michael Murray works for Mongodb

What is Michael Murray's role at the current company?

Michael Murray's current role is Strategic Customer Success Manager.

What is Michael Murray's email address?

Michael Murray's email address is mi****@****are.com

What schools did Michael Murray attend?

Michael Murray attended Ibat College Dublin, University Of Galway, Ballyfin.

What are some of Michael Murray's interests?

Michael Murray has interest in Java, Rugby, Golfing, New Technologies, Fishing.

What skills is Michael Murray known for?

Michael Murray has skills like Safety Management Systems, Sales, Customer Service, Employee Training, Works Well In A Team, Environmental Management Systems, Risk Assessment, Teamwork, Management, Javascript, Microsoft Technologies, Project Management.

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