Michael Murray Email & Phone Number

London, London, Gb

Dublin 2, Dublin, Ie

Part of the Senior management team and responsible for all IT services and related projects to support the different facets of the business (Regulatory, Artworks, Quality, Pharmacovigilance). Currently managing 4 staff in addition to service providers supporting 700 users for all application and infrastructure services.Key Highlights of the role:- Project Solution Lead on 3 business transformation projects for our Regulatory, Quality and Artwork teams which went live in April 2019. Reduced the licensing and hosting costs by €520K per annum on the following SaaS solutions. (Veeva Qdocs, RIMS and Esko Artwork). - Rolled out GDPR agreements with all service providers and managed internal processes. Managed data subject requests since the regulation came into effect. Represented IT in all regulatory, customer and internal audits- Cobit IT security framework roll out for the business introducing technical and process controls- Implementing ITIL service management framework for business. Reduced Service desk tickets by 20%. Introducing automation to facilitate automatic approvals and provisioning in Service desk. - Staff used extra capacity created to perform projects to further enhance services and reduce contractor costs.

Integral part of senior management team which sold business in 2017 for £110M from a business start-up. Responsible and accountable for the IT service management of the business which encompassed developing the IT strategy and quality management system to support the start-up businesses growth. Also responsible for all IT related projects and day to day operations to support the different facets of the business (Laboratory, Sales, Marketing, Legal, Innovations, Warehousing, Quality, Regulatory and Production departments).1. Developed and rolled out the IT Quality managment system which assisted in achieving a GMP (Good Manufacturing Practise) license for the business to manufacture pharmaceutical devices.2. Successfully developed and rolled out security processes to allow the business achieve the UK Home Office license to maintain controlled drugs on-site. 3. Roll-out of fully validated GMP software to support the Labortory team.4. Full project accountibility and responsibilty for the implementation of the IT infrastructure of the business (Cisco UCS, Vmware, Netapp , Datalinks and Cisco Wireless technologies).5. Procured and project managed the implementation of the business ERP system (MS Dynamics Nav) including Sales, financials, inventory, manufacturing, warehousing and project management. 6. Procured and project managed the implementation of MS Dynamics CRM. Supported the rapid growth of the business in 2015 with the increase of 200 employees

Was an integral member of the IT team working with the 15 other IT staff, ranging from IT Director, business analysts and IS operations technicians to migrate the HOCHTIEF network, business systems and other acquired businesses into the SPIE corporate network. Day to day operations supported 800 users.

Successfully set-up and mobilised a £10M start-up business in the UK from an IT infrastructure, systems, telecommunications and core business processes perspective. Initial start-up entailed the TUPE transfer of 650 employees across 49 school and private sector sites including a technical services centre helpdesk provision. Performed due diligence and formulated IT integration plans for a number of newly acquired businesses. Mobilised numerous private sector and various PFI contracts from an IT and communications perspective. .Continually managed and delivered business critical and cross functional projects on time and in budget. Sample of projects listed hereunder:Completely redesigned and modernised the IT service delivery for the business. Planned and migrated all the business systems from a number of outsourced providers to a more cost effective Greenfield self-delivery solution. Added real value to the business with better IT solutions for users and consistently delivered high availability (99.995%). Greatly improved the businesses perception of IT and increased profits by £300K per annum. Business used “4 eye principle” and financial authority matrix to delegate authority and manage risk. Bespoke development and integration of electronic invoicing and workflow module in ERP system facilitated both. Efficiencies gained in invoice processing and authorisation allowed the business to negotiate early settlement discounts with suppliers. Benefit of which increased profits by £250K per annum.Continual improvements in the integration of core business systems increased transparency. This enabled the business to develop management information dashboards as tools to assist management and contract teams to monitor day to day operations.

Essen, Nordrhein-Westfalen, De

Essen, Nordrhein-Westfalen, De

Held the position of IT administrator reporting to the finance controller. As the only IT resource in the business the role involved a very diverse range of responsibilities and activities ensuring the company’s network infrastructure and IT services were managed and maintained to the highest standards, and that support services offered to the business met client SLA’s. Promoted to IT Manager at beginning of 2005 Managed IT budget & planned new projects in accordance with the forecasted budget.Supported 150 users across 35 sites in IrelandManagement of network infrastructure, active directory, servers and business applicationsEnsured servers were fully maintained and pro-actively monitored to maximize uptime and availability of key business systems and resourcesEnsured firewalls were maintained and requests for change were processed effectivelyProduced & maintained detailed network documentation and procedures in line with the requirements set out by internal and external auditorsManagement and administration of software licensing across the businessNegotiation with 3rd party suppliers for maintenance contracts and service agreements on business critical hardware and solutions.Project highlights of the role:Upgraded active directory and all servers to Windows 2003. Rolled out Windows XP to all clients.Implemented MS Exchange, Web filtering (Websense), SMTP mail-filtering (mail sweeper)

Dublin, Leinster, Ie

Held the position of IT administrator reporting to the Information Services Manager. As the only IT technical resource in the business, managed and maintained the company’s network infrastructure and core business applications systems.Supported 150 users across 6 European officesManagement and administration of MS Exchange, web-filtering , mail sweeping, anti-virus, patching, and backupsEnsured servers were fully maintained and pro-actively monitored to maximize uptime and availability of key business systems and resourcesEnsured firewalls and MPLS were maintained and requests for change were processed effectively.Project highlights of the role:Across the European offices, upgraded active directory and all servers to Windows 2000. Rolled out Windows 2000 to all clientsUpgraded and consolidated 6 instances of Exchange 5.5 to a single Exchange 2000 instance

Bachelor Of Science (B.Sc.), Computer Science And Maths

Education record

Microsoft Certified Systems Engineer