Michael Murton work email
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Michael Murton personal email
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I am a highly talented customer service advocate with extensive experience providing top level customer service to increase customer loyalty and business. I have expertise in building relationships and my customer-focused attitude has generated award winning sales records and broken numerous corporate revenue goals. I am experienced in creating an effective, organized environment in which I can excel at focusing time on client support and development. I have strong knowledge working independently and within a team to drive consistently outstanding performance. I am also a licensed broker for group health insurance and life insurance.Core Competencies:• Licensed Broker - Group Health/Accident Insurance & Life Insurance• Account Management• Business Development• Customer Loyalty• Troubleshooting• Problem Solving• Marketing• Communications• Customer Relations• Training/Development
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AxonPhoenix, Az, Us -
Manager, Customer SuccessAxon Jul 2024 - PresentScottsdale, Az, Us
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Team Lead, Customer SuccessAxon Jan 2023 - Jul 2024Scottsdale, Az, Us
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Customer Success ManagerAxon Feb 2020 - Jan 2023Scottsdale, Az, Us• Focusing on customer retention• Managing customer relationships• Cultivating existing projects and qualifying new opportunities• Providing unparalleled customer service• Serve as the main point of contact for a broad portfolio of customers to provide day-to-day support• Conduct regular training webinars and calls• Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment• Learn and share industry best practices in order to solve customer needs• Work with Axon’s Support team and other cross-functional teams to manage customer escalation
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Onboarding ManagerAttendify Aug 2017 - Dec 2019Responsibilities:* Work with first-time Attendify clients to help ensure a successfully implemented mobile app for their events.* Uncover a client's event-related goals and possess the ability to strategize with multiple different types of clients.* Partner with Customer Success Managers to ensure a seamless client handoff after their first event is complete.* Partnered with our product team to go over the roadmap so that I could send cadences to new and existing customers after building a relationship with onboarded customers.* Serve as the client's voice internally and provide feedback on how Attendify can better serve client needs.* Identify potential opportunities for future account development.* Comfortably demoing and training on products in real-time (in-person and virtually).*Maintain an expert-level understanding of the Attendify product and what it offers.
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New Group Specialist/Implementation SpecialistZenefits Nov 2015 - Apr 2017San Francisco, California, UsMy responsibilities included selling group health insurance to new businesses under 50 employees and helping start up companies get set up with managing a full HRIS cloud based platform as well as managing the benefits they applied for. Guiding employers through the insurance application flow and assisting them with getting approval for their employees to offer group health insurance.In order to satisfy these needs, I became a licensed broker in 30+ states so that compliance was met and I could discuss health insurance plans and the summary of benefits with clients.Achievements:* Took on and held a hybrid role of implementation/product liaison working with new customers to collect user stories, feature requests and product updates from new users in my specific group size.* Acquired broker license to sell Individual/Group Health & Life insurance in March of 2016.* 10 Net Promoter Score accounts that would recommend using Zenefits after their experience.* Evaluated a large number of businesses and assisted in qualification for group health insurance requirements. -
Implementation ManagerWebpt Oct 2013 - Sep 2015Phoenix, Az, UsMy responsibilities include directing a project team responsible for on boarding new clients due to superb leadership ability, fantastic customer service, and outstanding work ethic. I negotiate strict service activation dates with new members and commit company to guarantee billing and revenue recognition begins on the established date. I also research, identify, and interpret Key Performance Indicators (KPI's) and use results which have consistently maximized product use while implementing best practices. In addition, I independently adjust subscriptions and financial transactions for company services to consistently received outstanding reviews from management.Achievements:• Selected as a primary point of contact to quickly and accurately resolve a variety of technical and non-technical inquiries for members, resulting in consistent 100% satisfaction reviews• Evaluated numerous member staff to continuously determine types of services they provided and their workflow, integrating expert judgment to determine if our services and subscriptions they ordered fit their needs• Improved implementation of custom training plans for new members including the scheduling of training sessions and managing successful completion of those activities, greatly improving performance across all metrics• Promoted to Implementation Specialist position
Michael Murton Skills
Michael Murton Education Details
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Northern Arizona UniversityComputer Technology/Computer Systems Technology
Frequently Asked Questions about Michael Murton
What company does Michael Murton work for?
Michael Murton works for Axon
What is Michael Murton's role at the current company?
Michael Murton's current role is Manager, Customer Success - Axon.
What is Michael Murton's email address?
Michael Murton's email address is mi****@****bpt.com
What is Michael Murton's direct phone number?
Michael Murton's direct phone number is +148041*****
What schools did Michael Murton attend?
Michael Murton attended Northern Arizona University.
What are some of Michael Murton's interests?
Michael Murton has interest in Human Rights, Science And Technology, Arts And Culture, Health.
What skills is Michael Murton known for?
Michael Murton has skills like Customer Service, Saas, Crm, Account Management, Technical Support, Customer Satisfaction, Leadership, Salesforce.com, Process Improvement, Customer Relationship Management, Management, Business Process Improvement.
Who are Michael Murton's colleagues?
Michael Murton's colleagues are Quynh Nguyen, Xinning(Claire) Dong, Jordan Peaks, Leonardo España, Nick Davies, David King, Demetre Jackson.
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