Michael M Zubkoff Email & Phone Number

Greater Boston

Greater Boston Area

Greater Boston Area

Greater Boston Area

• Building rapport and maintaining relationships with key stakeholders in client organizations• Translating client marketing requirements into rule-based technical solutions• Leading client deployment and on-going projects• Installing and configuring software for clients based on your program designs• Assisting in the recruitment and mentorship of new technology consultants• Tackling technical troubleshooting issues including occasionally handling on-call support• Writing technical knowledge based articles, installation guides, training materials, and other documents for ranging skill levels• Working with the Paytronix engineering team on feature generation, testing, and quality assurance

Greater Boston Area

• Teach and tutor test preparation of standardized admissions exams and academic subjects.• Enable students to achieve standardized test score increases of as much as 200%.• Participate in hiring, training, and certification of new instructors and tutors.• Conduct marketing presentations for business development.• Selected Teacher of the Year from pool of over 2,700 teachers nationwide.

Greater Boston Area

• Managed multi-functional team of pre-and post-sales customer service engineers that directly contributed to more than 50% of software sales revenue.• Interviewed, trained, and mentored new applications engineers, while growing the department from 2 to 30 people.• Managed development and deployment of internal and external facing software support knowledgebase.• Primary escalation point for high-level customer issues; worked closely with company management team to allocate resources and deliver solutions.

• Contributed to $2 Million revenue annually as a pre- and post-sales consultant.• Developed procedures for troubleshooting, tracking, and escalating customer problems.• Identified and recreated software problems in conjunction with Engineering and QA departments.• Delivered problem solutions to customers including new software builds and testing and programming guidance and instruction.

Greater Boston Area

• Redesigned networked pulmonary lab product from DOS-based NOVELL network to Windows-based Ethernet.• Installed, supported, and tested networked pulmonary lab before releasing to final production.• Trained tech support and field service engineers to support finalized networked product.• Migrated company intranet to Windows-based Ethernet, including data servers and software upgrades as needed.• Trained and supported company staff in use of new network.

Greater Boston Area

• Tested and provided quality assurance for new releases of pulmonary testing equipment software.• Using Visual Basic, designed specialized user interface for pulmonary testing systems as needed by customers.• Evaluated, tested, and approved computer equipment for use with pulmonary testing systems.

Greater Boston Area

• Supported and implemented solutions relating to pulmonary diagnostic testing hardware and software via phone and on-site support.

Phd Program, Biomedical Engineering

• Coursework towards PhD • Teaching Assistant for undergraduate Engineering courses

Master Of Science - Ms, Biomedical/Medical Engineering

Bs, Biomedical Engineering