• 1st tier Customer service representative (front line)• Efficient and time conscientious problem solver• Proven ability to investigate, troubleshoot and diagnose• Monitor and maintain safety regulation standards• Scribe application documentation effectively • Accomplish goals equally well in team environment or independently• Collaborate fluently with major disciplines: electrical, mechanical, hydraulics • Assist machine start-up and Quality Control personnel • An expert in global technical customer machine support with bilingual German proficiency• Software Applications Developer specializing in the customization of proprietary software for industrial machineryCustomer Support• Proven ability to investigate, troubleshoot, diagnose and solve problems remotely resulting in reduced costs and increased revenue• Cultivate rapport with customers, sales representatives, and occasional VP or CEO to finalize issues and close sales• Optimize and support controls for all legacy machinery• Understand and speak German extending exceptional customer serviceTechnical• Standard software control Engineer; building the base control foundation for new machinery • Scribe special application documentation; Customer reference manuals• Collaborate with major engineering disciplines – electrical, mechanical and hydraulics facilitating machine diagnostics and operation• Integrate automation and downstream auxiliary equipment for industrial machinery• Assist machine start-up and Quality Control personnel in the optimization of machine performance and functionality • Monitor and maintain safety regulations adhering to ANSI, OSHA and SPI standards• Develop and continuously ensure machinery achieves ISO 9001-2000 guidelines• Honors diploma; Internet technology programming course Industrial Control Programming• Embedded control software: C, Intel PL/M, EBIAS (a proprietary macro assembler)• IEC 61131-3: Sequence function charts (SFC), structured text (ST), function block diagram (FBD)• HMI: Java 2• Adept in all phases of a project cycle: analysis, design, testing, documenting and user support
Listed skills include Engineering, Automation, Continuous Improvement, Plc, and 34 others.