Michael Nam Tran Email & Phone Number

Currently working as an IT Technical Support Analyst at Wajax, a leading industrial products and services provider. With a strong passion for technology and problem-solving, I thrive in dynamic and fast-paced environments, providing reliable IT support and delivering exceptional service to clients and colleagues.I am the primary administrator for all corporate mobile devices. I lead and mentor our co-ops, and provide new hire onboarding and training for all Wajax new hires on a weekly basis. My Roles involves configuring and deploying various IT equipment, including desktops, laptops, and mobile devices, and possess expertise in software installation, data backup and recovery, and virus/malware detection and removal.Furthermore, I excel in providing end-user training and support, ensuring that individuals have the knowledge and resources needed to leverage technology efficiently and effectively. I am known for my exceptional communication skills, enabling me to convey complex technical concepts in a clear and understandable manner to users with varying levels of technical proficiency.Completed and on-going projects include:- Asset Management- Onboarding and offboarding employees.- Domain migration from recent acquisitions- Administration for all corporate mobility- Mobility Data Cleanup - Mobility Upgrade Project- IOS Firmware Update Project- Mobile Service Provider Migration - Mobile Phone Decommission and Recycling - Entire enterprise mobile phone upgrade and migration I have completed my education and earned an honors diploma in Information Technology Support Services program from Sheridan College (including a 2-term coop)

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  Sheridan College

  Program Cumulative Gpa 3.65